Denmark
I had a problem with a power socket that was broken and I got the most amazing support! Vicky Wang at Support took me through trying to mend it myself (with the offer to send it off to Germany/France as well!). When I could not mend it supervised by their engineer, they chose to send me a new unit free of charge. VERY friendly, competent and willing support indeed!
I have not yet received my Miramate kit, so am awaiting excitedly. However, I can definitely say that I have had a very experience with my dealings with the company. Lisa Zhang has been one of two supporters that I have been in touch with and they have both been quick to respond to my questions, the tone is kind and welcoming and I can only say that I am looking forward to continuing the communication with them once I start working with the Miramate Mini and Maxi.