Positive Experience for Years!
I've been using Tiles for many many years, and while it's not perfect, it works extremely well and my experience with the company has been very positive. Tonight one of my tiles started buzzing and then died. I bought this in June, 2022, over two years ago. I have the premium plan which cost about $3 a month, and upon contacting customer service, they noted that it was still within the 3-year warranty, and immediately took all the information to ship me a new one. Free of charge. The customer service representative was very competent and very helpful. For those concerned about the tiles that don't have replaceable batteries, the company has regularly, on an annual basis, sent me a new battery at the time that it is scheduled to expire. I don't have to ask for it, it just comes in the mail. Again, pretty impressive. I don't know why the reviews for this are so poor, but I had to explain my experience for anyone who is willing to give them a try.