Terrible customer service but it works
Terrible customer service but the TILE works! Amazing!
About Tile
Data updated- Website
- thetileapp.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 17 reviews
- Replies to negative
- 0% (0/91)
Do you own Tile? Claim this profile for free and start replying to reviews.
Is Tile legit?
Tile (thetileapp.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-05.
What people say
Useless--It was n`t advertised as…
Useless--It was n`t advertised as sealed battery so that once the battery has died you need to buy another-- MAIN COMPLAINT is that the volume is so low that once it`s been put in a wallet/purse you cavn`t hear a thing! Location on map is only "nearby". This is about as much use as tits on a bull!
Bad product
Bad product. And if you want to send it back you have to pay for that delivery yourself
Don't buy Tile tracker !
Waste of money thought I could track my motorbike if it got pinched or luggage if it got lost push bike if it got pinched etc it works upto 400 metres away WOW big deal don't bother with these Tiles.Make sure you purchase one with gps installed Tile don't make this very clear when selling .
Utter rubbish!
Ask the tile app to find my keys and the result is 2 hours ago. A total waste of time, money and effort. Shame I have to award 1 star.
Positive Experience for Years!
I've been using Tiles for many many years, and while it's not perfect, it works extremely well and my experience with the company has been very positive. Tonight one of my tiles started buzzing and then died. I bought this in June, 2022, over two years ago. I have the premium plan which cost about $3 a month, and upon contacting customer service, they noted that it was still within the 3-year warranty, and immediately took all the information to ship me a new one. Free of charge. The customer service representative was very competent and very helpful. For those concerned about the tiles that don't have replaceable batteries, the company has regularly, on an annual basis, sent me a new battery at the time that it is scheduled to expire. I don't have to ask for it, it just comes in the mail. Again, pretty impressive. I don't know why the reviews for this are so poor, but I had to explain my experience for anyone who is willing to give them a try.
Extremely Disappointing Insurance Coverage – Feels Like a Scam
I have multiple Tile products, including one in my wallet, and have been paying for their insurance coverage for peace of mind. Unfortunately, when I tried to file a claim, I was met with an unreasonable requirement to provide a photo of the Tile. This particular Tile stays inside my wallet, so taking a photo that actually shows it is impossible. What makes it worse is that every time I checked the insurance status, it showed the Tile was active and registered, meaning I had followed all necessary steps. Despite this, my claim was denied. The entire process feels like a scam, with the company finding technicalities buried in fine print to avoid honoring valid claims. After some research, I discovered I’m not alone—many others have experienced similar frustrations. I trusted Tile for security, but their insurance coverage has proven to be completely unreliable. Be cautious if you’re expecting them to stand behind their product, because they clearly don’t. This has been a waste of time and money.
We were definitely sceptical..
We were definitely sceptical I only got the tile because i received it for free with the app upgrade, didn’t think much of it and didn’t understand how it worked but left it on my car keys as a keychain. It turns out this was the best £9.99 ever spent, our house was broken into the next morning and all our cars stolen with our keys. The police couldn’t offer much help so we went to search ourself when i remember i left the tile on my keys the night before, I requested the last location on the app but nothing happened about an hour later i got a notification that my tile was found. We drove to the location and found all the cars in one spot and we stole our cars back even the police was shocked. Now i own about 10 tiles and have put them in everything don’t be fooled this thing works.
It’s terrible
It’s terrible, it doesn’t ever work. My bag was stolen in Soho, London and my tile wouldn’t update the whole time that it was missing. Luckily I retrieved it but not with the help of tile, which decided to update 15 minutes after it had been found. Absolute rubbish, not worth any money at all.
Just don't
I didn't realise that the tiles I purchased didn't have user replaceable batteries. They all died a little while after turning on. Now they are junk unless I do some careful surgery. To add insult to injury they subscribed me to their subscription service and ripped me off for more money. Terrible Shocking. Avoid.
Tile Dynasty app
I have enjoyed playing Tile Dynasty app, however the recent introduction of a constant revolving betting ad at the top of the screen is so distracting and annoying that I can no longer tolerate playing. Such a shame.
Warning unusable unless you upgrade
Warning, after using this product for a while (3+ years) to my shock and horror my tile instantly works once I upgraded to the premium package. Just get an air tag and pay for insurance. It’s cheaper.
I guess if you find a lost tile…
I guess if you find a lost tile In.the.wild I'm betting it didn't do it's job
Lost for over 24 hours
Got it as a tag to keep an eye on things. It hasn’t updated for 24 hours. They say other tile users can help find your things if they’re nearby. Clearly wrong ! Waste of money. Won’t be using it again if I ever find it again. Pointless.
Tile is fantastic
Tile is fantastic, yes you have to pay £2.99 or rely on Bluetooth, it's not air tag, but that's ok, it's a small price to pay to wonder, is it worth waiting for my bag or not? As a frequent traveller, it has been a game changer for me, in both free and premium modes.
White square vs black long tiles:
The white tiles were way better than the long black ones. I can’t get them to ring 90% of the time. Buy the battery changeable white.
Absolute load of rubbish
Absolute load of crap! My purse has been missing for 4 days now. My phone keeps saying the tile is nearby but I can hear/see nothing. Don't waste your money! So, so annoyed, this is the reason I bought it and it's absolutely useless.
No respect for environment or customers
Tile is now making Tile Mate trackers which have non-replaceable batteries and they hide this information as much as possible. They even have the nerve to insult their customers' intelligence by claiming this is a "design trade-off" when it's clearly a conscious decision to maximise profits at the expense of generating e-waste. They have no respect for the environment and no respect for their customers, so they don't deserve our money.
After a year or so they only work 1/2…
After a year or so they only work 1/2 the time. Today I. Couldn’t find my wallet. It told me I left it 12 miles from me yesterday at 6:09 pm but I had it at 9:00 pm last night. If I wouldn’t have used it last night I would have been on a goose chase for nothing. Finding my keys it can’t find them 50 % of the time even when you hold it right up to them.
MAKE A PRODUCT THAT WORKS AND STAND…
MAKE A PRODUCT THAT WORKS AND STAND BEHIND IT. I lost access to my email account due to a court battle and now the TILE is a useless key fob. Customer service is terrible and they won't help you AT ALL. DON'T BUY ONE - YOU WILL DEFINITELY BE SORRY.
Pebblebee
Life360
Rhinokey
Spotminders
Tile Club
Tile
NoLimit Creatives
Pool Supply Unlimited