Tile Club (www.tileclub.com) has a 4.3 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 50% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
The tile samples and the final order were delivered promptly and in perfect condition. Everything was carefully packed. The quality of the product is superior. I look forward to getting my backsplash installed so I can enjoy seeing the tiles in my kitchen!
High quality products. I was 100% pleased with the customer service and the products.
I usually wait for my tile guy to unbox tiles, when he's ready to do tile job. To unbox a lot of tile to check for damage, is unreasonable. I reported two tiles came in damaged and sent pictures, but was told I was outside the window to report damage. (It may have been past 30 days, but not a lot. They're splitting hairs) At $272 per tile, I was more than a little disappointed. I will not be doing business with Tile Club again, if they do not resolve. If they do resolve, I will be more than happy to edit this review to great customer service.
Hi Daryl, We'd be happy to look into you. Can you please clarify when the damage was reported? Our shipping policy is to cover damages reported within 72 hours of delivery - this is the window that the shipping companies set, not our business. If you can please provide our team with some more information about the timeframe, we'd be happy to look into this further.
Best selection!! Arrived on time and not 1 broken one!! Would recommend tile club Will buyvagain
All of my tile was as beautiful as the pictures online. It arrived quickly and in great condition. I will use you again for future projects.
The tile was beautiful and exactly what I ordered. I am very pleased.
Sample arrived timely and is just as pictured on the website.
Never received my package. I will not be ordering from company again.
Hello Celine, we understand your frustration that the backordered tile has not been delivered yet and apologize that you received the review request before it has shipped. The tile is still on track to come in early November and your sample will ship as soon as it is available.
Just what I wanted
Could not be more pleased with the beauty and quality of the tile we chose. Turned out even more incredible than we had hoped. Ordering and shipping was a breeze.
Great customer service, very responsive, understanding, and helpful. Five stars all around
I love the tiles and they got here really quick
I order Luna Red subway and they are beautiful. There is some color variation but that is to be expected. My order arrive fairly quickly and in perfect condition. I'm very pleased.
I was searching for a tile with texture and a certain color. The only place I found it was Tile Club. The sample arrived quickly. Our order was delivered on time but every tile (24 x 48) was crushed due to the delivery process. Tile Club immediately sent out a second order which was in perfect condition. The tile is now on my bathroom wall and looks amazing - exactly as I had envisioned.
Just beautiful materials and the packing is superb. I feel like I bought art work. If we do the kitchen or another bath room we will be coming back to the Tile Club.
I was shipped a broken tile and when they sent me the replacement tile, it wasn’t the complete pattern, just a partial replacement tile. Disappointing considering how paid over $50 per tile.
Tile ordered was expensive but beautiful. The tile was delivered in secure packaging to avoid breakage. Good communication and delivery updates, and contact telephone rep was a real human and able to assist with change to order on the spot. Excellent product and excellent customer service.
Order shipped quickly and was in good condition. Products were true to how they appeared on the website and the quality is great. We are pleased with our experience.
Nice tiles. Terrible delivery and policies that treat customers like cheats. I ordered $14K of tiles. Approximately 2,000 lb. Delivery is CURBSIDE ONLY and by a third party which I now see has terrible customer reviews on Yelp and Google. Tile club left the tiles in the road blocking our drive. Forcing us to carry the tiles into the garage one box at a time. Some of the boxes were open under the shrink wrap which meant they were spilling out on the road. I ordered tiles from several other companies, none of which had an issue delivering the tiles to our garage with their palette jacks. I called the company to complain and was told I'd get a callback. Nothing yet. Check the policies. They are unreasonable. You have only 72 hours to report broken tiles. Other companies give you 30-90 days. Do I want to spend my time opening ~60 boxes of tiles to check them and then closing them back up so they can be stored out of the way until install. No. No I don't. I ordered samples three times, twice there were missing samples I was charged for. Why don't they refund you if they can't provide the sample rather than making you call them to resolve the situation?
The server is constantly off line during tournament play. More of the ads are over a minute.
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