Got a faulty machine - no solution
I've been in contact with customer service for nearly a month now regarding my purchase of a Robot 3 litter box. Unfortunately, from the very first day, it hasn't functioned properly. Despite diligently following all of their instructions, including submitting multiple videos, disassembling the unit, and providing numerous photos, the issue remains unresolved. At this juncture, I feel utterly frustrated and disappointed. It's disheartening to have entrusted them to find a solution, only to feel like my time has been wasted. It's evident that the machine is faulty. I urge you to acknowledge this and promptly provide a replacement. Answer to RobotShop: I send you an email yesterday. Check request number (T965603).