Gift card that was already rendeemed months ago
Gift card that was already rendeemed months ago. I immediately reported the issue and provided all required evidence. After initial back and forth with the intermediary platform, I eventually started communicating directly with Tango to resolve the problem. Tango acknowledged the issue and clearly stated that it would be resolved within five to seven business days. From that point onward, all communication stopped. Despite multiple follow ups and reminders, I never received another response. At the time of writing, I have been trying to resolve this issue for over three months, and the originally stated resolution timeframe has been exceeded multiple times without any update or explanation. What is most concerning is not just the initial problem with the gift card, but the complete lack of follow up once the issue was escalated directly to Tango. For a company that handles digital incentives and gift cards, this level of support and accountability is unacceptable. Based on this experience, I cannot recommend Tango. If something goes wrong, you may be left without support or resolution for months. - Update 10/02/2026, Tango indeed asked me for extra information. I was contacted by BHN customer Service. After providing proof, the same one I shared over and over I received the following respons "Dear Massimo, I hope you are well. Thank you for the information you provided. After carefully reviewing all the information you provided, we confirmed that the cards were not obtained through our websites. I can see that the order was placed through the website mylist.ae" And mylist.ae says (again, I contacted them first) " Kindly note that the issue you are facing is not on our side. To request a refund, you will need to contact the platform from which the gift card was originally purchased, as they are the party responsible for processing refunds." - Update 19/02 10/02/2026 - Helpdesk e-mail said sorry for delayed respons. They asked for the proof, which i sent on the same day. 17/02/2026 = i've sent an reminder. 69 days so far Update 14/03: Blame-Shifting, Total Failure to Resolve (Second Replacement Code) I received the second replacement PlayStation code . After my contact with PlayStation Support, it was confirmed that this code was also already redeemed in 2025. This makes it two consecutive codes that were used months before I ever received them from Tango. Tango's final response dismissed the issue and suggested the problem is that my "email account and/or a rewards account may have been accessed without your authorization." This constitutes a complete refusal to acknowledge their supplier/code issue and instead puts the blame entirely on me, despite irrefutable proof that the codes were expired/used before they were even delivered to my inbox. This is an unacceptable level of service and a denial of fact and a complete waste of my time, collecting al the proof I have now formally requested their legal and contact details to escalate the matter further.