Tile (thetileapp.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-05.
I have the Tile Life 360 & with a new 3 volt Energizer CR 2032 it can barely find my iPhone 17 phone at 5 feet. Anymore I use my wife's iPhone 17 to locate my iPhone. I have better luck finding my keys with Apple air tags. Tile charges $25 apiece for these worthless items. And yes my Bluetooth is connected to Tile. Sometimes. It is terrible for staying Bluetooth connected.
If you're reading this review before buying a Tile, my advice is simple: don't. There are better alternatives on the market. The biggest issue is reliability. Since the day I bought it, it has never worked consistently, and it's only become worse over time. Occasionally it works perfectly, but far too often it doesn't ring when I try to locate my keys or wallet. Other times it will chirp for one or two seconds and then stop. Frustratingly, it always seems to fail when I need it most. My second disappointment was the customer service. After reporting these issues, I was offered a 20% discount on another purchase. Considering this is already an expensive product that hasn't worked properly, I found that offer completely inadequate. Overall, the product has been unreliable, the customer service was disappointing, and I can't recommend Tile to anyone. Save yourself the frustration and look at one of the competing products instead.
So unfortunate that Tile is acquired by Life360. Cannot active my Tile Mate. Doesn’t work. And support was useless and just wasted hours on this. I can see from all the other reviews that Life360 basically ruined Tile. Sad sad sad.
Why oh why have tile made people use the poor life 360. Tried to speak to a person. Impossible. Won't be purchasing any of their rubbish
Have been using tile tracker for about 5 years now. Today I'm officially giving it up and switching to samsung tracker. Tile sucks so bad. About 2 out of 3 times when I need to find a device it only gives an option of "notify when found" Find option not enabled. According to them it's because it's out of range. However the last known location was like 10 mins ago and it says it's jn the house somewhere. Most if the time have to wait 5-10 mins until its "findable" again but by that time you're already running late. Many times I just forget it and borrow a family member car and worry about it later when I get home. Trust me. It totally sucks and not sure how they can remain in business with this POS product and charge what they charge. Use apple airbag or Samsung airbag if you use galaxy phones. If these options don't work for you then yes, you don't have many choices but expect POS performance from tile or life360. Honest Reviee
After several years of placing my healthcare safety in the hands of Amazon's TILE technology, I am now trashing 9 Tiles as totally unreliable and dangerously UNSAFE. DO NOT BUY THESE PRODUCTS TO PROTECT ACCESS TO MEDICAL NECESSITIES. THAT IS DANGEROUS!!! My experience is that I'll get a "notify when found" message around 3 in 5 times when attempting to find my Insulin Wallet or essential Heart Medications. TOTALLY UNACCEPTABLE. I'm now switching to the Samsung Galaxy SmartTag2, which I understand is totally reliable, unlike the Amazon Tile which should have been withdrawn as dangerously unfit for purpose 🤬
Since change to app 360 it is rubbish and doesnt work. I had older device on previous apl and it was great
Worst tracker ever. Will only track it if you’re sitting next to it.
I’m extremely disappointed with both the product and the company’s response. We purchased a Tile Slim (wallet tracker) at the beginning of December as a Christmas gift, so it was not unboxed or used until December 25. We began using it in January and quickly realized that it never worked at all. The wallet Tile never updated, could not be located, and was essentially unusable from day one. After attempting to troubleshoot and use the product for several weeks, I contacted customer support on January 30 — roughly 30 days from first use, not purchase. Initially, the company was not willing to offer any resolution at all and repeatedly cited their return window based on the purchase date. Only after escalating the issue was a warranty replacement offered. However, a replacement of the same product is not a meaningful solution when this appears to be a widely documented, systemic issue. A simple search shows thousands of similar complaints reporting that the wallet Tile does not work. Despite clearly explaining that the product was defective from first use and that a replacement would not resolve the issue, the company refused to provide a refund. This was not a late return or buyer’s remorse, it was a defective product paired with an unwillingness to stand behind it. I would strongly caution anyone considering the wallet Tile to read reviews carefully and be aware that if it doesn’t work (which seems common), you may be stuck with it.
Perfect device for finding which jacket pocket you've left your keys in. Just make sure your wearing the jacket, or your tile will be out of range! UTTERLY USELESS PRODUCT!
Shocking -please don't bother. complete waste of money
Honestly don't even think about buying a Tile, had them for years, latest model hardware fault less than a year after activation. They are hopeless and unhelpful. They don't want to replace, and keep incorrectly stating that it's a 5 year old device and no longer made. This is false, it's still sold on Amazon, the model is a Tile Pro 2022, was it sent via a time machine as the device wasn't out 5 years ago
Horrifically managed company that has taken a great idea and turned it into a nightmare. While my location is generally accurate The upselling to premium protect is so aggressive that I am so far unable to change the battery in my device. No matter what I do it won't give me an advice option and it won't let me confirm my "regular" Premium subscription through the app either. The only way I can do anything is if I try premium protect for free " " which is a tripling of costs over the current subscription I have. This is ridiculous. Can someone take this great idea and actually make it work? It is not rocket science.
Always works for me. Love the Tile! What a life saver!!
lousy customer service bad design can't change battery on some models they call this planned obsolescence will not purchase again!
Super rubbish company never don't buy When it's come fault the customer service is super poorly 1 of my tile disappear and he can't see how 3 weeks escalate i offer them to give me new 1 , ignore
My son, who had a tile on him, wandered away from school and I panicked and upgraded to the premium because it wasn't working on the basic account. It didn't work on the premium one either. It wasn't until 10 minutes after I had found him that the app recognized that I had found the tile. I didn't get a notification of renewal or anything. The app destroys the battery life on my Pixel 7 Pro and reduces my battery life from 28 hours to 13.5 hours. Just from running it in the background. DO NOT SIGN UP FOR THIS.
I ordered one four pack of tile pros.... The total of the order said $110... Few days later I check my account and I get charged for $220.. They ended up sending me two four packs of tile pros .. So I contact them to send back half the order... They refuse to refund half the order... They want me to resend it all back so they can refund me so I can place the order again... And risk them overcharging me again
Customer service is useless. I sent a premium account SMS and still they have ignored it. I am so so angry, I needed help and it's either a BOT or send a SMS which isn't answered.
**Zero Star Review** I purchased a Tile for my keys a few years ago and was satisfied, so I decided to buy a card for my daughter to keep in her bag. I paid nearly $60 for it, expecting it to help her locate her belongings. Unfortunately, she either misplaced the card or it was stolen, and when I tried to file a claim, they refused to honor it. To make matters worse, the card doesn’t provide real-time tracking, making it virtually useless. I’m extremely disappointed with this product and the customer service. Save your money!
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