Part 2, 3, 4, 5, 6 & 7 - Missing Logs and Fragile Systems
As promised I plan to be the missing link in the Multcloud publicity machine to let you know exactly what this software can and can’t do before you make the mistake of paying these people your hard-earned money. Latest issues are that the software won’t transfer files with certain characters in the file name. Admittedly if you use emojis in your file names you are a divot but it should be stated that this is the case, as that way you could easily change the names before attempting the transfer instead of bug-testing their software for them. I’ve been through more or less one file at a time and been below 1gb the software coughs blood at times. It seems to hate folders with many files, but also folders with one large file. IE this is basically not much use for media of any kind. Word files you might be ok. Although the logs are confusing and you have to really drill down hard into the systems failings to see what’s going wrong and there’s not always a pattern. Seems to prefer it if you keep the window open while doing the transfer but won’t show you what it’s transferring which would help the users to but-fix a bit at their end. Files which showed previously as successfully transferred now show again as not complete relative to the original. This is on Apple iCloud transferring to Dropbox. I’m now going to attempt GDrive as the target from Dropbox as iCloud is also terrible. That’s why I’m trying to move out of it, it’s just that the software I’ve spent money on to do the job won’t do it! More soon! Part 3 Google Drive and Dropbox: Same crap different platform. It managed to transfer 4% of the files I alloted to it for transfer from Dropbox to google drive before it sputtered to a halt. I want someone from Multcloud to sit there and monitor it and reset it every time it craps out. I’ve paid for an automated service but it needs constant attention. Some files are duplicated over ten times meanwhile for no reason. Why are they selling this product as an automated solution when it’s not capable of transferring less than 1% of the capacity of any of these cloud services without grinding to a halt. Why should I sit there and constantly watch it recache the files knowing it will barely manage any of them. More to follow. This is where to come for info about the reality of Multcloud. This is where to get the truth. Part 4 Multiple files. I pay to have ten files transferring at once. Why can it only manage one? A lie plain and simple. Part 5 Slowness Currently in 112 minutes it’s managed to transfer a total of 1.1gb of data. The rate is roughly 37kbps but it seems to fluctuate. This transfer of a volume in order to back it up could take weeks at this rate. I’m looking at roughly 3000 hours. That’s for less than a quarter of my Dropbox capacity. Fraudulent product. Let’s put this company to sleep. 6. Support Non-existent. Have emailed three times and no response. It’s the weekend granted but the first email was Friday. They should have been in touch by now if they want to back up the claims they make on their site about their capabilities. If they’re not available at weekends then making transfers at weekends is not sensible. That should be advertised. Part 7 Sunday morning, no reply to my emails from support, it’s the weekend so not expecting much but an acknowledgment things are not quite right would be good. 15 hours into the latest attempt to transfer from Dropbox into Gdrive. Roughly 45GB processed so 10% of the total load which is 450gb or so. But oddly the transfer is showing as 19% complete. There could be legit reasons for this and the transfer is miraculously still proceeding so I won’t tempt fate by saying their progress meter is in fact just a rough guesstimate of what’s actually going on but it’s showing twice as much completion as has actually been completed which is weird. More soon! Stay locked to this review as it’s the best source of information for what’s it’s really like to deal with Multcloud. If I hear from support today that would be a plus. Even if it’s just to say “sorry we falsified our product description and hid warnings and disclaimers about our service deep within our site.”