Disappointing Product & Terrible Customer Service
I had high hopes for this GPS tracking device, but it turned out to be completely useless for our needs. The “find your phone” feature only works if you’re very close to the phone—defeating the purpose. The GPS tracking is equally disappointing, as it only records the location when you manually activate the Tile. We attached it to our son’s backpack, expecting to track his movement, but it didn’t work unless he activated it himself—making it pointless. To make matters worse, customer service has been awful. I returned the product over two months ago and still haven’t received my refund. I originally paid with a card, but they insisted I provide a PayPal account for the refund. That was nearly a month ago, and I’m still waiting for my money. Avoid this product—it’s unreliable, and the company doesn’t seem to care about its customers.