I ordered a dress
Finally received an email 27 Dec confirming my refund had already been processed. It was backdated to 26 Oct. We got there in the end. Thankyou. - I ordered a dress 26 Oct. Good delivery experience and lovely quality dress. But it did not fit. You have to email to request a return/ refund. Many emails later they had not resolved this. First they invited me to choose something else then offered a discounted replacement item then a discounted refund if I keep the item...I think it's just down to communication delay.