Hummingbird vase ordered 11/4/25 & received 2/24/26
I ordered flowers from Teleflora on 11/4/2025 specifically because their website featured a BEAUTIFUL VASE with hummingbirds. The flowers that were delivered were beautiful. Unfortunately, they were delivered in a cheap, clear vase. NOT WHAT I ORDERED. I called Teleflora to request that the correct vase be delivered to my friend as I had perused websites for more than two hours looking for a hummingbird vase. I was told that their vases are made & warehoused outside of the country & that none were currently available here in the U.S. I was told that it would take 4 weeks to get here. When it didn't arrive, I called again & was told 6-8 weeks. By this time I was extremely agitated. I found several forums where other consumers had complained about Teleflora. One in particular on Facebook, called Teleflora Complaints had a plethora of info about the company. I communicated directly with florists who had terrible experiences dealing with Teleflora. Several of them related that Teleflora does not ensure that they are provided with the vases featured on the Teleflora website & that Teleflora tells them to simply substitute a vase or flowers WITHOUT CONTACTING THE CONSUMER. An individual on this site who teaches for Teleflora defended Teleflora by stating that Teleflora is only a technology company which offers services & is not responsible for what the florist delivers. My response is that Teleflora damned sure accepted MY MONEY, THAT MAKES THEM RESPONSIBLE! Some of the florists stated that the tips that Teleflora receives do not go to the florist as sadly, Teleflora retains those tips. After posting my review on Trustpilot, my friend received received her hummingbird vase on 2/24/26. Had I not continued to makes calls to Teleflora & leave this review, I doubt that she would have ever received her vase. Most people would have given up. Teleflora continues to advertise this vase as well as others on their website. Many of the florists consider this to be a Bait & Switch scheme as many of those vases are not available to them as they are in a warehouse outside of the U.S. & have to be ordered months in advance. The fact that I was referred to Teleflora by the great organization known as AARP, is the truly sad part.