Disappointing experience.
I ordered a pair of Vassen Dolly Plus Red contacts about a month ago using a coupon code. 11 days later, I got an email informing me that my order had been canceled and refunded. I had no idea why, I'd figured my order had been at least processed and shipped within the span of 11 days. I emailed customer service immediately afterwards and got a response asking for my order number 6 days later. Haven't heard back from them yet. I'm usually very understanding because I've worked in retail before and I know not everything goes as planned beyond a person's control and I'm glad they refunded me, but it's been nearly a month since I ordered my contacts and I haven't gotten an apology or any sort of explanation as to why my order was canceled.