RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Written by the business, not verified by us.
Is RobotShop legit?
RobotShop (www.robotshop.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-09-01.
I like this site very much.
I bought a Litter-Robot 3.
The LR3 delivery was fast and everything was working with no issues.
But I changed my mind and decided to return it.
The support was excellent, they replied to my messages very fast, they were very friendly and helpful.
I returned the LR3 without any problems and I got the refund like promised.
I recommend this site. They are very professional and care about customers very much.
Reply from RobotShop2024-02-05
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again @robotshop.com. Please do not hesitate to send us an email ([email protected]) with the subject 5 Star review and we will send you a coupon code for any future purchase on our site(s).
Je demande gentiment s’il n’y a pas un coupon qui traine sur twitter je me retrouve avec ce commentaire limite : We unfortunately do not offer coupon based on order amounts. However, if not done already, you can leave a review on our Facebook page. Once your review is posted, send us a screenshot by email and we'll send you a discount code for your next order
En gros tu mets un bon avis on valide t’as ton coupon.
Reply from RobotShop2024-01-05
Bonjour Guillaume,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires concernant notre produit. Nous apprécions sincèrement toutes les expériences de nos clients, et vos observations sont précieuses dans nos efforts continus pour améliorer à la fois nos produits et nos services. Nous nous excusons pour tout inconvénient que vous avez pu rencontrer et sommes impatients de répondre à vos préoccupations.
En ce qui concerne votre demande de codes de révision Facebook, nous en proposons effectivement. De plus, en vous abonnant à notre newsletter RobotShop, vous pouvez être informé(e) des codes de réduction à venir qui pourraient être disponibles.
Si vous êtes un client fidèle, nous vous encourageons à nous contacter à [email protected]. Ainsi, notre équipe pourra accéder à votre compte, vérifier vos détails et explorer les options possibles en fonction des produits spécifiques qui suscitent votre intérêt.
Chez RobotShop, la satisfaction de nos clients est notre priorité absolue. Nous nous engageons à résoudre rapidement tout problème et à garantir une expérience positive avec nos produits.
Nous avons hâte de recevoir de vos nouvelles prochainement et de travailler ensemble à trouver une résolution satisfaisante.
Cordialement,
I purchased the litter robot 4 from the robot shop Canada, the price with the extended warranty was cheaper than the manufacturers price with extended warranty! The shipping was fast and the item arrived in 5 days! After I received it, I realized that I need an extra, the mat tray to make the robot function properly on carpet ( which was no fault of the robot shop), and when I went back to purchase the mat tray it was only $21 but the shipping was going to cost $25, I was not happy about this, because had I known I needed that item, I would’ve included it in my purchase originally ( whiskas should have made this clear to new customers and frankly should include this item with the litter robot 4) I contacted the robot shop, and the manager Annie called me back and offered me free shipping on that item due to the inconvenience. She was very pleasant and understanding. Absolutely the best customer service I have ever had.
Reply from RobotShop2023-11-07
Wow! We are blown away by your review. It made our day here at RobotShop and we will be sure to share your thoughts with Annie as well:-) We value all customer experiences, whether positive or negative, as they help us improve our products and services... Wishing you an amazing day :-)
[AMENDED - SEE UPDATE ON BOTTOM!!!]
Amazing Support Service
My questions were answered quickly, with enough detail and honestly. Nathy's service quality and good care definitely helped me make my purchase decision.
I haven't ordered yet but I definitely rest assured that this is the right place to spend my money, all thanks to Nathy's excellent support!
UPDATE:
After finally being able to afford the purchase a few weeks later, I contacted the Support team again. This time, the experience was atrocious - utterly terrible.
The new agent was slow to respond, needed multiple e-mails with repetitive prompts for the same things time and again, as she would respond only to the first and/or last question/query, and repeatedly made mistakes/misled me.
The backorder on the website is also incredibly clunky - the support agent was basically trying to gaslight me into thinking I was the problem, when it was CLEARLY stated on the website you'd have the option to select partial shipping + separate shipment/s for the out-of-stock item/s OR full shipment after everything was in stock (NO such option was available).
For this, I ended up having to block x3 the amount of the order - I literally would have had to wait an entire month for the website to sort out everything if I didn't have the money to spare (this is a robot shop, so you can imagine that we're talking about thousands of euros blocked).
I will NOT be ordering anything from this website if I can find it elsewhere - regardless of price/shipping times/etc. and if it's not a vital item (i.e. a spare part or similar), I will simply change my consumption and not order at all, if possible.
Reply from RobotShop2024-02-06
Dear valued customer,
Thank you for sharing your feedback with us. Your insights are incredibly valuable as we continuously strive to enhance our services and ensure a positive experience for all our customers.
We have communicated with you personally via a support ticket to your email address that we have on file
Your satisfaction is our utmost priority, and we are committed to addressing any concerns you may have promptly and effectively.
We appreciate your cooperation and look forward to the opportunity to better serve you.
Warm regards,
Robotshop is the best! I bought a cat automatic litter box and it had issues two times but both times I got help from the Robotshop team. The customer care team is really customer-caring! I recommend it.
Johanna was great. She addressed my issue quickly and provided the perfect outcome. Thanks!
Reply from RobotShop2023-09-29
We can't thank you enough for your glowing review and we will share your kind words with Johanna:-) It motivates us to continue delivering exceptional service. We truly appreciate it!
The team at customer services are very helpful and quickly guide you through any problems
Reply from RobotShop2023-09-22
Thank you David for taking the time to leave us this amazing review.
It has been our greatest pleasure assisting you and supporting you since the purchase of your Litter-Robot in 2019
We will continue to do so and it motivates us to continue delivering exceptional service. We truly appreciate it!"
Update, since paying for my under warranty repair shipping, my litter robot STILL doesnt work. Response from RobotShop is the send videos and start the troubleshooting process so I can in home repair! Again! 5 months of getting the run around! The response below from RobotShop is nothing but words with zero intention. Original: Horrible experience. After paying $800 for a Litter Robot, I started having issues rather quickly. For months I dealt with c/s troubleshooting issues. They did send replacement parts with instructions on how to repair myself. That is a disgusting and difficult process in itself, BUT then to have the issues continually return was worse. Finally they offered to repair at their facility, but I had to pay to ship it there and back. Then, thinking I finally had someone at robot-shop that was going to give actually good service, I was told that I wouldnt have to pay for shipping and they sent me a label. Now the litter robot is ready to come home - and I received a bill for shipping that I MUST pay in order to get the litter-robot back. At the end of months of frustration and troubleshooting and replacing parts myself and going without it for weeks while they repaired (hopefully, but will see if it actually fixes the issues) I have a cat that now has litter aversion. Today I am ripping up my new carpet and underpad. Save your money! The product itself isn't bad, BUT the service when you inevitably need it (you WILL need it), won't be of any help.
Reply from RobotShop2023-09-08
Good Day Tara,
Thank you for taking the time to provide feedback on our product. We value all customer experiences, whether positive or negative, as they help us improve our products and services. We apologize for any inconvenience you have encountered and would like to address your concerns.
We are currently reviewing your case with our Domestic Robot Professionals and we will communicate with you rapidly via a call. We have noticed that your unit was purchased in July of 2022 and the warranty is 1 year, however, we will read through all the discussions and communicate with you shortly. At RobotShop, customer satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with our products. We are committed to resolving any issues promptly and to your satisfaction
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
We look forward to hearing from you and working towards a resolution.
Kindest Regards,
Initial order was quick and easy. I was buying a replacement, as another vendor had let me down and I needed the pi car quickly for my nephew's birthday. Just after I ordered this the other one turned up. I dropped support a note asking to cancel and received a rapid response confirming cancellation and a quick refund. Really couldn't ask for better customer service. Just disappointed I didn't order here first.
Reply from RobotShop2023-08-08
Wow! We are blown away by your review. It made our day here at RobotShop :-)
we purchased a robot which was promptly delivered bur the motors had a quality issue. Took photos and a explanation of the issue and messaged Robotshop.
The issue was quickly resolved by replacing the faulty parts. Thankyou
Reply from RobotShop2023-08-08
“We are so grateful for your kind words. Thanks for sharing your review with us and the community.”
Mathilde went above and beyond to assist us with a last minute order for which we needed alternative items. She was able to recommend alternatives and have the order shipped 2nd day air in time to meet our deadline.
Reply from RobotShop2023-08-08
"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a positive experience with us and we have shared this wiht Mathilde here at Customer Service ."
I bought a litter robot for 900EUR. There is an issue with shipping. When I contact them to sort this out they were referring me to call DHL, despite the policy of DHL is only the sender needs to contact them. Even on the tracking it was saying the sender needs to contact us and provide more details. They are incompetent and don't even check what is the issue and waste your time. Neither to say this issue is still not resolved and I haven't receive anything.
Reply from RobotShop2023-06-14
Hello Mincho,
We sincerely apologize for the inconvenience you experienced with our service. We understand the importance of delivering exceptional customer service, and we're sorry that we fell short in this instance.
To address your concern, we have taken immediate action and issued a full refund. We assure you that this matter has been resolved promptly.
Again we ask that you accept our apologies, and if you have any further questions or require additional assistance, please don't hesitate to contact our customer support team.
The RobotShop Team!
The friendly assistance provided by customer service not only fulfilled our request for a tax-free invoice but also pleasantly surprised us by extending the reservation's expiration time.
My experience with Mathilde and Johanna made all the difference. They Knew their job and did it well and at the same time they were enjoyable to talk to.
Every staff member I came in contact with to make our robot purchase was kind and considerate. They went above and beyond to ensure our purchase was adequate and shipped in a timely manner.
Update: contacted the customer service to cancel the order and request refund. This time got response quickly and already got the refund.
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Placed an order on 3/29/2023 and paid the shipping fee. We didn't get it delivered yet. The tracking status is always 'On the way'. They use what it calls Mail Innovations, which is a third-party delivery service. Really bad experience.
Reply from RobotShop2023-04-19
We are sorry to hear that your order was not delivered yet. The shipping option UPS Mail innovation is a low-cost shipping option with limited tracking information. Normally, the tracking information is updated within 4 to 6 business days of the order being shipped and packages are generally delivered within 2 weeks under normal circumstances. When you contacted us on 04/17/2023 we took action and entered a new order fo reship on 04/18/2023. Again we apologize for this delivery delay on behalf of UPS Mail Innovation.
Johanna in Customer Support. She's the BEST!!!
Helped me with everything I needed to do to make my account Tax Exempt so my superiors at the University won't holler at me for paying taxes on purchases.
THANK YOU JOHANNA
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