My Redmi note 9 pro was sent for the…
My Redmi note 9 pro was sent for the 3rd time for repair in last 6 months. I was promised a replacement in 10 days it's been well over a month nothing, no email, no sms update nothing. I've called 30 times and the staff are as useless as they come. The management never come on the phone and get literally no top level support. Now I filled for refund, it was authorised and I was told it will come by 17th August nothing yet in my PayPal, they make false promises you get nothing, now they got my phone and my money. Worst experience ever so do not look for warranty service with this company they do not help at all. Never again. If I could give less then 1 star I would. Also they state they have refunded me back on 6th August still im seeing 0s in my paypal account today is 22nd August all lies even if they say 5 to 7 days Paypal is instant not like a bank they have not even actioned the refund yet just only writing emails and making false claims. Do not deal with company there customer service is non existent. Update 28th August: After a month and half battle with this company they finally refunded me back as they were in the wrong so I am changing my review from a 1 to 3. Extremely difficult time and stressful time I had calling and emailing.