Tile Club

Awesome Selection of Tile

Fun picking out possible tiles for a project, and received them quickly. Your tile is beautiful. Thank you so much!

Great customer service & tile options

Really love their selection of tiles and it was easy to order samples on the website. I'm redoing my kitchen so I needed a bunch of different samples asap. Customer service was super helpful and knowledgeable and they shipped my order quickly. Really appreciate their patience since I haven't ordered tiles online before and had lots of questions! Great experience, I'll be ordering again.

It was easy to order and shipped fast

It was easy to order and shipped fast. Gorgeous tiles and I can’t wait to install them for my bathroom backsplash

Buyer beware

I purchased this tile because the description says it’s “metallic copper” in color. The images on the website also exhibit both metallic and copper characteristics. When my $650, (including tax and shipping), tile arrived, it exhibited neither of those colors. Our $650 tiles had some light brown splotches and some dark brown splotches. Certainly nothing that looked like copper and absolutely nothing looked metallic. I contacted the Tile Club customer service and made them aware of this issue. I received no response. Several days later, I contacted them again. This time I did get a response from a customer service rep, (believe me when I say this individual is customer service in name only). The CS rep works for the Tile Club in the Customer Support department. Never has there been a greater misnomer since government intelligence was coined. The CS rep's response was both condescending and arrogant. The CS rep explained to stupid me that the tile was made of porcelain, and I shouldn’t have expected to receive actual copper or any other metallic material. Just porcelain. According to the CS rep, those descriptive words are only to provide the customer with an idea of “the look and color” of the tile. To confirm the CS rep's opinion of my low IQ, I was thoroughly confused, because that’s exactly what I was trying to communicate to the Lack-of-Customer-Support department. So for you potential buyers out there who are thinking about buying from the Tile Club, keep in mind the look and color are apparently just Tile Club guidelines and all you can really count on receiving is porcelain. The CS rep offered no options to resolve the issue and closed with a curt reminder that it’s my fault because I didn’t order a sample. I did respond to the CS rep’s email and I’m sure you’ll be surprised that I received no response. My only choice will be to return the tile which will entail buying a pallet, buying or borrowing some banding equipment, contracting with a carrier that can transport a pallet, and sending it back, (15% restocking fee + return shipping costs). And if anything gets broken along the way, it’s charged to me. Do yourself a favor and buy your tile from the local big-box store or the local flooring shop. I thought I was spending premium money to get premium products and premium support. I received neither, and now I have $650 worth of “porcelain” tile, (thanks CS rep), that will now collect dust in the basement.

very bad tile shipment

interior decorator suggested tile from here, and the tile i received was nothing like the photos or the sample i ordered, it is horrible and ugly and the glaze is cracked in multiple places, its very bad, and this company deemed it "natural variation" and i have to pay to return it. buyer beware, this is not a good place to get tile from. it may have been a reputable site at one time that decorators use, but i dont believe they have a good team behind the wheel anymore. very, very bad tile coming out of this place.

Tile color and design is as advertised…

Tile color and design is as advertised but it scratches easily so we have marks all over it 🙁

Quick shop easy payment quick shipment

Customer service was exceptional and…

Customer service was exceptional and the tiles are magnificent!

Best tile vendor!

Tile club was my favorite vendor during our whole bathroom remodel! Not only was the tile beautiful, but it was the best customer service. I received for this project in six months. I ordered my tile online. It consisted of two pieces, stars and X. When I ordered it, I accidentally ordered all of the stars and no X. The system immediately flagged and sent me a prompt asking me if I meant to do that I called and spoke with the nicest woman. I wish I remembered her name when she was talking to me. She mentioned that the tiles say they’re black, but they’re really a dark gray and she suggested that I get a sample so I had her send me a sample and in the meantime, she held my order so that I could look at the sample and make sure I loved it. I talked to her four times. She was always pleasant, kind and willing to go out of her way to help me solve my problem even a problem I didn’t know I had. I got the sample and me and my designer loved it. The tile is gorgeous. I have already referred tile club to friends!

I just love the tiles

I just love the tiles, the shower came out beautiful and the floor tiles. It tied in so well with my subway tiles that are 60 yrs old the work was just completed. Being 84 I never checked tiles only one was cracked. My niece ordered extra so it all worked out. That was the only damaged piece. I've gotten so many compliments wanting to know the name of tiles where I got them, including the installer.he was impressed with quality.

I hate these guua because they selling…

I hate these guua because they selling sample

The tile is beautiful, but the packaging

The tile is beautiful. The packaging of the product leaves a lot to be desired. Be prepared to clean up packing peanuts - so. many. packing peanuts. They don't dissolve in water. It's a mess and a waste. Tile Club can do better. Also, be prepared to have to take glue off every single tile.

Free fast shipping

Lots of variety. Quality tile. LOVE that it’s woman owned! Customer service is super helpful! Would recommend for ALL your tile needs!

I purchased tile for my kitchen backspash…

I purchased tile for my kitchen backsplash. The tile was beautiful and arrived quickly. Upon delivery, there were 4 damaged tiles. I contacted customer service and these 4 tiles were quickly sent to me. I ended up needing 5 additional tiles to complete my project. I once again contacted customer service and they promptly agreed to send me the 5 tiles with free shipping. They did not make me purchase an entire case. I appreciate that very much. I highly recommend Tile Club.

Beautiful tile

The tile is beautiful and great quality. Customer service was awesome. Will definitely buy from here again

I love the large selection!

I love the large selection and the ability to purchase a full size sample.

Love this tile

Love this tile! It’s the perfect accent to update my fireplace surround which was previously the traditional red brick.

Tiles look beautiful and were delivered…

Tiles look beautiful and were delivered well protected

Gorgeous tile

Gorgeous tile, great customer service, timely delivery and nothing damaged! What more could I ask for? This is my second large project and I wouldn’t order from any other company. This is my go to tile source-thank you for a quality product!

Went into the store twice and no one…

Went into the store twice and no one seemed to want to help me or make an appt for another time