Tile (thetileapp.com) has a 1.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 17 of them were added in the last 12 months. Last updated 2026-09-05.
I constantly lose my phone and always have my keys hanging at the front door EVERY SINGLE TIME I GO TO USE THIS ABSOLUTE DUMPSTER FIRE OF A PRODUCT IT NEVER WORKS. I have about broken my hand 20 times looking for my phone in anger because I bought this product specifically for this use and it DOES NOT WORK even when I have my phone just looking for the keys it never connects unless I have my phone and keys within an inch of each other this product DOES NOT WORK. its actually gotten so bad to the point where I need to throw this product out for my own sanity but they are $40 a piece and I can't get my money back because saying the product is absolutely worthless isn't a good enough excuse for them. DO NOT BUY, DO NOT EVEN ATTEMPT TO USE FOR YOUR OWN SANITY.
I left my purse at a gas station an hour from where I was staying. I didn't realize this until the next day when I pressed the tile waiting for the ring that would show where it was in my car. Surprise! The app on my phone showed me an address in a town 90 minutes away. I drove to the address and found an apartment building. I followed the signal from weak, to moderate, to strong to very strong. The first door I knocked on had my purse and returned it with everything in it. A big sigh of relief that I didn't have to replace my driver's id and the rest.
Terrible returns policy do not make a purchase....
Terrible returns policy and customer service.
Did not state a tracked refund was necessary in the returns policy information. Customer service dragging out the refund as long as possible.
Reporting the company to citizens advice
Would rate it 0 stars if I could. First off the tracking is horrible because it only refreshes when another Tile is near it so I basically never refreshes. I had on on my bike, it was brand new and cost me 1600 dollars, I really liked it. My bike got stolen and I checked the tracker but it had died. My tile died a month after getting it. So my bike is gone and I cant get a refund on the Tile because it was outside the 30 day window. Absolutely terrible product and terrible company.
Tiles are good for when you lose something in your own house or car. They are rubbish for losing something anywhere else. They only refresh location when you are near them, but not so logical if I've lost something somewhere else. Perhaps its becuase I'm in the Netherlands, and not so many people are using the app, but this was a waste for us. Going to have to go back to using Apple iTags.
These tiles only update periodically and a lot do not have replaceable batteries so are effectively single use disposable items. Have switched to Samsung Smart Tags (android) - far more chance of updates where ever in the world!! Sorry Tile, you really need to change to survive.
Have a Tile on a medical advice. Somehow the device slipped between the driver seat and console in my truck. Couldn't find the device nighttime. Next day in the daylight activated Tile find it. It did!
l am writing to express my dissatisfaction with a
recent transaction involving the purchase of four
key fobs, valued at £59.96 from your esteemed company, Tile.
Upon completing the requisite payment procedures, I anticipated the timely delivery of the aforementioned items.
However, to my considerable dismay, I received
notification from your firm that my order was summarily cancelled and that a refund was processed, absent from any justification for this abrupt reversal. The lack of communication regarding the reasoning behind this cancellation is disconcerting and falls remarkably below the professional standard I expected based on your company's reputation.
Regrettably, the caliber of customer service t have
experienced in this instance can only be cateaorized as suboptimal, and it falls short of the proficient conduct anticipated from an establishment of your standing.
As a result, I am inclined to refrain from patronizing your services in the future and feel compelled to advise others to exercise caution should they consider engaging with your business.
Mary Lau
Item didn't arrive and tracking number not working. Adviced a new one was sent out but still not received it and speaking to customer service is about as good as speaking to a brick wall.
WORST CUSTOMER SERVICE EVER !!! The Tiles I ordered would not activate. The batteries were presumably dead. I did a "chat" with customer service, and they said to dispose of them and that they would send me a replacement. The replacement never came. I asked for a refund. They said I would need to return the Tiles that they had told me to dispose of (which I obviously could no longer do), AND that I would need to pay for shipping them back! After dozens of back and forth exchanges with Customer Service -- in which the person answering my message had obviously not read anything I had written and repeatedly gave me instructions for returning the Tiles I had disposed of -- they said they would send me a replacement, AGAIN. The replacement did not arrive. They finally refunded my original purchase, and said that if the replacement ever arrived I could keep it. It eventually did arrive, but AGAIN, those Tiles would not activate! Horrendous waste of time, over about 6 weeks. For nothing. PS. This was supposedly "premium service" !!!!
I spend 60 min with customer service trying to cancel my order 5 min after I ordered it, because I needed to change it. They never succeeded so they wanted me to pay to return it, and wait several weeks for a refund after they received it.
They were clearly just trying to drag it out and hoped I would just forget to return. What a waste of life for everyone..
The customer service is really bad.
They can only copy/paste some registered answer
I bought from the Belgian webstore.
I'm not able to login into my account and the reset procedure is not working because I never receive the mail to reset my password.
The mail are not in the spam folder
When you contact them they told you they are using a partner to manage their site and you have to contact this partner. How can they answer that ?
The customer has to contact the partner ?
It's not my business if they are using a subcontractor
They apologise in every email but they are not helping, I will never bought anything from them anymore
Complete garbage and an utter rip off! The “premium” service is a joke, you get nothing for £30 a year and when you find out that it’s trash, they don’t refund your payment!!!
Never waste money on this crap, stick to Apple tag or the Samsung tag which actually do the job and you don’t get ripped of.
Never again will I fall for crap like tile, they are thieving scum!
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