TRTrip.com★★★★★
When AI Makes a Simple Question Complicated
It was surprisingly difficult to get an answer to a simple question: can I add an extra bed?
The automated support kept me in a loop without a clear answer or an easy path to human support. In the age of AI, automation should reduce customer effort, not add to it.
There’s a real opportunity here to use AI to solve simple issues quickly and hand over to a person when it can’t.
2026-09-12Verified
QOQoo10★★★★★
Agreed with the rest here
Agreed with the rest here, I would give 0 star if possible, the entire platform is so painful to navigate, the seller does not care about their customers, the supports are not instant and only be able to solve your issue after 3-7 days every time you contacted them, took me 1 month to get my refund process. Best part? I had to contact them again to find out the refund can be done only via the web, not mobile.
Be warned!
2021-01-14
