It was great experience
It was great experience, fast resolution and absolutely wonderful customer service
About Tango
Data updated- Website
- tangocard.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (15/15)
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About this business
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Written by the business, not verified by us.Is Tango legit?
Tango (tangocard.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support team for being prompt, helpful, and courteous when resolving issues with rewards. Many users find the online platform extremely easy to navigate and deeply appreciate the fast assistance provided by knowledgeable agents. Some reviewers were not happy with the platform, noting that redeeming gift cards can sometimes feel overly complicated and frustrating. A few people also mentioned experiencing unexpected delays, technical obstacles, or receiving unhelpful responses when trying to solve account problems. Despite these obstacles, most people remain very satisfied with the overall service and the helpfulness of the personnel.
Auto-generated from all reviews of this business. For reference only.What people say
It was easy and prompt response
Was helpful and made it very easy…
Was helpful and made it very easy process
good customer service
I was able to understand their questions and they understood my answers
The agent that helped me was…
The agent that helped me was knowledgeable, helpful, and polite. These things matter to me.
agent was supper easy to talk with
agent was supper easy to talk with, polite and friendly
Reply from Tango 2026-08-27
Dear Mark, Thank you for taking the time to share your 5-star review! We truly appreciate your kind words and are delighted to know that our agent was easy to talk to, polite, and friendly throughout your experience. Providing approachable, professional, and customer-focused support is something we strive for every day, and it is wonderful to know that reflected in your interaction. Thank you for choosing Tango, and we look forward to assisting you again in the future. Warm regards, Josh R. Tangocard.com
Easy to use!
Reply from Tango 2026-08-25
Dear Frank, Thank you for your review! We are delighted to read that you found Tango easy to use. Providing a simple and seamless experience is important to us, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Tango, and we look forward to continuing to serve your gifting and rewards needs. Warm regards, Josh R. Tangocard.com
Tango card employees are very professional and efficient
Tango card employees are very responsible. They passed me around a few times but each rep was professional and knowledgeable. They are in Canada, maybe this is why.
Reply from Tango 2026-08-21
Hi there, Thank you for your 5-star review! We truly appreciate you taking the time to share your experience. While we apologize for any transfers you experienced along the way, we're glad our team was able to provide professional, knowledgeable, and efficient support throughout the process. We take great pride in delivering excellent customer service, and your kind words mean a lot to us. Thank you for choosing Tango Card, and we look forward to assisting you again in the future! Regards, Maurice V. Tangocard.com
Very good and nicr
Reply from Tango 2026-08-18
Hello, Thank you for your review! We are glad to read that you had a very good experience with Tango and appreciate you taking the time to share your feedback. Your support means a great deal to us, and we look forward to continuing to provide you with a positive experience in the future. Warm regards, Josh R. Tangocard.com
They are good
They are good, they giving us a reward and I can use it everywhere including Google play and apple
Reply from Tango 2026-08-14
Hi there, Thank you for your 5-star review! We're glad you're enjoying the rewards and the flexibility of being able to redeem them for popular options like Google Play, Apple, and many others. We appreciate you taking the time to share your experience, and we look forward to continuing to provide you with a great rewards experience. Thank you for choosing Tango! Regards, Maurice V. Tangocard.com
the agent was very helpful
the agent was very helpful, patient, and knowledgeable thanks
Reply from Tango 2026-08-15
Hello Jeff, Thank you for your kind words and for taking the time to leave us a 5-star review! We're delighted to know that our agent was helpful, patient, and knowledgeable throughout your experience. Providing excellent customer service is always our goal, and your feedback means a lot to our team. We appreciate your support and look forward to assisting you again whenever you need us! Regards, Maurice V. Tangocard.com
Issue Quickly Resolved!
Well First Of All, This Company Is AMAZING!!!!... This Is Like The Second Or Third Time I Use Their Services, And These People Don't Give You Hell Like Other Sites Do With Asking 10,000 Questions And Blah Blah Blah Security Codes Etc, When I Needed Help To Resolve An Issue With A Card They Quickly Opened A Case For Me No Questions Asked As LONG As You Provide The Basic Information Needed To Help You With Your Case Like Your Name, Address, Etc... And In One Refresh Of The Page They Opened A Case For Me And It Took No Longer Than A Few Days Or A Week For My Issue To Get Resolved. ( Thank You Tango! )
Reply from Tango 2026-08-15
Hello Mari, Thank you so much for your incredible feedback and for choosing TangoCard again! We're thrilled to know that our team was able to make the support process quick, simple, and stress-free while helping resolve your card issue. Providing efficient assistance and keeping the experience as smooth as possible for our customers is always our goal. We truly appreciate your continued trust and support, and we're grateful you took the time to share your experience. Thank you for being a valued customer! Regards, Maurice V. Tangocard.com
I had issues with a digital Visa…
I had issues with a digital Visa card..And the customer service team helped me out. They were able to resend a new visa card unfortunately it doesn't work. But I know I can contact them again and have them fix the issue with the digital card. Super fast and efficient.
Reply from Tango 2026-08-15
Hello Maria, Thank you for taking the time to share your experience! We're glad our Customer Service team was able to assist you quickly and efficiently with your digital Visa card concerns. While we're sorry the replacement card has not worked as expected, we appreciate your patience and confidence in our team. Please don't hesitate to reach out to us again, and we'll be happy to continue working with you to get this resolved. Thank you for choosing TangoCard and for your valuable feedback! Regards, Maurice V. Tangocard.com
Won't use again
Purchased an amazon gift card, was told unable to redeem, spoke to an agent who said there's an issue and we dont when it will be sorted. If you know there's an issue dont offer that card for a while until it is resolved!
Reply from Tango 2026-08-06
Dear Paul, Thank you for sharing your experience. We read your review and understand how frustrating it must have been to purchase an Amazon gift card and then be unable to redeem it, especially after being informed that there was an issue without a clear resolution timeline. We know your feedback regarding the card's availability during an ongoing issue is important, and we would like the opportunity to look into this further. Please check for an email from [email protected] and reply with the requested information so we can review your case and provide further assistance. Warm regards, Josh R. Tangocard.com **UPDATE FROM TANGOCARD.COM 08/09/2026:** Hello Paul, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Tangocard.com
Absolutely unacceptable. Avoid Tango if you value your money and your time.
Absolutely unacceptable. Avoid Tango if you value your money and your time. I intentionally started with a $1.20 reward as a test before relying on Tango for larger amounts. I'm glad I did, because this wasn't about losing $1.20: it was about seeing how the platform handles problems. Based on this experience, I have no confidence trusting Tango with hundreds or thousands of dollars in rewards. My card was charged immediately, and their AI chatbot told me to wait up to 3 business days for the reward to process. After those 3 business days, the reward was marked "Failed." However, when I opened the reward details in their portal, it still showed "Pending." How can an order be both failed and pending at the same time? What makes this even worse is the complete lack of communication. Tango provides no explanation whatsoever for why the reward failed. Was additional information required? Was that particular reward temporarily unavailable? Am I not allowed to purchase that reward? Was it a technical issue? There is absolutely no indication of what went wrong or what I should do differently to make sure it doesn't happen again. You're simply left guessing. Their AI chatbot is completely useless. It offers almost no meaningful information and simply creates a support ticket instead of actually helping. I submitted a ticket immediately after the reward failed. It's now been over a week of complete silence. I submitted a second support ticket, and that has also gone unanswered. The only communication I've received is an automated email confirming they received my request. That's it. There's no ticket portal, no case status, no estimated response time, no updates, and no way to know whether anyone has even looked at my issue. It honestly makes you question whether the tickets are being reviewed at all. The communication is nonexistent, the support is disgraceful, and the lack of transparency is unacceptable. Taking a customer's money is easy, but apparently communicating when something goes wrong isn't. Leaving paying customers with a charged card, a failed reward, contradictory status updates, unanswered support requests, and no refund is, in my opinion, a deceptive way to treat customers. If you're a business considering Tango to distribute rewards or gift cards to your users, I'd strongly encourage you to look elsewhere. A platform that handles customer issues with complete silence and zero transparency is not one I'd trust with my business. This simple test told me everything I needed to know before committing significant amounts of money, and I'm relieved I found out now rather than after relying on Tango at scale.
Reply from Tango 2026-08-06
Hello, Thank you for taking the time to share your detailed feedback. We have read your review and understand how frustrating it must have been to experience a charged payment, conflicting reward statuses, a failed reward without a clear explanation, and delayed responses to your support requests. We also recognize your concerns regarding transparency, communication, and the difficulty of obtaining updates on your case. This is not the experience we want for our customers, and we appreciate you bringing these concerns to our attention. To help us investigate what happened and provide further assistance, please check for a message from [email protected] and reply with the requested information. Once we receive your details, we will be able to review the situation more thoroughly and work toward a resolution. Warm regards, Josh R. Tangocard.com **UPDATE FROM TANGOCARD.COM 08/09/2026:** Hello , thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Tangocard.com
I received a 5 dollars gift from…
I received a 5 dollars gift from T-Mobile and it’s IMPOSSIBLE to redeem it from these people. They send a code for you to unlock the gift card but it doesn’t unlock and I keep getting an error. I tried the live agent, it doesn’t work either. Also the email they send AUTOMATICALLY deletes itself once you receive the email. I recorded it just in case they try to deny that too. This company might be a scam.
Reply from Tango 2026-08-04
Dear Martine, Thank you for sharing your feedback. We have read your review and appreciate you taking the time to describe your experience. We would like the opportunity to look into this further and assist you directly. Please check for an email from [email protected] and reply with your information so we can review the details and provide additional support. Warm regards, Josh R. Tangocard.com **UPDATE FROM TANGOCARD.COM 08/09/2026:** Hello Martine, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you. Warm regards, Josh R. Tangocard.com
Great Experience!
The representative’s were professional, efficient and resolved my issue quickly.
Reply from Tango 2026-08-01
Hello Kim, Thank you for taking the time to share your experience! We're delighted to know that our representative was professional, efficient, and able to resolve your issue quickly. Providing excellent customer service is always our goal, and your kind feedback means a lot to us. Thank you for choosing Tango, and we look forward to serving you again in the future! Regards, Maurice V. Tangocard.com
Tango gift cards are difficult to use
Tango gift cards are difficult to use. If you don’t use the card or the whole amount in your first visit to view the card, it will disappear. Your email to access the card will disappear. Then it is impossible to retrieve it. Help from the website is complicated, leading to frustration which makes you give up.
Reply from Tango 2026-07-30
Dear Kristen, We're sorry to read about your experience and appreciate you taking the time to share these details. We understand from your review that you encountered difficulties accessing and retrieving your gift card after viewing it, as well as challenges navigating the available support resources. We know how frustrating this can be and would like the opportunity to review your situation further. Please check for an email from [email protected] and respond with the requested information so we can investigate and assist you directly. Warm regards, Josh R. Tangocard.com **UPDATE FROM TANGOCARD.COM 08/02/2026:** Hello Kristen, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Tangocard.com
I had an issue with my gift card
I had an issue with my gift card. I contacted customer service and they were able to escalate and resolved my gift card.
Reply from Tango 2026-07-19
Hi there, Thank you for taking the time to share your experience! We're sorry you encountered an issue with your gift card, but we're glad our Customer Service team was able to assist, escalate the matter, and help get it resolved. We truly appreciate your patience throughout the process and your kind feedback. Thank you for choosing Tango, and we look forward to serving you again in the future! Regards, Maurice V. Tangocard.com
quick and simple
Reply from Tango 2026-07-18
Hello Kelly, Thank you for the 5-star review! We're glad you found the experience quick and simple. Making it easy for our customers to send and receive rewards is what we strive for every day. We appreciate your feedback and look forward to serving you again in the future! Regards, Maurice V. Tangocard.com
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