Absolutely appalling service
Absolutely appalling service. I ordered Bondiboost shampoo & conditioner through Boots, but only the shampoo arrived. Boots customer service were useless and told me to go into a store. While the store staff were helpful and ordered a replacement conditioner, it has still not been received. Bondiboost can only be contacted by email, and after two weeks of back-and-forth, they are now claiming they “can’t find” my second order — despite me having order numbers and an email confirming it had been dispatched. They’ve also completely ignored the fact that they failed to send the conditioner in the original order. This has been a complete waste of time and incredibly frustrating. Shocking communication, poor organisation, and zero accountability. I’m very surprised Boots continues to use this company, as it seriously damages their reputation.