RobotShop

Good Day, We are truly sorry to hear about the difficulties you’ve experienced with your Litter-Robot, and we understand how disappointing this can be. For clarity, your unit included a full 24-month warranty, as indicated on our product page at the time of purchase. When you encountered issues in July 2024, while still under warranty, our team provided extensive support and replaced several components at no cost, including: DFI hardware Anti-pinch pins and base contact pins Bonnet terminal pins Motor Cable Bonnet Base All of this work was completed free of charge under warranty. Your unit was purchased on November 11, 2022, and is therefore now outside the warranty period. Even so, we have continued to assist you with troubleshooting, recommendations for replacement parts, and step-by-step videos to help resolve ongoing issues. It is important to note that, like any electronic product, components may wear or fail over time due to factors such as regular use, cleaning habits, humidity, environmental conditions, and general long-term wear. These situations are not uncommon with automated devices. However, RobotShop always stands behind our customers. Whether a product is under warranty or not, our team remains committed to providing support, guidance, and solutions for all products purchased through our store. Kindest regards,

Dear Marilu, Thank you for taking the time to share your experience with us. We are very sorry to hear that the situation surrounding your order was difficult and that it did not go as smoothly as expected. After reviewing your order, we can confirm it was placed on November 9th and shipped from our Vermont facility the next business day, on November 10th, using Standard ShipBob delivery to Kissimmee, Florida. Standard delivery with ShipBob can sometimes take up to two weeks, depending on carrier volume and local processing times, and we understand how this can be challenging—especially when timing is important. According to the carrier, your package was delivered to the parcel locker on November 17th at 1:19 PM. We also understand that you were outside the U.S. at the time, which made it difficult to receive the package yourself. We truly empathize with the inconvenience this caused and how stressful it must have been to arrange pickup from abroad. Regarding the tracking information, carriers often update tracking shortly after processing, and we apologize if the timing of those updates caused any confusion. Your comments about communication are taken seriously, and we appreciate you bringing this to our attention. For future urgent or time-sensitive orders, we generally recommend selecting an express shipping option to ensure more precise delivery timelines. That said, we understand that every situation is unique, and we regret that the standard timeline did not align with your needs on this occasion. If this delivery was associated with an Airbnb rental, we kindly suggest reaching out to your host to confirm whether the parcel may have been held or relocated. If the host confirms that the package is no longer accessible, please contact our Investigations team and request an RTS (Return to Sender) so we can assist you with the next steps. We are also very sorry to hear that the package was no longer available when your friend attempted to retrieve it. Parcel locker access and retention times are managed by the carrier, but we understand how disappointing this outcome must have been. Our team is ready to assist you and support you throughout the process. Please contact us directly with your order number so we can continue helping you. [email protected] Thank you again for your feedback. We truly appreciate the opportunity to improve. Kind regards, RobotShop Support

Thank you so much for your 5-star review! We're thrilled to hear you enjoyed our fast service, great prices, and quick delivery. Your support means a lot to us, and we're always here if you need anything else:-)

Thank you for your kind feedback! We’re glad to hear your order arrived safely and quickly. We appreciate your patience and hope you enjoy your purchase!

Thank you for your kind feedback! We’re glad to hear that you appreciate our fast service and transparent pricing. It’s always great to know that you can purchase with confidence, which makes your experience enjoyable. Thanks again for your support, and we look forward to serving you on your next project! Warm regards,

Thank you so much for your kind review! We’re thrilled to hear that your ordering experience was smooth and that your package arrived safely. We hope the little drones bring lots of fun and excitement for your family! Should you have any questions or need assistance in the future, please don’t hesitate to contact us at [email protected] — we’re always happy to help. Thanks again for choosing RobotShop! Warm regards,

Your 5-star rating means a lot to us and motivates our team to continue providing the best support possible. Thank you so much for your kind words! We’re delighted to hear that you had a fast and pleasant experience with our service. We look forward to assisting you again in the future!

Thank you so much for your kind words! :-) We’re thrilled to hear that our team could assist you quickly and make the process smooth. Your feedback means a lot to us!

Thank you so much for your 5-star review! We’re delighted to hear that you were satisfied with our quick support and response. Providing fast and reliable assistance is something we take great pride in, and we’re glad it made a difference for you. We truly appreciate your trust and look forward to assisting you again in the future:-)

We are truly sorry to hear about the disappointment you experienced and for the difficulties this situation has caused. This is certainly not the level of service we strive to provide. As we are unable to identify your account with the details shared here, we kindly invite you to reach out to us at [email protected] with the reference TrustPilot: SSSSS. Our team will investigate this matter right away and work toward a resolution, as ensuring our customers’ satisfaction is always our top priority.

Thank you for your feedback! We’re delighted to hear your order arrived quickly and in great condition. We completely understand your concern about pricing. Unfortunately, due to major global cost increases, we must regularly adjust our prices to stay up to date. That said, we remain committed to offering reliable service, fast delivery, and a wide selection of products. We truly appreciate your support and look forward to serving you again!

We sincerely apologize for any unsolicited emails you may have received. We take your concerns very seriously. Occasionally, email addresses may be captured through prior interactions with our website, newsletter sign-ups, or previous purchases, but we always strive to respect privacy and consent. If you would like, please send a message to [email protected] with your email address, we will investigate the source and ensure any trace of your email is removed from our system. Thank you for bringing this to our attention, and we truly appreciate your patience. Best regards,

Thank you so much for your 5-star review! 🌟 We’re delighted to hear that our support team was able to assist your neighbour and get their Litter-Robot 4 back in working order. It’s also wonderful to know that you personally own two Litter-Robot 4 units and love them. Your recommendation means a lot to us—thank you for sharing your experience! 💙

Thank you so much for your wonderful 5-star review! 🌟 We’re truly grateful for your kind words about our customer support team and educational products. Transparency and clear communication are very important to us, and we’re happy to hear that this makes a difference for you. Your recommendation means a lot, and we look forward to continuing to support you with all your robotics and STEM needs! — The RobotShop Team 🤖

Thank you for your wonderful review! We’re delighted to hear that our team was able to support you with quick answers, a smooth quoting process, and fast delivery. We’re glad you’re impressed with your Unitree robot and truly appreciate your trust. We look forward to assisting you again in the future:-)

We’re truly sorry to hear about your experience — this is far from the level of service and product quality we aim to provide. Please accept our sincerest apologies for the condition in which your items arrived and for the missing part. We also regret the delays and lack of clarity in our email responses. We completely understand how frustrating this must have been, especially having to repeat yourself multiple times. Your feedback has been taken very seriously and we will be reviewing this case internally to prevent it from happening again. In the meantime, we’d like to make this right. One of our agent has communicated with you about this unfornate issue. Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience caused.

We’re very sorry to hear about your disappointment and truly regret the inconvenience this has caused. What you’ve described is not the level of service we aim to provide. If you may please reach out to us at [email protected] with the subject line containing your order number and the word Trust Pilot, we will definitely investigate this issue more profoundly and work on a resolution for you. Thank you for bringing this to our attention.

Hello, Thank you for sharing your concerns, and we sincerely apologize for the frustration this situation has caused. Please allow us to clarify a few points. While we did have the item in stock at the time of your order, we use third-party shipping partners, including Stallion Express, to help optimize shipping logistics. This can occasionally cause confusion with tracking updates, especially when the package is in transit between our warehouse and the final postal carrier. Although your tracking number was generated promptly, there can sometimes be delays in USPS’s system reflecting the movement of the package, particularly during the handoff process from the partner carrier. We understand your concern about the origin of the product. Rest assured, we only source genuine products from authorized suppliers. The use of Stallion Express as a logistics partner does not affect the authenticity of the items you receive. We regret that this experience led to your dissatisfaction. Our team acted in good faith throughout this process, and we were simply awaiting confirmation from the carrier before processing further action.

Dear Claudio, Thank you for taking the time to share your feedback, and we sincerely regret the disappointment this situation has caused. We understand how disheartening it was to receive a shipping confirmation shortly after submitting your cancellation request. Your order was placed late in the evening and processed early the next morning by our European warehouse—before our Customer Support team began their business day. Our team works hard to process and ship orders as quickly as possible to ensure timely deliveries. However, in this instance, the timing of your request and the speed of fulfillment unfortunately made it impossible for us to cancel the order before it was shipped. Please know that we are actively reviewing how we handle cancellation requests that come in outside of business hours to help prevent this from happening again. As a gesture of goodwill, we’ve offered you a 7% discount code should you wish to place a new order, and we would be happy to assist you with a return if needed. We value your feedback and your business, and we hope to have the opportunity to better serve you in the future. If there’s anything further we can do, please don’t hesitate to contact us directly at [email protected]. Warm regards,

Good Day Mr. H Pinho, We’re truly sorry to hear about your experience and the disappointment this has caused. Please know that your satisfaction is very important to us, and we take all customer concerns seriously. We can confirm that we’ve located your original purchase for the Litter-Robot 3 (RB-Ltr-75) made in October 2022, which includes a standard 2-year warranty. As noted, we’ve already provided support and processed warranty claims in March 2023 and again in January 2024. Regarding the extended 3-year warranty, we have not been able to locate this in your current account. It is possible that it was purchased under a different name, email address, or through another channel. For this reason, we kindly requested a copy of the invoice or any documentation showing the extended coverage. This is a standard procedure for warranty verification, especially when it is not visible in your account history. To avoid further delays and confusion, we are continuing this conversation through your open support ticket #1056398, where we will share all invoices and records we currently have on file. We sincerely apologize for any inconvenience and appreciate your understanding as we work together toward a resolution. Best regards,