Absolutely disgusting customer service
Absolutely disgusting customer service, simply needed a jiffy bag to send my phone to their repair centre. They put the wrong address, went to that address to see if possibly i could pick it up, turns out its a closed down shop with no letter box. This was on 29th March where i made the warranty claim as the power button was getting so hot. So waited and waiting, nothing arrived after address was changed on 29th. Called on 6th April to explain the situation, they cut the phone, called again, that person was rude beyond words, tried live chat they talk a load of rubbish saying we need to check this with the service centre just to get a jiffy bag sent WHAT IN THE WORLD!. Now have gone through with complaints procedure and they are asking for all the information again such as proof of purchase, purchase channel, IMEI number, the issue of the device, pictures of phone back and front and an explanation of what the problem is what in GODS OWN are they talking about. Took them over 4 days to respond to my complaint. Worst customer service by far, been a loyal Huawei customer for years, decided to try the xiaomi, crap OS, crap customer service, crap phone, will be back with Huawei when im able to upgrade. EDIT: They haven't sent any request for further information, they are liars!