Very good customer service, still not a good experience. [#227770]
I ordered my very first pair of circle lenses in the beginning of November, mostly because of the offer of free shipping worldwide due to Halloween. Since shipping is always a bit pricy, I'm always happy to not pay it, so it was the perfect opportunity. I ordered Geo Nudy Pink lenses and I am also very happy with the lenses I recieved. They are great quality and look amazing. Unfortunately my order had been forgotten for almost a month. Since the site itself said that shipping can take 14-25 days I wasn't too worried, but after the 25 days passed I finally wrote an email asking what happened. The customer service was great, I was told that they were very sorry and that I would recieve my lenses with express mail (for free!) because of this, so they finally arrived very quickly, which I was very happy about. Unfortunately, the free Lens case that's supposed to come with each pair of lenses and the free gift I was supposed to get due to entering a code (Irodohieru, if anyone was wondering) did not come with the package. I then sent a mail to them asking if I could still get these items. Obviously I was told that that's not possible (which only makes sense, since these were free gifts and shipping is after all expensive for them as well). I was told, though, that I would get the free lens case with my next order. Even though the customer service was amazing and the lenses are great, I am wondering what even went wrong that I just didn't get everything in one go after I ordered. Also, a pair of circle lenses without lens case is pretty useless, and god knows when I'll order again. Due to this experience I likely won't order at PinkyParadise again. Still I got to say that I am sure that mistakes like that don't usually happen, and I've read a lot of very positive reviews as well, so don't be too discouraged to buy there~ :)