Louise was extremely helpful and I'm…
Louise was extremely helpful and I'm very happy on how this situation was approached! Thank you for being so quick and prompt to help!
About RobotShop
Data updated- Website
- www.robotshop.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 32 reviews
- Replies to negative
- 100% (32/32)
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About this business
RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada.Our missionAt RobotShop, our mission is to put robotics at your service!Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Written by the business, not verified by us.Is RobotShop legit?
RobotShop (www.robotshop.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 26% give 1 star; The business has replied to 100% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
About the litter robot 3 from the…
About the litter robot 3 from the robotshop.com. First of all the delivery of the product was verry quick. It worked fine. Sadly our cat could not get used to it. After 3 months trying we gave up. Luckely was the customer service friendly and offered is a complete reimbursement, altough the 3 months trial period had just expired . Many thanks to robotshop.com
Purchased leap controller
Purchased leap controller, paid £10.80 for shipping, the item was in stock. I'm then told it'll be up to 8 days before it will arrive. Three days after the original order was placed it hadn't been dispatched. Had I known this, I would never have placed the order. Two days for someone to reply to an email is not good. Do better.
Reply from RobotShop2023-02-27
Hello David, We are sorry about this situation. We ship all in-stock orders during business days (Monday to Friday) and there is no shipping during the weekends. Your order was placed on Feb. 24 at 17h18 GMT and it was shipped Feb. 27. As communicated by one of our customer service representative we ship from our Netherland warehouse and delivery to UK is between 3-8 business days as of shipment date. Should there be any questions, please do not hesitate to communicate with us [email protected]. Kind regards,
RobotShop Customer Service
Since I purchased a Litter Robot 3 two years ago. The customer service has been amazing. Quick shipment of any replacement parts and very helpful.
Always a great service from RobotShop
The service provided by the RobotShop folks is always excellent. Fast little order problem resolved quickly. Fast order shipped and deliver in a short period of time.
Good products and smart team
Good products and smart team ! thanx
I ordered some servo motors as they…
I ordered some servo motors as they were in stock. then got told not all of them were in stock. I asked them to ship what they had available asap. I got stuck by their procedure as they cancelled my initial purchase and wanted me to rebuy fewer of them(the available ones), I had to wait several days to confirm that my bank didn't pull the original amount before re ordering. add some days of delay to get answers from their support. So basically not a bad company, not bad customer service but I think I'm too used by the amazing amazon customer service, it felt 15 years back. I think they should have removed some posting fee as their solution was increasing it. I just gave up and ordered from another website, I had shipping fee 50% cheaper and got delivered the next day...
Reply from RobotShop2023-02-08
Hello Oliver, I'm sorry to hear that you've encountered issues with your last RobotShop order. Please note that we have recently migrated to a new platform and we still have lots of work to do. Rest assured that our IT team is working very hard every day, so that we can provide our clients with a better customer experience very soon. One of our customer service agents will be reaching out to you shortly to discuss this matter further. Sincerely, The RobotShop Team!
Rapid response/help regarding backorders
Excellent customer service and support…
Excellent customer service and support from the Robotshop team! Always polite and efficient communication before and after orders. I bought an amazing Litter Robot 3 Connect two years ago and definitely will order the new one from this shop again!
The order desk person did a great job…
The order desk person did a great job helping me with a problematic payment from my end, making what could have been a much more difficult situation far better. I appreciate that.
Reencle rep and great support
Chat support was really polite and helpful. It's nice to be able to deal with real people, in real time. Robotshop is a great alternative to buy Reencle products that otherwise would need to ship from the US.
Customer service
I am satisfied to see that we have answers to our questions the person has taken the trouble to answer all my requests now I just have to get started. I can't wait to get a nice litter for my cats on your website.
An english speaking human being…
An english speaking human being answered the phone and assisted me with my problem. To our great pleasure, the new computer system used by Robotshop was quick and easy for her to fix the situation. Overall easy fix and good experience.
I am a big fan of RobotShop
I am a big fan of RobotShop - they have many difficult to find items are are always willing to quickly provide quotes for me as I try to figure out the best use of my classroom budget. Sometimes it takes a bit of time to get the items, as they are often coming from outside of the country, but they do the best that they can!
Robotshop saved the day!
I'd give six stars if I could... I had purchased a product from another vendor one week before Christmas with UPS next day shipping, but they shipped it USPS and it was going to arrive one week after Christmas. I contacted Robotshop and they were able to overnight me the same product to save the day! Their support team responded very quickly to my questions, and made sure things went smooth along the way. I'm now purchasing all of my hobby electronics through them. It's great to find a company with this level of support!
Keep getting email
Kept getting email for pmt. Resolved thank you for your help!!!
Reply from RobotShop2022-12-30
Hello Mike, I'm sorry to hear that you're having issues with one of your orders. Please note that we have just migrated via a new platform and I'm confident that we can rectify this situation for you, however you we will need for to reach out to our support center at [email protected] or call us at our toll free number 1866-627-3178 and ask to speak to our customer service supervisor and it will be our pleasure to assist you. Wishing you a Happy New year in the meantime. The Robotshop team!
excellent help from Johanna
excellent help from Johanna! thank you.
I have been experiencing technical…
I have been experiencing technical difficulties with my Litter Robot 3. And the People at the Robot shop have gone above and beyond in helping me, Excellent Service all around.
Robot dilemma…
As much a I dislike returning purchases, sometimes it’s necessary. When I ordered the litter robot, I had no idea it was so large. I’ve no place to put it, so I initiated that process, which turned out to be a little challenging. Nathy in your CS Dept was helpful, understanding and a wonderful representative for your business. I wish you every success.
Cheaper than I could find in other…
Cheaper than I could find in other places. Had an issue with litter box not working and they promptly sent me out a new weight sensor. Installed and works great. Amazing customer service.
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