Tile (thetileapp.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-05.
Complete junk. Doesn't locate things unless you're really close to it. Battery constantly low and they're expensive to replace. Asked for refund on my premium subscription and I am being given the runaround , thieves. Beware.
Absolute rubbish, nothing ever works as it should, States battery low when it is not, range is nothing like it claims, disconnects from you phone and have to reinstall, sometimes it takes a long time to fid either my phone or my keys...........wished i had read the reviews before buying !
Customer support were misleading in giving a technically bogus reason not to update app to allow bluetooth scanning with location turned OFF on Android 12 and later devices (Android 12+ allows this). Tile claim they cannot update the app as they must continue to support their app on pre-Android 12 devices. I needed to explain that technically their app could (easily) be updated to first query the Android OS version and then selectively behave differently under different OS versions. i.e. newer features on newer OS versions, legacy features on legacy OS versions. I told them this over a year ago and then repeated the appeal again now (horrible deja vu) However, they either: - had forgotten - do not accept the fact the that upgrade is technically feasible. - were not prepared to do the upgrade (for some internal policy reason) and were feeding me bogus reasons - which I found insulting. This is the 3rd time in around 2 years that I have tried to help them improve their app and explained THEY CAN. Overall I am left repeatedly greatly dissatisfied with the customer support responses and their internal policy not to upgrade/ improve the app.
Total junk. I lost my keys and the app never caught sight of it for a week. By that time, the app was saying low battery. I can't replace it if I don't have it. Anyway, I'll use one of the other Tiles I have but trying to transfer it from one item to another has been a nightmare. Useless customer service (email only!) who don't seem to understand the issue even though I've tried explaining several times. I'll switch to Samsung Tags...never buying another one.
Absolute crap, even when right next to it, app cannot find it. Crap Crap Crap
Poor design. It will ring your phone without activating the tile. Annoying piece of junk@@
It just doesn’t track. Do not buy a tile. I can’t find my wallet and I wish I never bought this product. I am so upset. Stick with apple air tags Tile is a lie
Great idea but trash delivery. Items simply do not work... when I bought them it did not say they only update when near phone, to which they didn't even when near phone. Function like find tile or find phone from tile would be great if it worked however even when the two devices are side by side its unable to find each other... Tiles can be upwards of a day out of date location wise, my two sets of keys phone and tracker in car should all update at the same time however all of which would be hours out of date even when they should be updating while in proximity to phone... When I contacted support about the issue I followed all their steps and ended up concluding the tiles are either faulty or simply do not do what they say. I said I want a refund to which their response was don't open the packet and refuse delivery which is simply ridiculous as I had clearly open them to find they were rubbish. Ended up getting money back eventually through PayPal dispute but a company saying I need to pay for return postage on a faulty device is ridiculous. Do not waste your money or time on these products. Hopefully someone sees this unlike me and does not repeate the hassle i had
Great customer service. This began with my trying to find my keys. The app showed my last connection was 2 weeks prior. This tile is old, almost 4 yrs old. I was ready to give up on using the app to find my keys. I then noticed 2 other tiles were not connected. I played around and the connection would come and go. I contacted customer service. The first young lady was helpful and after some tests from my phone and from there end most of the glitches were solved except one tile. She then processed my order for a replacement tile. After we finished I noticed my 4 yr old tile was connected again. I found my keys. I don't know how much they cost but I'm sure my little Mercedes fob is stupid expensive to replace. A few days later I noticed the second tile that was glitchy was now dead like the other. Contact customer service again. A few tests later and another tile is on its way to me. Obviously these tiles are not perfect, by experience and reading the reviews. I can say that despite their imperfections, they have saved me a huge expense and a few headaches when I did need them to find my keys.
I was sent a defective Tile Pro, then when I requested a refund was told they don't pay for postage; crappy company making a crappy product. Avoid at all costs.
This product is an absolute SCAM! FIRST, It doesn't work as your would imagine, you have to be within a very close range, have Bluetooth connection for it to report it's position at all. I used it in luggage for travel and it told me nothing, because it wasn't connected until I had the bag in my hands for 10 minutes!!! SECOND, it works with a single-use NON-REPLACEABLE battery, that cannot be charged or replaced! Forcing you to buy another tile if you want to keep using the service! I HAVE HAD MINE FOR ONE MONTH AND IT ALREADY REPORTS 15% BATTERY! THIRD, in order to use it you have to pay for a SUBSCRIPTION! The first month is free, but then it's around $30 AUD PER MONTH!! DO NOT BUY, it is utterly worthless, a complete waste of money and bordering on a scam.
I wanted to buy this as a gift. When you buy online from Tile, they automatically make you the registered user and you can't change that. So 40 minutes after I purchased, I joined the Tile chat and said that I wanted to cancel my order. Even though my Apple Card hadn't been billed, I was told that it had been "processed" and I would have to send it back at my expense when received. I explained that I was planning on purchasing through apple and that yes, they could cancel the transaction as it hadn't shipped. Nope. I'll send it back. Don't know if I'll buy one as this doesn't bode well for their customer service
utterly useless garbage. Offensively poor product
Terrible....i bought two to track my luggage and they only work when within about 30 feet of your own phone....the so called Bluetooth network so you can track them must not exist!! These were not cheap...what a waste of money. I don't often leave reviews but DO NOT buy these!!
Complete rubbish, unreliable, they break within a month or two, tile customer service will not replace them, they just try to get you to buy more, get Apple air tags, they are a superior product, that actually works
Useless - turns off Bluetooth on the phone at random. Good idea but look elsewhere for the solution and don't waste your money on these useless devices
Useless, the only time you will need it - it will fail. Changed all the settings on my phone to allow the tile app unrestricted access and also made sure that the app cannot be closed. It will only connect to the tile if I open the app and hold the fob next to it, effectively making the device useless. When I eventually misplace my keys/phone, I know that the tile app won't be connected unless I found both devices without the audio/visual prompts and held the items next to eachother.
Worked perfectly when new, about 2 years ago, but audible signal activation range now down to about 1 metre. No idea how long it has been that way. Have tried replacing the battery (twice), resetting the Tile, deleting and reinstalling the app, turning Bluetooth off and on - all to no avail. Malfunctioning Help pages (on iPhone Safari and Edge on Windows 11 PC), repeatedly obscure the functional parts of the page (Chat / request ticket), repeatedly asking for cookie permissions and preventing entries in the forms. I found no other way of communicating with customer support. Geolocation devices like this have to be reliable and customer support has to be accessible.
Have always found Tile very useful and got one for my son too. Problem is they stop working after a while even if the battery is replaced. Too expensive to replace each time so will look for an alternative. I contact customer services last time it happened but they could not help. Now have two more that have stopped working. Poor.
Pure shi*te and that's putting it nicely. Tile for the keys never worked and the wallet tile is hit or miss. Drove around last seen location thinking I had lost my wallet, turned up in the car door the next day (I drove the car to the next town over to look for the wallet) I bought myself 2 x 4 packs of Samsung Smarttag finders. Will never use these again!
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