Blackhawk Network (www.blackhawknetwork.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I used them for my Swagbucks rewards for years. Having a prepaid mastercard was incredibly versatile, and worth waiting a few days for over instant Amazon cards. I've earned and spent hundreds of dollars through them.
However, with my most recent $25 card, I tried to use it through PayPal, and they locked it for fraud prevention. No alerrts, calls, emails, or confirmation to do so.
First phone call, they said they would unlock it, and gave me an eight digit case number. The card was still locked.
Second phone call, the case number from last time was invalid (case numbers are seven digits), and they actually unlocked it. I tried to use the card elsewhere, and the card was locked again
Third phone call, they wanted my Swagbucks information, ID, AND Proof of residency, even though it was throughly established that I was the card owner and that the transactions were legitimate. My identity is worth more than $25, so I gave up.
I understand preventing card theft and fraud, but I don't understand why it's so hostile towards the consumer. I didn't report the card stolen, and I provided my actual phone number. Who are you decide where and if I can use my funds?
Reply from Blackhawk Network2026-08-07
Hello Brendan,
Thank you for sharing your experience. We apologize for the frustration caused by the repeated card restrictions and the difficulty you encountered while attempting to use your funds. We would like the opportunity to review this matter further and assist you. Please check for an email from [email protected], as we have reached out to gather additional information needed to investigate your concerns and work toward a resolution.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 08/08/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
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William Matteson IV · 1 review · Experienced 2026-07-27 ·
★★★★★
Caroline And Jefferson Provided…
Caroline And Jefferson Provided Exceptional Customer Service! Caroline Went Above And Beyond To Ensure My Card Issue Was Rectified! I’ve Always Appreciated Good Customer Service, But More So Today Because It’s So Rare! Thank You!
Reply from Blackhawk Network2026-08-02
Hello William,
Thank you so much for your kind words and for taking the time to share your experience! We are delighted to hear that Caroline and Jefferson provided exceptional customer service and that Caroline went above and beyond to help resolve your card issue. Your recognition means a great deal to our team, and we will be sure to share your feedback with them. We truly appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
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Peter · 1 review · Experienced 2026-08-01 ·
★★★★★
Very professional and accommodating
Reply from Blackhawk Network2026-08-03
Dear Peter,
Thank you for taking the time to share your feedback. We have read your review and are delighted to know that you found our service professional and accommodating. We truly appreciate your kind words and your 5-star rating. Providing a positive experience is important to us, and we value your support. Thank you for choosing Blackhawk Network
Warm regards,
Josh R.
Blackhawknetwork.com
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Sandy Ward · 1 review · Experienced 2026-07-24 ·
★★★★★
Great customer service…
The customer service people were the best with helping me with this card.
So grateful for them.
Reply from Blackhawk Network2026-08-01
Hello Sandy,
Thank you so much for your kind words and 5-star review! We’re delighted to know our customer service team was able to assist you and provide the support you needed with your card. Your appreciation means a lot to us, and we’ll be sure to share your feedback with the team. Thank you for choosing Blackhawk Network, and please don’t hesitate to reach out if we can help you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
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Simon · 1 review · Experienced 2026-07-20 ·
★★★★★
Great customer service and support
Great customer service and support. Very happy with after sales support.
Reply from Blackhawk Network2026-08-01
Hello Simon,
Thank you for taking the time to share your feedback and for the 5-star review! We’re delighted to know that you had a great experience with our customer service team and that our after-sales support met your expectations. Providing excellent support before and after purchase is very important to us, and your kind words mean a lot. We appreciate your trust in Blackhawk Network and look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
Easy to comment by phone which is trade these days
Reply from Blackhawk Network2026-08-01
Hello Sally,
Thank you for your 5-star review! We're glad you found it easy to reach us by phone and that you had a positive experience with our service. We strive to make it simple and convenient for our customers to get the assistance they need, and your feedback means a lot to us. Thank you for choosing Blackhawk Network, and we appreciate your support!
Regards,
Maurice V.
Blackhawknetwork.com
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Lisa · 1 review · Experienced 2026-07-31 ·
★★★★★
My son received a Visa Gift Card as a…
My son received a Visa Gift Card as a graduation gift. He still had the majority of the balance and lost the card. We thought it was gone forever. I am so appreciative of your company that you will be able to provide a replacement. Thank you so much!
Reply from Blackhawk Network2026-07-31
Hello Lisa,
Thank you for sharing your experience! We’re so glad we could help provide a replacement for your son’s Visa Gift Card and bring some peace of mind after it was lost. Congratulations to your son on his graduation, and thank you for trusting Blackhawknetwork.com. We truly appreciate your kind words and are grateful for the opportunity to assist you. Wishing your son all the best in this exciting new chapter!
Regards,
Maurice V.
Blackhawknetwork.com
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Sarah Ashmore · 4 reviews · Experienced 2026-07-23 ·
★★★★★
We had bought tickets to a con but then…
We had bought tickets to a con but then a few months later had to cancel them as we couldnt attend, but unfortunately for us we had tossed out the card. I called looking to see if the balance was on some expired cards we still had but the service representative went above and beyond to locate our lost card. He really didn't have to since it was our fault for tossing it out. Not only did he locate it, he sent us a replacement that we are waiting for. The representative was amazing. We have been using these cards for years cause they work great for steam purchases and will continue to do so going forward. Great, great service. A+
Reply from Blackhawk Network2026-07-31
Hello Sarah,
Thank you so much for your wonderful review and for being a loyal customer over the years! We're delighted to know our representative was able to help locate your lost card and arrange a replacement for you. We understand how frustrating situations like this can be, and we're glad we could make the process easier. Your kind words mean a lot to our team, and we truly appreciate your continued trust in our products for your Steam purchases. Thank you for choosing us, and we look forward to serving you for many years to come!
Regards,
Maurice V.
Blackhawknetwork.com
I had a wonderful experience with black hawk, they were extremely quick in the resolution of my claim. I am incredibly happy with this company 10/10 highly recommend. Treated me like family thankyou great costumer service with solution, great staff. Truly wonderful business.
Reply from Blackhawk Network2026-08-01
Hello Larisa,
Thank you for taking the time to share your wonderful feedback! We're thrilled to know that you had such a positive experience and that our team was able to resolve your claim quickly and provide the level of service you deserved. Your kind words about our staff and recommendation mean a great deal to us. We strive to deliver excellent customer service and support to every customer, and we're delighted that we could make you feel valued throughout the process. Thank you for choosing Blackhawk Network, and we truly appreciate your support!
Regards,
Maurice V.
Blackhawknetwork.com
I had a problem with getting my gift card and they were right on it. Very professional and fast.
Reply from Blackhawk Network2026-08-01
Hello Darleen,
Thank you for your 5-star review! We're glad we could quickly assist with the issue you experienced in receiving your gift card. Providing professional, efficient service is always our goal, and it's great to know our team was able to resolve the matter promptly. We truly appreciate your feedback and thank you for choosing Blackhawk Network. Have a wonderful day!
Regards,
Maurice V.
Blackhawknetwork.com
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Nadil Naizy · 1 review · Experienced 2026-07-31 ·
★★★★★
One of the best customer service I’ve…
One of the best customer service I’ve ever experienced.
Reply from Blackhawk Network2026-08-01
Hello Nadil,
Thank you for your kind words and for taking the time to share your experience! We are delighted to know that our customer service team provided one of the best service experiences you've ever had. Your feedback means a great deal to us and motivates us to continue delivering the high level of support our customers deserve. We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
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Shirley A · 2 reviews · Experienced 2026-07-24 ·
★★★★★
They answered right away and were…
They answered right away and were professional
Reply from Blackhawk Network2026-08-01
Hello Shirley,
Thank you for taking the time to share your feedback! We're delighted to know that our team was able to assist you right away and provide a professional experience. Providing prompt and courteous service is always our goal, and we truly appreciate your 5-star review. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
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Gary W Shanklin · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Blackhawk Network gift cards
I am reviewing their multiple company giftcards. I received one of their giftcards that you need to go to their website to choose the giftcard(s) you want. It's is an extra time consuming step over regular gift cards that work as soon as they are purchased. My experience was the gift card I chose, the company required me to log in and make an account with them so they could farm my information and hassle me with ad campaigns. You don't find that out until you go in to use the gift certificate. I gave only one star because you can't give zero stars. It's junk.
Reply from Blackhawk Network2026-07-28
Dear Gary,
Thank you for sharing your feedback. We’ve read your review and understand your frustration with the extra step required to redeem a multi-choice gift card, as well as your disappointment when the gift card you selected required creating an account before it could be used. We know this experience did not meet your expectations, especially when compared to traditional gift cards that can be used immediately. We appreciate you taking the time to describe these concerns, and we would like the opportunity to review your experience further. Please check for our message through Trustpilot, and if you do not see it, please review any emails from [email protected], as we need to gather some information from you in order to investigate and assist further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/29/2026:**
Hello Gary, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
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Naomi · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Amazing customer service !!!
Reply from Blackhawk Network2026-07-25
Hello Naomi,
Thank you for taking the time to leave us a 5-star review! We're delighted to know that you had an amazing customer service experience. Our team works hard to provide the best possible support, and your kind words mean a lot to us. We truly appreciate your feedback and thank you for choosing Blackhawk Network. Have a wonderful day!
Regards,
Maurice V.
Blackhawknetwork.com
She was professional and very proactive in helping customers resolve their issues.
Reply from Blackhawk Network2026-07-26
Hello there,
Thank you for taking the time to share your experience and for the 5-star review! We truly appreciate your kind words about the professional and proactive support you received. Our team is committed to helping customers resolve their concerns as quickly and efficiently as possible, and it is wonderful to know that effort made a positive difference. Thank you for choosing Blackhawk Network, and we look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
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Kiersten Kelly · 1 review · Experienced 2026-07-17 ·
★★★★★
The agent was very helpful & kind.
Reply from Blackhawk Network2026-07-25
Hello Kiersten,
Thank you for your 5-star review! We're delighted to know that our agent was helpful and kind while assisting you. Providing excellent customer service is very important to us, and your kind feedback means a lot. We appreciate you taking the time to share your experience and thank you for choosing Blackhawk Network. Have a wonderful day!
Regards,
Maurice V.
Blackhawknetwork.com
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Emily Kelly · 1 review · Experienced 2026-07-24 ·
★★★★★
Efficient and prompt responses, quick resolution.
Efficient and prompt responses. Resolution reached quickly.
Reply from Blackhawk Network2026-07-25
Hello Emiily,
Thank you for your 5-star review! We're delighted to know that you found our responses efficient and prompt, and that we were able to reach a resolution quickly. Providing excellent customer service and timely support is very important to us, and your feedback means a lot. Thank you for choosing Blackhawk Network, and we look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
Was quick & easy to get the card reissued after it had expired.
Reply from Blackhawk Network2026-07-25
Hello Laurie,
Thank you for taking the time to share your experience! We're delighted to know that the process of reissuing your card after it expired was quick and easy. Providing a simple and efficient experience for our customers is always our goal, and we appreciate your kind feedback. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
It was quick! Solved the problem quickly and got me up and goong right away.
Reply from Blackhawk Network2026-07-25
Hello Myah,
Thank you so much for your 5-star review! We're delighted to know that our team was able to provide fast assistance and resolve your issue quickly so you could get back up and running right away. We truly appreciate your feedback and your support, and we're always here to help if you need anything in the future. Have a wonderful day!
Regards,
Maurice V.
Blackhawknetwork.com
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OLIVER · 2 reviews · Experienced 2026-07-20 ·
★★★★★
The problem I had was resolved in 2…
The problem I had was resolved in 2 day. QR on gift card was torn and unscannable. I called them up, sent photos. Now I'm just waiting for the replacement. No hassles.
Reply from Blackhawk Network2026-07-25
Hello Oliver,
Thank you for taking the time to share your experience and for the 5-star review! We're glad we could assist with the damaged QR code on your gift card and help move the replacement process forward quickly. We appreciate your patience while waiting for the replacement card to arrive, and we're pleased that our team was able to make the process hassle-free. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
