RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Written by the business, not verified by us.
Is RobotShop legit?
RobotShop (www.robotshop.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-09-01.
Parts ordered for LR3 repair. Once installed all working perfectly.
Delivery very sloooow.
11 days to UK and delivery cost over £12.
Reply from RobotShop2025-05-05
Thank you so much for your 4-star review and for sharing your experience. We're glad to hear that the parts worked perfectly once installed—that’s exactly what we hope for!
We truly appreciate your patience regarding the delivery time. We understand the disappointment caused by the slow shipping and the delivery cost, and we’re actively working with our partners to improve both speed and affordability for international orders.
Your feedback is important to us, and we hope to provide an even better experience next time.
Warm regards,
I ordered something and in my opinion I filled in my right address but when I got the confirmation in the mail I saw my old address, apparently they took my address from my account. So I never got the package and it's been send back, now they resend it with new shipping fees.
Its not a customer friendly company, so never again!
Reply from RobotShop2025-04-04
Good Day Ricardo, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced.
Upon reviewing your account, we noticed that you had two previous orders from 2021. When you placed your recent order in March 2025, the system automatically populated your old address from your account. We understand how frustrating this situation must have been, and we truly regret that the correct shipping address was not updated automatically.
In such cases, the shipping address must be manually entered or updated before placing a new order, especially if there has been a significant time gap between orders. We apologize if this process was not clear, and we understand how this oversight led to the issues with delivery.
To resolve this, we are reshipping your order at no additional cost to you. We have also personally updated your account to ensure the correct address is now saved for any future orders.
We have reviewed all communication, including emails and chats, and we want to assure you that we did everything possible to assist you in a respectful manner given the circumstances. Unfortunately, once an order has been fulfilled and shipped, there are limited actions we can take, but we remain committed to providing you with the best service moving forward.
Thank you for your understanding, and we appreciate your patience. If you have any further concerns, please don’t hesitate to reach out to us directly.
Kind regards,
I have acquired a quite expensive product from them. Unfortunately I had an issue and had to ask for a replacement under warranty.
The resolution process has been fast and smooth, and in less than a week I had my product fully working again.
Reply from RobotShop2025-04-04
Dearest Giuseppe,
Thank you so much for your kind words and for taking the time to leave us a 5-star review on TrustPilot! We're thrilled to hear that your post-sale experience with RobotShop was smooth and efficient.
We're dedicated to providing fast and effective support to all of our customers, and it's wonderful to know that we were able to resolve your issue quickly and get your product working again.
If you ever need anything else in the future, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.
Kindest Regards,
What was great was that there was genuine concern over the broken part within my gripper kit. That kit is very important to me but represents such a minute sale to the Robotshop. I was fully ready for them to ignore my problems regarding such a small purchase, but they did exactly the opposite.
RobotShop always been trustworthy. They replied fast every time I contacted them concerning a warranty claim with the manufacturer. I would recommend any time !
I ordered a robot for my son for christmas and it has
not arrived. I ordered it three weeks ago. it shows “ready for shipment” but i send them emails and have not received an answer as to when i will receive my product. I am gutted because my son asked this for santa claus and this was the present. either send my product or give me my money so i can buy it from someone else. Never again buying from them!!!! no information at all and no response from customer service. give me my £140 back then
Reply from RobotShop2024-12-23
Dear Cynthia,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and the sense of deception this situation has caused, especially during the holiday season.
We genuinely want to assist you with your order, but unfortunately, we could not locate any purchase under your name. To resolve this as quickly as possible, could you please provide us with the following details?
Your order number
The email address used for the purchase
You can reach us directly by email at [email protected] or by phone at 1-866-627-3178 (toll-free). Rest assured, our team is ready to assist you in locating your order and ensuring you receive either the product or a refund.
We deeply regret this experience and appreciate your understanding as we work to make this right for you and your son.
Kind regards,
I ordered an item in mid November which was the shown as being received by the shipper a few days later. As of today, (6th December) I have neither the item nor any indication when or even if it will be delivered. Although the customer service team respond to my emails they cannot get any response to the courier company either. I have suggested that they might want to use a different courier but in The meantime have reluctantly requested a refund as there seems to be no sign that I will ever receive my package. As there are other people who can supply what I wanted, I shall be going elsewhere in the future unless the issue is resolved. I am not holding my breath.
Reply from RobotShop2024-12-06
Good Day Steve,
We sincerely apologize for the inconvenience and deception this situation has caused. While we strive to maintain full control over our global orders and the transport companies responsible for ensuring smooth and transparent delivery, there are instances where delays are unfortunately beyond our control.
Our investigations specialist is actively working with Evri regarding your order. We understand how important this is to you and want to assure you that we are doing everything possible to resolve the issue. Another update was sent to you earlier this morning, and we will keep you informed as we make progress.
If you have already requested a refund, rest assured that we will process it promptly. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
We value your feedback and hope to have the opportunity to restore your trust in us.
Kind regards,
I asked to cancel the order 16 hours after ordering it and they said it was already being shipped which is obviously impossible, they just created a label. They said it's impossible to cancel anymore. They are illegally charging shipping fee if you cancel the order after it was shipped. Lost 70 euros for a canceled order that I refused to accept upon delivery.
Avoid!
Reply from RobotShop2024-11-19
Good Day Povilas,
We sincerely apologize for the inconvenience and deception you’ve experienced regarding the shipping and cancellation of your order. We understand how important clarity and transparency are, and we are deeply sorry for any confusion caused in this process.
To provide some context, your order was placed on 2024-10-24 at 10:30:41 and was physically scanned and shipped from our Netherlands warehouse on 2024-10-25 at 03:21:52. While we strive to respond to customer communications promptly, our European customer support hours are Monday to Friday from 15:00 to 21:00 CET. Unfortunately, your email requesting a cancellation was received after your package had already been shipped.
As a worldwide online distributor, we strictly adhere to local regulations, including respecting the 14-day cooling-off period outlined by EU law. While we do our utmost to make our policies clear, we understand that differences in regional rules can sometimes lead to confusion. Our specific terms and conditions, including return policies, are outlined on our website: https://eu.robotshop.com/policies/terms-of-service#Returns.
We would also like to assure you that we do not charge for shipping in a manner that violates applicable laws. Our fees are structured to be as transparent and fair as possible.
That said, we value your feedback and are committed to ensuring your satisfaction. Our Customer Satisfaction Team will be reaching out to you shortly to review this matter further and work toward a resolution that meets your expectations.
We truly appreciate your patience and understanding and look forward to resolving this matter for you.
Best regards,
Thought I found a company that actually had a local presence so would make ordering a US made item straightforward, but after signing up for instock notifications I heard nothing for a month and a half. I contacted support to ask about this and was told that I should make the order instead and that would initiate the ordering process from the manufacturer. The expected arrival date keeps on slipping and no updates are communicated. Then to top it off I am sent a ridiculous "offer" for a warranty that costs 10x the cost of the actual item when the terms explicitly state that my email would not be shared with 3rd parties.
At what point do I just apply for a chargeback with my bank and turn to ebay...
Reply from RobotShop2024-10-14
Dearest Customer,
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your order and our communication. We aim to provide a seamless experience for our customers, and it's clear we fell short in this instance.
Regarding the in-stock notifications, I apologize for the lack of updates you received. I understand how important timely communication is, and we’re reviewing our processes to ensure we do better in the future.
As for the warranty offer, I sincerely regret any confusion it may have caused. Your privacy is important to us, and I can assure you that we do not share your information with third parties without your consent.
Please reach out to our customer support team at [email protected], and we will do everything we can to resolve your concerns quickly. We value your business and appreciate your patience as we work to make this right.
Thank you for bringing this to our attention, and we hope to regain your trust.
Best regards,
With 4 cats Litter clean up is now a breeze since we acquired the Litter Robot 4 from robotshop. I did have a lot of questions on it as it is an investment but they happily and quickly answered them all. Now the only thing I have to remember to do is to empty the waste drawer which the app reminds you to do as well as when to refill with more litter and who has used the litter box last. I really can't live without it now, so much so, that I'm buying a second unit to have at our 2nd home. I bought with a 4 year warranty (2 year manufacture and 2 year extended) for peace of mind and it’s worth it to me
Reply from RobotShop2024-07-16
Thank you so much for your positive feedback and for taking the time to post this review. ” We appreciate your business “
Hello, just got my Emlid survey pole £294 and they sent me a damaged box both seals open and have the cheek to send me a used one! It’s got marks chips on metal and cracks on fasteners and mud on point what the hell of a company sends out used damaged stock as marked as new?, I will be going to social media and showing what crap you send out by conning customers in thinking they get new gear, I will be contacting EMLID direct as well showing that your company is giving them a bad name! I needed this for a archaeological job not impressed at all!
Reply from RobotShop2024-05-31
Dearest Alan,
We sincerely apologize for the negative experience you had with us. We strive to provide excellent service, and your feedback is invaluable in helping us improve.
We would greatly appreciate the opportunity to make amends. We have noticed your email with our Support Team, and we will prioritize resolving this issue promptly.
Thank you for bringing this to our attention.
Best regards,
Item never delivered. Poor customer service who don’t care or show any sign of investigating the issue. Based abroad, no care taken with any customers. Avoid without doubt.
Reply from RobotShop2024-05-23
Dear Rob 3,
We sincerely apologize for the delay and the inconvenience you faced. We have reshipped your package with a different carrier to ensure delivery and we'll keep a close eye until it arrives safely at your location. Customer satisfaction is our top priority, and we are committed to better serving you and all our customers.
Thank you for your understanding, and we remain at your service for further assistance.
Sincerely,
The RobotShop Team
Sent my litter robot for repair, cost me 60 pounds, they didn’t pay custom fees which I would have happily sent them the money for if I was asked, instead they ignored it and subsequently my parcel got sent back to me
So 60 pounds down the drain and no fixed litter robot
Dont bother paying for their faulty machines.
Reply from RobotShop2024-05-22
Hi Grace,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your repair. Customer satisfaction is our top priority, and we regret that we fell short in this instance.
We are unable to locate your information in our system. Could you please reach out to our support team directly at [email protected]? We would like to resolve this issue promptly and ensure that you receive the assistance you need.
Again, we apologize for the trouble and appreciate your patience as we work to make this right.
Best regards,
The RobotShop Team.
I ordered an incorrect part and realised my mistake when the package arrived. I asked Robotshop for an exchange for the correct part but they refused as the item was "a clearance item" and exchanges are refused unless faulty. So they are happy to keep the money and get rid of their old stock even if a customer makes a genuine mistake! I would happily pay more for the correct part if required and cover postage as I realise the mistake was mine but this is not good customer service in my book. I recommend avoiding purchasing from them.
Reply from RobotShop2024-03-19
Dear GS,
We sincerely apologize for any inconvenience caused by the error in your order. Regrettably, our policy regarding clearance items limits exchanges unless the item is found to be faulty. We truly regret any deception this may cause and greatly appreciate your understanding.
Warm regards,
The RobotShop Team
I've been in contact with customer service for nearly a month now regarding my purchase of a Robot 3 litter box. Unfortunately, from the very first day, it hasn't functioned properly. Despite diligently following all of their instructions, including submitting multiple videos, disassembling the unit, and providing numerous photos, the issue remains unresolved. At this juncture, I feel utterly frustrated and disappointed. It's disheartening to have entrusted them to find a solution, only to feel like my time has been wasted. It's evident that the machine is faulty. I urge you to acknowledge this and promptly provide a replacement.
Answer to RobotShop: I send you an email yesterday. Check request number (T965603).
Reply from RobotShop2024-03-07
Thank you for bringing this issue to our attention. We're sorry that we fell short of your expectations. We would like to investigate the matter further and find a satisfactory solution. Please contact us so that we can assist you. You may do this by sending us an email at [email protected] and please enter in the subject of the email TrustPilot/ faulty machine - no solution. Warm Regards,
2nd communication (3/8/2024): I have been keeping an eye out for your email in order to investigate and assist you as best as we can and I have not yet noticed your email. Please do not hesitate to communicate with us rapidly..... At RobotShop, customer satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with our products. We are committed to resolving any issues promptly and to your satisfaction.
Pay with creditcard, at least you get all your money back!
Ordering from robotshop? Please make sure to pay with creditcard. If anything goes wrong, at least you can get all your money back!
We found out the hard way.
Via a RobotShop site, which looked like it was managed from The Netherlands, we ordered a specific component.
It was shipped but never delivered because of missing data on the shipping label.
DHL confirmed to us that Robotshop uses noncommercial shipping labels for some reason, which allows for all sorts of errors.
We regularly order electronic components from Chinese or German suppliers.
Sometimes things go wrong, but glitches are always solved professionally and without headaches.
Dealing with RobotShop customer service, however, means dealing:
-With the famous american corporate haggle,
-With overseas staff,
-Via machine translated messages,
-Who are completely oblivious to the localities.
Reply from RobotShop2024-02-06
Dear Ray,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and deception you encountered while ordering from RobotShop.
First and foremost, we deeply regret any issues that arose with your order and the subsequent challenges you faced with our customer service. Providing a seamless and satisfactory experience for our customers is our top priority, and it's disheartening to learn that we fell short of meeting your expectations.
Regarding the shipping label issue you mentioned, we acknowledge the importance of accurate and commercial-grade labeling to ensure smooth delivery. We're actively investigating this matter with our shipping partners to prevent such occurrences in the future.
We understand your concerns about communication and localization, and we recognize the value of clear and effective communication tailored to our customers' needs. Being a worldwide online Distributor, we take the necessary steps to enhance our customer service processes and ensure that our team members are equipped to address inquiries promptly and professionally, irrespective of geographic location(s) and language(s).
Your feedback is invaluable to us as it helps us identify areas for improvement and strive for excellence in serving our customers worldwide. We are committed to rectifying the issues you've highlighted and regaining your trust.
We kindly ask that you email us at [email protected] with a screenshot of your review. This will enable us to further investigate the details of your experience and identify areas for improvement.
Your satisfaction is our utmost priority, and we are committed to addressing any concerns you may have promptly and effectively.
We appreciate your cooperation and look forward to the opportunity to better serve you.
Warm regards,
AndaSeat
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