I am extremely disappointed with my…
I am extremely disappointed with my experience purchasing a premium product from RobotShop. After spending nearly £1,000 on a Litter-Robot, I discovered after the purchase that buying through RobotShop places the customer at a significant disadvantage compared to buying directly from the manufacturer. The extended warranty offered by RobotShop is more expensive, offers worse coverage, and does not include free shipping for warranty repairs — unlike the manufacturer’s plan. Despite RobotShop being an authorized distributor, customers are effectively penalized for purchasing through them. When I raised this concern, RobotShop refused to improve the warranty terms or offer any reasonable goodwill solution. The only option provided was to return the unit — at my own expense — even though the product had been used normally as intended. This level of customer care is unacceptable for such an expensive, premium product. Important differences in warranty coverage were not made clear at the time of purchase, leaving customers to discover the downsides only afterward. I would strongly advise potential buyers to purchase directly from the manufacturer and avoid RobotShop if you care about fair warranty terms and customer protection.