Avoid Banking with 5/3 if Possible
Without providing any actual reason, this bank froze my HELOC, locking up all the money that I had placed in it to temporarily lower my balance until I needed the funds. When attempting to get a straight answer and find ways to correct the issue, it was impossible to reach anyone with the power to make a decision. Instead of providing detail about any concerns and working with me to correct them, they just conducted an anonymous "review" and refused to lift the freeze. Very poor interest level in maintaining good customer relations, but accurate name. A fifth of a third is about 7%, and that appears to be the level of help they were able to provide me. Local branch personnel were very nice and tried, but were unable to help. IMHO, the bank has grown too large at the corporate level and haslost concern for individual customers.