VERY MIXED FEELINGS
[AMENDED - SEE UPDATE ON BOTTOM!!!] Amazing Support Service My questions were answered quickly, with enough detail and honestly. Nathy's service quality and good care definitely helped me make my purchase decision. I haven't ordered yet but I definitely rest assured that this is the right place to spend my money, all thanks to Nathy's excellent support! UPDATE: After finally being able to afford the purchase a few weeks later, I contacted the Support team again. This time, the experience was atrocious - utterly terrible. The new agent was slow to respond, needed multiple e-mails with repetitive prompts for the same things time and again, as she would respond only to the first and/or last question/query, and repeatedly made mistakes/misled me. The backorder on the website is also incredibly clunky - the support agent was basically trying to gaslight me into thinking I was the problem, when it was CLEARLY stated on the website you'd have the option to select partial shipping + separate shipment/s for the out-of-stock item/s OR full shipment after everything was in stock (NO such option was available). For this, I ended up having to block x3 the amount of the order - I literally would have had to wait an entire month for the website to sort out everything if I didn't have the money to spare (this is a robot shop, so you can imagine that we're talking about thousands of euros blocked). I will NOT be ordering anything from this website if I can find it elsewhere - regardless of price/shipping times/etc. and if it's not a vital item (i.e. a spare part or similar), I will simply change my consumption and not order at all, if possible.