Blackhawk Network (www.blackhawknetwork.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I had an excellent experience with the Cardholder Services Customer Support team. The representative was professional, patient, and genuinely willing to help. They listened carefully to my concerns, explained everything clearly, and resolved my issue in a timely manner.
I truly appreciate the outstanding customer service and the attention they gave to my case. Thank you for your support!
Reply from Blackhawk Network2026-07-19
Dear Sergio,
Thank you for your thoughtful review. We are grateful to read that you had an excellent experience with our Cardholder Services Customer Support team. It is wonderful to know that our representative provided professional, patient, and helpful assistance while clearly explaining the process and resolving your issue in a timely manner. We truly appreciate your recognition of our team's dedication and thank you for your support.
Warm regards,
Josh R.
Blackhawknetwork.com
This was my first time contacting Cardholder Services, and I had a great experience. The representative was friendly, patient, and took the time to answer all of my questions. They made the process simple and easy to understand. I really appreciate the excellent customer service. Thank you!
Reply from Blackhawk Network2026-07-19
Hello Vitalie,
Thank you for taking the time to share your experience and for your 5-star review! We’re delighted to know that your first interaction with our Cardholder Services team was such a positive one. Providing friendly, patient, and easy-to-understand support is very important to us, and we’re glad our representative was able to answer all your questions and make the process simple. We truly appreciate your kind words and thank you for choosing Blackhawk Network. We look forward to assisting you again whenever you need us!
Regards,
Maurice V.
Blackhawknetwork.com
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Ryan · 1 review · Experienced 2026-07-10 ·
★★★★★
The agent went above and beyond to help…
The agent went above and beyond to help me out. I really appreciate it.
Reply from Blackhawk Network2026-07-19
Dear Ryan,
Thank you for your kind review. We are delighted to know that our agent went above and beyond to assist you. Providing exceptional customer support is something we value greatly, and your appreciation means a lot to our team. Thank you for taking the time to share your experience.
Warm regards,
Josh R.
Blackhawknetwork.com
I lost a gift card I got for my graduation when I was moving. I reached out as a last resort to see if anything could be done and to my surprise they not only responded super fast but were incredibly helpful and were able to help me get a replacement card! I never take the time to write reviews but I seriously couldn’t recommend them more, great business and even better customer service! :)
Reply from Blackhawk Network2026-07-19
Dear Maya,
Thank you for sharing your experience. We are very pleased to read that our team was able to respond quickly and assist with replacing your lost graduation gift card. We know how meaningful a gift like that can be, and we are glad we could help provide a positive outcome. Your recommendation and kind words about our customer service are truly appreciated. Thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
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Jose Valenzuela · 1 review · Experienced 2026-06-17 ·
★★★★★
Lighting McQueen Customer Service fast and 1st place in my book..
This company actually took me by surprise . I was in a class action lawsuit with facebook and i received my settlement info via email with a link to get my virtual card since i opted for that. I actually saw the email very late but without a problem they assisted me with my card since it got locked and didnt even take more then 2 minutes for them to find my account and have my card ready to go .
Reply from Blackhawk Network2026-07-18
Hello Jose,
Thank you for taking the time to share your experience! We're delighted to know our team was able to quickly assist you with your virtual card and get everything resolved smoothly. Providing fast, efficient support is always our goal, and we're glad we could exceed your expectations. We truly appreciate your kind words and your 5-star review. Thank you for choosing Blackhawk Network, and we’re always here to help whenever you need us!
Regards,
Maurice V.
Blackhawknetwork.com
o
owen yount · 1 review · Experienced 2026-06-17 ·
★★★★★
They were very helpful
They were very helpful, made it quick, and help answer some issues I was having.
Reply from Blackhawk Network2026-07-16
Hello Owen,
Thank you for taking the time to share your experience! We're delighted to know that our team was able to assist you quickly, address the issues you were experiencing, and provide the support you needed. Your kind words and 5-star review mean a lot to us. If you ever need assistance again, we're always here to help. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
Fraud was used on my account to make transactions with this company, They refuse to refund the funds. Received multiple emails and calls telling me that they are working on the situation. Never received any form of reimbursement. More excuses below, I don’t care about your responses or policies do the right thing and return my funds. You’re simply covering your tracks.
Reply from Blackhawk Network2026-07-15
Hello Abe,
Thank you for bringing this matter to our attention. We’re sorry for the frustration and inconvenience this situation has caused. We want to help and investigate your concerns further. Please check your inbox for an email from [email protected], as we have sent a request for additional information needed to review your case and assist you further. We appreciate the opportunity to look into this for you and look forward to working toward a resolution.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/15/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
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Lisa Honch · 1 review · Experienced 2026-07-13 ·
★★★★★
It was easy and smooth
Reply from Blackhawk Network2026-07-16
Hello Lisa,
Thank you for your 5-star review! We're delighted to know your experience was easy and smooth. Providing a simple and seamless experience is what we strive for, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
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Dev · 1 review · Experienced 2026-07-13 ·
★★★★★
Knowledgeable
Took some effort to explain issue
Reply from Blackhawk Network2026-07-15
Dear Dev,
Thank you for your 4-star review. We appreciate you taking the time to share your experience and are glad the issue was ultimately explained. We know it took some effort to communicate the concern, and we truly value your patience throughout the process. Your feedback is important to us as we continue working to make every customer experience as smooth and straightforward as possible. Thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
J
Jose valenzuela · 1 review · Experienced 2026-06-24 ·
★★★★★
Reliable, understanding, and resolves.
Super fast customer service and got rid of my problem on the spot was able to start using my card right away.
Reply from Blackhawk Network2026-07-14
Dear Jose,
We have read your review and truly appreciate you taking the time to share your experience. We are delighted to know that our customer service team was able to assist you quickly, resolve your issue on the spot, and help you start using your card right away. Providing timely and effective support is important to us, and it is wonderful to know we were able to deliver the experience you deserved. Thank you for your kind words and for your 5-star rating.
Warm regards,
Josh R.
Blackhawknetwork.com
I don’t kno who the reviews is for. I do a lot in one day. Trust pilot gotta do better
Reply from Blackhawk Network2026-07-20
Dear Shaketha,
Thank you for your review. We understand your concern and appreciate you taking the time to share your feedback. We know that when you have a lot going on throughout the day, it can be unclear how the review process works, and we appreciate your comments regarding the Trustpilot experience. To help us better understand your situation and assist further, please check for an email from [email protected] and reply with the requested information. We look forward to hearing from you and working toward a resolution.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/23/2026:**
Hello Shaketha, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
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Michael Warden · 1 review · Experienced 2026-07-12 ·
★★★★★
Difficult phone tree options.
Reply from Blackhawk Network2026-07-14
Dear Michael,
We have read your review and appreciate you taking the time to share your feedback. We understand your frustration with the phone tree options and know how important it is to be able to reach the right support channel quickly and efficiently. We would like the opportunity to learn more about your experience and see how we can assist. Please check for an email from [email protected], as we have contacted you through Trustpilot and will need some additional information to further assist.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/19/2026:**
Hello Michael, we're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
A
Annette · 1 review · Experienced 2026-06-26 ·
★★★★★
I wrote a letter explaining my…
I wrote a letter explaining my situation. It was taken seriously, reviewed and a positive outcome. Seemless transaction. Very satisfied.
Reply from Blackhawk Network2026-07-15
Hello Annette
Thank you for taking the time to share your experience. We’re pleased to know that your concerns were reviewed carefully and taken seriously, and that we were able to help achieve a positive outcome. Providing a smooth and seamless experience for our customers is very important to us, and we're glad we could meet your expectations. Thank you for your feedback and for choosing Blackhawk Network. We truly appreciate your support.
Regards,
Maurice V.
Blackhawknetwork.com
Great service made sure everything was done and i was satisfied thanks
Reply from Blackhawk Network2026-07-15
Hello Shanee,
Thank you for taking the time to share your feedback! We're delighted to know that you had a great experience and that our team was able to assist you every step of the way to ensure your issue was fully resolved and your expectations were met. Your satisfaction is very important to us, and we truly appreciate your kind words. Thank you for choosing Blackhawk Network, and we look forward to assisting you again whenever needed!
Regards,
Maurice V.
Blackhawknetwork.com
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Anthony Midgett · 2 reviews · Experienced 2026-07-09 ·
★★★★★
I am very impressed with your Company
I am very impressed with your commitment to providing accurate and reliable information about my situation. Everything was handled in a timely manner with efficient care and communication.
Thank you
Reply from Blackhawk Network2026-07-15
Hello Anthony,
Thank you for your kind words and for taking the time to share your experience. We are delighted to know that our team was able to provide accurate information, timely assistance, and clear communication throughout the process. Delivering excellent customer service is our top priority, and your feedback means a great deal to us. We truly appreciate your support and thank you for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Hello Brittani,
Thank you for your 5-star review! We’re delighted to know you had a great experience with us. Your feedback means a lot to our team, and we appreciate you taking the time to share it. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
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Elizabeth · 2 reviews · Experienced 2026-07-01 ·
★★★★★
The person I spoke with cant remember exact date
The person I spoke with, Andy was wonderful! I have never had such a terrific customer service rep as I did with her. I even talked to her supervisor and told her so.
Reply from Blackhawk Network2026-07-14
Dear Elizabeth,
We have read your review and greatly appreciate you taking the time to share your experience. We are delighted to know that Andy provided such exceptional service and made a positive impression during your interaction. It is especially meaningful to know that you felt compelled to share your feedback with her supervisor as well. We will be sure to recognize your kind words, and we sincerely thank you for choosing to share this wonderful feedback with us.
Warm regards,
Josh R.
Blackhawknetwork.com
I've been extremely pleased with the level of customer service and support from the BHN team! Customer for life!
Reply from Blackhawk Network2026-07-12
Hello Burton,
Thank you so much for your kind words and for being a valued customer! We're delighted that you've been pleased with the level of customer service and support provided by our BHN team. Your feedback means a great deal to us, and we're grateful for the trust you've placed in us. We look forward to continuing to serve you and provide the excellent experience you deserve for many years to come!
Regards,
Maurice V.
Blackhawknetwork.com
K
Karina Gil · 1 review · Experienced 2026-06-28 ·
★★★★★
It was fantastic thank you always for…
It was fantastic thank you always for you help and understanding
Reply from Blackhawk Network2026-07-12
Hello Karina,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to know that our team’s help and understanding made a positive difference in your experience. Your feedback means a lot to us, and we look forward to continuing to assist you whenever you need us. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
Super helpful customer service with kind employees.
Reply from Blackhawk Network2026-07-12
Hello Allie,
Thank you for your 5-star review! We're delighted to know that our customer service team was able to provide helpful support and that you found our employees kind throughout your experience. We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass along your kind words to the team. Thank you for choosing Blackhawk Network, and we look forward to assisting you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
