a big fat zero for this company
Wish I could give a big fat zero for this company I received the item described as a lawm mower made in Germany but was a strimmer from China I charged it worked for a total of 10 mins then totally nothing I recharged the batter still nothing contacted wrote them on about 4 different email adresses then finally got a result an email back from the company who at first said 10%discount and I could give the item to friends/family who would want a broken battery operated lawn mower (strimmer) i know i don't. Latest email which is a total of 20 emails going back and for this 75%and keep the piece of plastic that is totally useless. I told them no and will keep saying no till I get a full refund plus if they want the item returned they pay for the postage. I have never ever received such terrible customer service in my life what a way to treat an OAP, the end of the last email says the following. We always believe that satisfying you is the best solution. No matter what choice you make, we will fully cooperate! (Yes they put the exclamation in the email) I wish you a happy life Rosie. I will leave it up to you but I wish in my heart of hearts that I had neverseen that advert and will never ever buy from them again