RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Written by the business, not verified by us.RobotShop (www.robotshop.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-09-01.
Thank you so much for your 4-star review! We’re happy to hear that you had a good experience with RobotShop. We truly appreciate your support and hope to have the opportunity to serve you again soon! The RobotShop Team :-)
Product is good. Policy is not clear and service is disappointed. I did my comments already. This chapter is closed.
Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced. We understand your concerns and appreciate the opportunity to clarify them. The discount for orders over CAD $1,000 applies only to products sold directly by RobotShop and does not apply to Marketplace Vendor products. Likewise, free shipping is available only on eligible products sold by RobotShop. Marketplace Vendor items are fulfilled and shipped directly by the vendor, and their shipping charges and policies may differ. Regarding shipping to Colombia, while we do ship many products internationally, some Marketplace Vendors have shipping restrictions and are unable to ship to certain countries. Unfortunately, this was the case for the product you selected. We value your comments, as they help us identify areas where we can improve the clarity of our website and policies. We are sorry that your experience did not meet your expectations and appreciate you bringing these issues to our attention. Thank you again for your feedback, and we wish you all the best. Robotshop Team
I got what I ordered when they said I'd get it
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It's great to hear that you were satisfied with our products and service. Your kind words mean a lot to our team and motivate us to continue providing the best possible experience for our customers. Thank you for choosing RobotShop. We look forward to serving you again in the future! Kind regards, The RobotShop Team
I had an extremely poor experience with RobotShop EU and their Marketplace system. The product was shown as “In stock” and “ready to be shipped”, and my order confirmation even referred to EU warehouse shipping. After ordering, it became clear that the EU warehouse was actually out of stock and the item was shipped directly from China. The vendor later admitted this in writing. When I requested a return, I had to chase both RobotShop and the Marketplace vendor repeatedly before receiving usable return instructions. The vendor initially tried to impose a $35 restocking fee, even though I was exercising my statutory EU right of withdrawal. That fee was only waived after further escalation. I then had to pay to return the item to the vendor’s address in Luxembourg. While I was still waiting for my refund, I received a separate FedEx invoice for import VAT and customs-clearance charges—even though RobotShop had explicitly stated in writing that the shipment was DDP, Delivered Duty Paid. The customs paperwork also declared the scanner at USD 50, although the actual purchase price was approximately €240. I asked RobotShop to explain this discrepancy, but neither RobotShop nor the vendor gave me a substantive response. At this point, I had to involve my bank because RobotShop and the seller stopped responding and failed to confirm the refund. This was not a simple delay or minor customer-service issue. It was a sequence of misleading stock information, poor Marketplace oversight, repeated chasing, attempted extra fees, unexpected import charges, and prolonged silence. Based on my experience, I would not buy from RobotShop Marketplace again. Buyers should be very careful and verify where the item is actually stocked, who is importing it, and who will be responsible if anything goes wrong. The case remains unresolved, even though I first requested the return and refund process on 22 June 2026. More than a month later, I am still having to chase RobotShop, the vendor, FedEx, and my bank. I think that says everything about RobotShop you need to know... Update: After I posted this review, my case was finally escalated, and Louise from RobotShop stepped in. I want to give her credit because she actually took the time to look into the whole situation, issued the full refund, and even offered to personally make sure the FedEx customs invoice gets paid. She has been responsive, helpful, and clearly tried to clean up a mess that was not caused by her personally. My criticism of RobotShop and the Marketplace vendor still stands. It should never have taken this many emails, weeks of chasing, and a public review before someone properly took responsibility. Still, Louise handled the escalation well, and I appreciate that.
Hello Christoph, Thank you for your detailed message. I tried callin you but there was no response. First and foremost, we sincerely apologize for the frustration and inconvenience you have experienced with this order. We understand that this situation has required significant time and effort on your part, and we appreciate you providing all the details and documentation regarding the return. We have escalated your case with our Marketplace team and the vendor to review the status of the returned item, the refund process, the FedEx charges, and the customs documentation. We are currently following up to obtain clarification and ensure that all aspects of your request are properly addressed. Regarding the refund, we have issued a full refund (€240.24). Please allow 2-3 business days for the refund to Concerning the FedEx invoice and customs declaration, would you be so kind as the send me a copy of the invoice you received from FedEx and I will look into this right away? We apologize again for the delay in communication and for the inconvenience this has caused. Please be assured that your case remains open, and we are actively working toward a resolution. Thank you for your patience and understanding. Kind regards,
Unfortunately, due to shipping/stock misunderstanding I had to cancel an order with RobotShop. I requested a cancellation per email, and they responded immediately within the same business day, and they were very kind and professional.
Really bad customer service. Basically, don't do return.
Dear Jean-Sébastien Binette, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that you feel this way. We have carefully reviewed our support ticket history and client records using your name and were unfortunately unable to locate any associated account, order, or return request linked to your details. Because of this, we are not currently able to identify the situation you are referring to. We would sincerely appreciate the opportunity to investigate this further and understand what may have gone wrong. Could you please send a support ticket to [email protected] with the subject line “Trustpilot Review” and include any relevant information, such as: Order number (if available) Email address used for the purchase Any return or support case details This will allow us to review your case thoroughly and ensure it is handled correctly. For your reference, our return policy can be found here: https://ca.robotshop.com/policies/terms-of-service#Returns We take customer feedback very seriously and would greatly appreciate the chance to resolve this properly with you. Kind regards, RobotShop Support Team
We bought SLAMTEC LPX-E3P3 and LiDAR-Lite 3 Laser Rangefinder High Performance (LLV3HP) back to Apr 2024, the products work very well and customer service was very good
Thank you for your wonderful 5-star review! We are delighted to hear that the SLAMTEC LPX-E3P3 and the LiDAR-Lite 3 Laser Rangefinder High Performance (LLV3HP) have been performing well since your purchase in April 2024. It is also great to know that you were pleased with the customer service you received. Providing quality products and excellent support is always our goal, and feedback like yours is truly appreciated. Thank you for choosing RobotShop. We look forward to assisting you with your future robotics projects and technology needs. Kind regards,
Thank you very much for your 5-star review! We are delighted to hear that you were pleased with the quality of the product and the fast delivery. Your feedback is greatly appreciated and helps us continue providing the best possible experience to our customers. We look forward to serving you again in the future! Kind regards,
Good choice of products. Nice prices and fast delivery.
Thank you very much for your kind review! We are glad to hear that you are happy with our product selection, pricing, and fast delivery. Your feedback means a lot to us and is truly appreciated. We look forward to serving you again soon! Kind regards,
Ultimately resolved, but an incredibly stressful and complicated return process Buying from XiaoR GEEK through RobotShop was fine, but the return process was a disaster. I was directed to mail the item back to China, where it sat in customs for weeks. The vendor expected me to navigate international customs fees using an unsecure EMS website and WeChat. It took over two months, intervention from RobotShop support, and an immense amount of personal follow-up to get this resolved. The vendor eventually admitted they gave me the wrong warehouse address (it should have gone to a US location) and that an internal employee departure caused them to drop the ball. To their credit, their management team eventually stepped in, apologized sincerely, and issued a full refund without deducting any additional shipping or customs penalties. This excludes, however, the USPS cost of $120 to initially ship the item to China. They made it right in the end, but the hoops you have to jump through as an international buyer are not worth the stress.
Dear Joanna, Thank you for taking the time to share your detailed feedback. First and foremost, we sincerely apologize for the disappointment and stress caused throughout this return process. We fully understand how frustrating and time-consuming this situation must have been for you, especially with the complications surrounding international customs handling and the incorrect warehouse instructions initially provided. As you mentioned, this particular product was fulfilled, shipped, and supported directly by one of our Marketplace Vendors, and we truly appreciate your patience while we worked together with their management team toward a resolution. We also appreciate your acknowledgment that the Vendor ultimately stepped in, accepted responsibility for the warehouse error and internal communication issues, and proceeded with a full refund resolution. That said, we absolutely recognize that the overall experience and the amount of follow-up required from your side did not meet the level of service we strive to provide to our customers. Please know that your comments have been shared internally and with the Marketplace Vendor directly, as situations like this help reinforce the importance of clearer return procedures, accurate warehouse routing, and more proactive communication for international customers. We truly appreciate your patience, understanding, and the opportunity to help bring this matter to a conclusion. Kind regards,
Purchasing items is so easy and great communication to my orders. I ordered the wrong part by mistake and the team were very helpful in resolving this for me
Customers service was prompt and helpful. Great pricing and reliability.
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service, pricing, and reliability. Your feedback truly means a lot to us, and we look forward to assisting you again in the future. Kind regards, RobotShop Team
I ordered a product from them and paid a premium precisely because they claimed to have 400+ units in stock and I didn't want to wait 4-6 weeks for a Chinese supplier. However this local inventory claim was false and they shipped from China anyways. The support staff was rude and unhelpful so I had to activate my credit card companies anti-fraud protection and have reported them to the consumer protection board. Their support rep responded to my complaint with low resolution screenshots of walls of text that were illegible. I am not accusing this company of violating their own terms of service, I am accusing them of violating the criminal code. They don't seem to be able to understand that lying to customers is fraud.
We take allegations of fraud very seriously and want to address this clearly. The product you purchased was accurately listed as being fulfilled, DDP shipped, and supported by one of our Marketplace Vendors. Our Marketplace Vendors have full control over updating their inventory through their vendor portals, and all fulfillment and shipping details come directly from them. The shipping of your order was processed within the 3 business days indicated on our site, and tracking information was provided once the order was processed. https://ca.robotshop.com/policies/shipping-policy At no point did our team intentionally misrepresent inventory or shipment origin. Our support communications were intended to provide clear guidance regarding your order, and we strongly disagree with any suggestion that our actions constitute fraud or violate the law. We are committed to transparency, professionalism, and compliance with all legal and industry standards. We remain available to assist you directly if you wish to discuss this matter further.
Veronica has been ABSOLUTELY AMAZING AND PERFECT. She's truly a VERY PROFESSIONAL REPRESENTATIVE 👏 of her organization. She has always been very helpful and responsive with all of my emails and questions. VERONICA IS AGAIN; ABSOLUTELY AMAZING 👏 👍🏻💯✅️‼️
WOW! Thank you so much for the incredible shout-out to Veronica! Thank you for being such a fantastic customer and for taking the time to celebrate Veronica’s hard work. We’re lucky to have you in the RobotShop community! 👏💯
I am a semi retired mechanical designer. I have used CAD for decades and have sent hundreds and hundreds of drawings with electronic files in for CNC production. Until now however I have never been directly involved with CNC machinery but I am very excited to CNC some of my own parts with the Shapeoko 5.1 Pro router from Robotshop! Their customer service is excellent and I am looking forward to learning CNC with their enthusiastic and experienced assistance!
Thank you so much for your wonderful review! We’re thrilled to hear that you’re excited to get started with your Shapeoko 5.1 Pro Router and that our team could provide helpful support. Your enthusiasm for learning CNC is inspiring, and we’re always here to assist you as you bring your designs to life. Best regards,
I am very satisfied with my experience with RobotShop. Communication was professional, clear, and responsive throughout, and the customer support team handled my case with genuine care and accountability. The product arrived exactly as described, well packaged, and in perfect working condition. It is clear that RobotShop works with quality suppliers and takes product integrity seriously. Their support after delivery was also excellent, showing a strong commitment to customer satisfaction rather than just completing a sale. Overall, RobotShop comes across as a serious, trustworthy company that stands behind its products and customers. I would confidently recommend them and would not hesitate to order from them again.
Thank you so much for taking the time to share such a comprehensive review! We are thrilled to hear that you had an excellent experience from start to finish. At RobotShop, we believe that the relationship with our customers truly begins after the package is delivered. Hearing that our support team handled your case with genuine care and accountability is the best compliment we could receive. We take great pride in vetting our suppliers to ensure that every product, from the simplest sensor to the most complex robot, reaches you in perfect working condition. Your recommendation means the world to us, and we look forward to being your reliable partner for your future tech and robotics needs! Best regards, The RobotShop Team
Very good service and clear communication. I received a quick response to my inquiry and confirmation that the order has been shipped.
Thank you very much for your kind feedback! We’re glad to hear that you appreciated the quick response and clear communication. Ensuring a smooth and reliable experience for our customers is always our priority. We truly appreciate your support and look forward to assisting you again in the future.
Affordable, they ROV components are the same than Blue rov sparws but much cheaper. I bought many components and I am completely satisfied for quality and prices very convenient
Thank you, MANUKA, for your fantastic feedback! We’re very happy to hear that you are satisfied with the quality, pricing, and value of our ROV components. Providing reliable products at competitive prices is very important to us. We truly appreciate your support and look forward to serving you again in the future.
The head of customer services (Veronica) was prompt with replies to my emailed questions and was a great help in sorting out a small issue that had arisen with the order. This was dealt with extremely professionally and to better than my satisfaction and I would gladly do business with RobotShop in the future.
Hi Mike, Thank you very much for taking the time to share your experience and for your kind words. I’m truly glad to hear that we were able to resolve the issue to your satisfaction and that you felt supported throughout the process. Your feedback means a great deal to us, and we sincerely appreciate your trust in RobotShop. We look forward to assisting you again in the future. Kind regards,
I am extremely disappointed with my experience purchasing a premium product from RobotShop. After spending nearly £1,000 on a Litter-Robot, I discovered after the purchase that buying through RobotShop places the customer at a significant disadvantage compared to buying directly from the manufacturer. The extended warranty offered by RobotShop is more expensive, offers worse coverage, and does not include free shipping for warranty repairs — unlike the manufacturer’s plan. Despite RobotShop being an authorized distributor, customers are effectively penalized for purchasing through them. When I raised this concern, RobotShop refused to improve the warranty terms or offer any reasonable goodwill solution. The only option provided was to return the unit — at my own expense — even though the product had been used normally as intended. This level of customer care is unacceptable for such an expensive, premium product. Important differences in warranty coverage were not made clear at the time of purchase, leaving customers to discover the downsides only afterward. I would strongly advise potential buyers to purchase directly from the manufacturer and avoid RobotShop if you care about fair warranty terms and customer protection.
Dear Agnieszka, Thank you for taking the time to clearly outline your concerns. We understand your disappointment, especially given the premium nature of the product and the importance of warranty coverage in your purchasing decision. RobotShop is an authorized distributor, and products purchased through us are covered under RobotShop’s warranty terms, which differ from those offered when purchasing directly from the manufacturer. While both options provide valid coverage, the scope, pricing, and services included—such as shipping for warranty-related claims—are structured differently and managed separately by each party. We appreciate your feedback regarding transparency, and we recognize how discovering these differences after purchase can be disappointing. At this time, however, we are unable to modify the extended warranty terms or match the manufacturer’s program, as our warranty offerings are administered independently. Should you prefer not to proceed under the applicable warranty terms, a return remains available in accordance with our return policy. As outlined, return shipping costs would apply. We genuinely appreciate you sharing your perspective, and we remain available should you wish to proceed with one of the available options or require further clarification. Kind regards,
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