Blackhawk Network (www.blackhawknetwork.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
L
Laura Towers · 9 reviews · Experienced 2026-07-16 ·
★★★★★
Everything was fast and worry free!
Everything was fast and worry free!! Customer service was excellent!!
Reply from Blackhawk Network2026-07-25
Hello Laura,
Thank you for taking the time to share your experience! We're delighted to know that everything was fast, worry-free, and that our customer service team provided excellent support. We truly appreciate your 5-star review and your kind words. Thank you for choosing Blackhawk Network, and we look forward to assisting you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
M
Marc Lamarre · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Just great & polite service.
Reply from Blackhawk Network2026-07-25
Hello Marc,
Thank you for your 5-star review! We truly appreciate your kind words about the service you received. Providing polite, professional, and helpful support is very important to us, and it's wonderful to know that your experience reflected that. Thank you for choosing Blackhawk Network, and we look forward to assisting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
B
Barry Neal · 2 reviews · Experienced 2026-07-24 ·
★★★★★
The company has already improved
Reply from Blackhawk Network2026-07-25
Hello Barry,
Thank you for sharing your feedback. We appreciate you taking the time to let us know that you have seen improvements in our company. We'd still like the opportunity to learn more about your experience and assist further if needed. Please check your email for a message from [email protected], as we have reached out to gather some additional information and better support you.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Blackhawknetwork.com
The female customer service representative was a professional, she made double sure every piece of information was correct and by being meticulous found the problems that inquires before didn't find ,she is an asset to the company and should be promoted and is the reason for my doing this.
Reply from Blackhawk Network2026-07-25
Hi there,
Thank you for taking the time to share this wonderful feedback. We are delighted to know that our customer service representative provided such professional and thorough assistance, taking the time to carefully review every detail and identify the issue that had previously gone unresolved. Your kind words mean a great deal to us, and we will be sure to pass along your recognition to the team member involved. We truly appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
J
Jimmy Morneau · 1 review · Experienced 2026-07-23 ·
★★★★★
Great service
Great communication
Reply from Blackhawk Network2026-07-25
Hello Jimmy,
Thank you for your 5-star review! We're delighted to know that you had a great experience with our service and communication. Providing excellent support and keeping our customers informed are very important to us, and it's wonderful to see that reflected in your feedback. We appreciate you taking the time to share your experience and thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
S
SL · 4 reviews · Experienced 2026-07-07 ·
★★★★★
money is sitting with the card issuer (Peoples Trust), and they are unlawfully withholding my funds.
UPDATE – July 22, 2026
Despite Blackhawk Network's public response stating that my case was being actively worked on and that I would receive an update shortly, I still have not received any meaningful resolution.
Instead, I was asked to resubmit the same documentation that I had already provided weeks earlier, including documents related to my dispute. This has only caused further delays rather than moving my case forward.
In addition, I am still waiting for two legitimate merchant refunds to be credited back to two separate Joker Mastercard gift cards. These refunds were processed on the 9th and 10th, and I have the ARN reference numbers confirming they were issued. Weeks have now passed, yet the funds have still not been returned to my cards.
At this point, I have lost confidence that my concerns are being handled appropriately. The repeated requests for the same documentation, the lack of communication, and the ongoing delays with both my dispute and my refunds are unacceptable.
Since I already have the official merchant refund reference numbers, the money is sitting with the card issuer (Peoples Trust), and they are unlawfully withholding my funds.
Based on my experience, I intend to provide my documentation and correspondence to the law firm handling the proposed Canadian class action involving Joker Mastercard/Blackhawk Network so they are aware of what I have experienced. I hope this matter is finally resolved, but customers should not have to go through weeks of delays and repeated requests for the same information just to recover their own money.
UPDATE:2026/07/30
I have just reviewed your email dated July 29, 2026, and I believe a serious mistake has been made with my case.
The dispute that has been opened does not relate to the issue I reported.
Your email indicates that chargebacks have been initiated for the following transactions:
July 9, 2026 – C$126.58
July 9, 2026 – C$298.08
These were legitimate purchases that I received. I did not request chargebacks for these transactions.
The issue I contacted Blackhawk Network about was completely different.
I was trying to determine why two legitimate merchant refunds have never been credited back to two separate Joker Mastercard gift cards. I was not disputing the original purchases.
The refunds I am referring to are:
Refund #1
Refund Amount: C$157.22
Refund Issued: July 9, 2026
ARN: 12305016190000016981055
Refund #2
Refund Amount: C$157.02
Refund Issued: July 10, 2026
ARN: 12305016191000015413083
These refunds are now approximately three weeks old and have still not been credited to my gift cards.
Please immediately review my case and advise:
Why were chargebacks opened against legitimate purchases that I never disputed?
Can these incorrect disputes be stopped before they negatively affect the merchant?
Please investigate the two missing merchant refunds listed above, as this is the issue I have been trying to resolve.
At this point, I am extremely concerned that information from different cases has been mixed together. I would appreciate someone reviewing my file carefully and confirming that the correct transactions are being investigated.
Reply from Blackhawk Network2026-07-23
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you have experienced regarding your dispute case and pending refunds. Our goal is to assist you as quickly as possible, and we would like the opportunity to review your concerns further. Please check for an email from [email protected] and reply with the requested information so our team can gather the necessary details and continue working toward a resolution. We appreciate your patience and look forward to assisting you further.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/28/2026**
We're sorry we couldn't contact you. We sent you an email from [email protected] asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Blackhawknetwork.com
N
Navin Kumar · 1 review · Experienced 2026-07-14 ·
★★★★★
The customer service agent was very…
The customer service agent was very helpful and was able to get my issue resolved very quickly.
Reply from Blackhawk Network2026-07-20
Dear Navin,
Thank you for taking the time to share your experience. We greatly appreciate your 5-star review and are pleased to read that our customer service agent was helpful and able to resolve your issue quickly. Providing efficient and effective support is very important to us, and it is rewarding to know that we were able to assist you. Thank you for choosing Blackhawk Network, and we appreciate your feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
L
Larry And · 5 reviews · Experienced 2026-06-26 ·
★★★★★
Wiliness' to get it done
Wiliness' to get it done. Informed and helpful
Reply from Blackhawk Network2026-07-19
Dear Larry,
Thank you for your review. We truly appreciate your kind words and are pleased to read that our team's willingness to get the issue resolved made a positive impression. It is especially rewarding to know that you found our support informed and helpful throughout the process. We value your feedback and thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
It was a great service and thank you for allowing me to get my money back.
Reply from Blackhawk Network2026-07-19
Dear Verena,
Thank you for your kind review. We are delighted to read that you were satisfied with the service you received and the resolution of your case. Providing effective support and assisting customers through the resolution process is very important to us. We appreciate your feedback and thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
D
Dvita Devine · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Customer service was priceless
Customer service was priceless. The staff are very down to earth warm and friendly.
Reply from Blackhawk Network2026-07-19
Dear Dvita,
Thank you for taking the time to share your experience. We are delighted to read that you found our customer service invaluable and that our team came across as warm, friendly, and approachable. Creating a positive and supportive experience for our customers is very important to us, and we greatly appreciate your recognition of our staff's efforts. Thank you for your feedback and support.
Warm regards,
Josh R.
Blackhawknetwork.com
Hello Kristina,
Thank you for taking the time to leave us a 5-star review! We're thrilled to know you had a fast and efficient experience with our service. Providing seamless support is our goal, and your feedback means a lot to our team. We appreciate your support and look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
J
Jerry Boatright · 1 review · Experienced 2026-07-15 ·
★★★★★
Prompt replies
Reply from Blackhawk Network2026-07-19
Hello Jerry,
Thank you for taking the time to leave us a 5-star review! We’re delighted to know that you had a positive experience and found our replies prompt and helpful. Providing timely support is very important to us, and we truly appreciate your feedback and recognition. Thank you for choosing Blackhawk Network, and we look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
R
Rob W · 2 reviews · Experienced 2026-07-10 ·
★★★★★
Customer services was very helpful and…
Customer services was very helpful and rectified my situation. I appreciate the help!
Reply from Blackhawk Network2026-07-19
Dear Rob,
Thank you for taking the time to share your experience. We are pleased to read that our Customer Service team was able to assist you and help resolve your situation. Providing helpful and effective support is always our goal, and we truly appreciate your kind words and recognition of our efforts. Thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
s
simon wilson · 1 review · Experienced 2026-06-01 ·
★★★★★
Friendly
Friendly, helpful, knowledgeable, compassionate staff that truly wanted to help and made a way possible to get the best results. Thank you.
Reply from Blackhawk Network2026-07-18
Hello Simon,
Thank you for your kind words and for taking the time to share your experience. We are thrilled to know that our team was friendly, helpful, knowledgeable, and compassionate while assisting you. Providing the best possible support and helping our customers achieve positive results is always our goal. We truly appreciate your feedback and your trust in us. Thank you for choosing Blackhawk Network, and we look forward to assisting you again in the future!
Regards,
Maurice V.
Blackhawknetwork.com
T
Thomas · 1 review · Experienced 2026-07-14 ·
★★★★★
Great customer service
Great customer service, assists with customer needs
Reply from Blackhawk Network2026-07-19
Hello Thomas,
Thank you for taking the time to share your feedback and for the 5-star review! We’re delighted to know that our team was able to assist with your needs and provide you with a great customer service experience. Your kind words mean a lot to us and motivate us to continue delivering the best support possible. We appreciate your trust in Blackhawk Network and look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
G
Guy Daoust · 1 review · Experienced 2026-07-10 ·
★★★★★
Doing business with intelligent people…
Doing business with intelligent people is always reconforting. The translator was very diligent and I was in confidence during the discussion. A very well done job.
Reply from Blackhawk Network2026-07-19
Hello,
Thank you for your thoughtful review. We are delighted to read that you felt comfortable and confident throughout your interaction with our team. It is especially rewarding to know that the translator's diligence and professionalism contributed positively to your experience. We greatly appreciate your kind feedback and look forward to continuing to provide excellent service.
Warm regards,
Josh R.
Blackhawknetwork.com
W
William hobbs · 1 review · Experienced 2026-07-17 ·
★★★★★
Good service and they are actually…
Good service and they are actually helping me . Even though my cats are being used
Reply from Blackhawk Network2026-07-19
Dear William,
Thank you for sharing your experience. We are pleased to read that you found our service helpful and that our team is assisting you with your concerns. We know how important it is to receive support during challenging situations, and we appreciate your recognition of our efforts. Thank you for your feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
J
Jerome · 3 reviews · Experienced 2026-07-14 ·
★★★★★
timely response
Reply from Blackhawk Network2026-07-19
Dear Jerome,
Thank you for your review. We are pleased to know that you were satisfied with the timeliness of our response. Providing prompt assistance is important to us, and we appreciate you taking the time to recognize our efforts. Thank you for your support.
Warm regards,
Josh R.
Blackhawknetwork.com
M
Marlene De Leon · 1 review · Experienced 2026-07-16 ·
★★★★★
Amazing customer service and very…
Amazing customer service and very reliable.
Reply from Blackhawk Network2026-07-19
Dear Marlene,
Thank you for your positive feedback. We are thrilled to read that you found our customer service amazing and our support reliable. Delivering dependable assistance and a great customer experience is always our goal. We sincerely appreciate your kind words and support.
Warm regards,
Josh R.
Blackhawknetwork.com
Very good communication. And very easy to understand the process
Reply from Blackhawk Network2026-07-19
Dear Whittany,
Thank you for your feedback. We are pleased to know that our communication was clear and that the process was easy to understand. We strive to provide transparent guidance and straightforward support, and we appreciate your recognition of these efforts. Thank you for sharing your experience.
Warm regards,
Josh R.
Blackhawknetwork.com
