Brilliant customer service received…
Brilliant customer service received from an excellent customer service representative (Jenny). I made a duplicate hotel reservation in error - which was non refundable. But after speaking to Agoda the agent contacted the hotel and asked them to cancel one of the reservations and refund me. The hotel agreed and this was all done in an hour! I was so impressed with the care and support I received, and genuinely recommend Agoda as a brilliant travel company who offer excellent prices for hotels. Thank you Jenny once again.