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Events & Entertainment

Blackhawk Network

100 reviews

4.5100 reviews
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About Blackhawk Network

Data updated
Website
www.blackhawknetwork.com
Category
Events & Entertainment
Location
United States · Pleasanton
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
100% (10/10)
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Is Blackhawk Network legit?

Blackhawk Network (www.blackhawknetwork.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

M
Margaret Lin-Robinette · 1 review · Experienced 2026-05-16 ·

Great service and response

Great Really helpful and quick service. The reps were really understanding.

Reply from Blackhawk Network2026-06-26

Hello Margaret, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly glad to hear that you found our service helpful and quick, and that our representatives were able to provide understanding support. It means a lot to our team to know their efforts are making a positive impact. If you ever need assistance again, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com

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David Bower · 2 reviews · Experienced 2026-06-22 ·

The customer service representative very helpful.

The customer service representative was able to correct the issue l had experienced. Their help was very much appreciated. Thank You! Two debit cards were re-issued.

Reply from Blackhawk Network2026-06-26

Hello David, Thank you so much for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our customer service representative was able to resolve the issue and assist with reissuing your debit cards. Your satisfaction is very important to us, and it’s great to know we were able to support you when you needed it. If there’s ever anything else we can help you with, please don’t hesitate to reach out. Regards, Maurice V. Blackhawknetwork.com

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Mansa Melvin · 1 review · Experienced 2026-06-24 ·

My card was locked and instead of…

My card was locked and instead of waiting days for a new card, you gave me a digital one.

Reply from Blackhawk Network2026-06-26

Hello Mansa, Thank you so much for your kind words and 5-star review! We’re really glad to hear that we could quickly support you by providing a digital card when your original one was locked—getting you back up and running without delays is exactly what we aim for. If you ever need anything else, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com

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MB · 1 review · Experienced 2026-06-24 ·

Quick and good service

Reply from Blackhawk Network2026-06-27

Hello there, Thank you so much for your kind words and 5-star rating! We’re glad to hear you had a quick and positive experience with our service, as providing fast and reliable support is always our goal. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback and your support! Regards, Maurice V. Blackhawknetwork.com

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Niki Bech · 4 reviews · Experienced 2026-06-16 ·

Superb customer service!!

Excellent customer service and easy to use gift card! Great job!!!

Reply from Blackhawk Network2026-06-26

Hello Niki, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found our customer service to be superb and that using your gift card was easy and enjoyable. Providing a smooth and positive experience is what we strive for, and feedback like yours truly means a lot to our team. If you ever need any assistance in the future, please don’t hesitate to reach out. We’ll be more than happy to help! Regards, Maurice V. Blackhawknetwork.com

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Francisco · 1 review · Experienced 2026-05-29 ·

It was a good experience

It was a good experience. he took the time to explain and resolve my issue.

Reply from Blackhawk Network2026-06-27

Hello Francisco, Thank you so much for your kind feedback! We are really glad to hear that you had a good experience and that our representative took the time to clearly explain everything and resolve your issue. Providing thorough and helpful support is very important to us, and it means a lot to know we met your expectations. If you ever need assistance again, please do not hesitate to reach out, we will be happy to help! Regards, Maurice V. Blackhawknetwork.com

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Iesha Walker · 1 review · Experienced 2026-06-10 ·

The customer service

Reply from Blackhawk Network2026-06-27

Hello Iesha, Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience. We're glad to hear that our customer service made a good impression, as providing helpful and supportive assistance is very important to us. If you ever need anything in the future, please don't hesitate to reach out, we will be happy to help! Regards, Maurice V. Blackhawknetwork.com

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Martin Steffen · 1 review · Experienced 2026-06-18 ·

the representative understood my…

the representative understood my situation and had it fixed in the 24 hour time she quoted me. she was polite and worked with me with no problems.

Reply from Blackhawk Network2026-06-26

Hello Martin, Thank you so much for your kind feedback! We’re delighted to hear that your experience was a positive one and that our representative was able to understand your situation, provide a clear timeline, and resolve everything within the promised 24 hours. Delivering helpful, timely, and respectful service is very important to us, and it’s great to know we met your expectations. We appreciate you taking the time to share your experience, and please don’t hesitate to reach out if you ever need assistance again. Regards, Maurice V. Blackhawknetwork.com

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Mindy Dugger · 1 review · Experienced 2026-06-22 ·

Communication and knowledgeable service…

Communication and knowledgeable service workers made filing dispute easy and they always kept informed throughout the entire process.

Reply from Blackhawk Network2026-06-25

Hello Mindy, Thank you so much for your 5-star review and for sharing your experience with us! We’re thrilled to hear that our team’s communication and expertise made the dispute process easy and that you felt well-informed every step of the way. Providing clear guidance and keeping our customers updated is very important to us, so it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com

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RW · 1 review · Experienced 2026-06-15 ·

problem solved quickly!

They helped me with my problem promptly and were willing to reissue my card waiving the admin fee.

Reply from Blackhawk Network2026-06-26

Hi there, Thank you so much for your kind feedback! We are glad to hear that your issue was resolved quickly and that our team could assist you promptly, including reissuing your card and waiving the admin fee. Providing fast and helpful support is always our priority, and it is great to know we met your expectations. If you ever need assistance again, please do not hesitate to reach out, we will be happy to help. Regards, Maurice V. Blackhawknetwork.com

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Bernard Cardenas · 1 review · Experienced 2026-06-22 ·

Service was great

Reply from Blackhawk Network2026-06-23

Hello Bernard, Thank you for your feedback! We truly appreciate you taking the time to share your experience, and we’re very glad to hear that you found our service to be great. If there’s ever anything more we can do to support you or make your experience even better, please don’t hesitate to reach out we’re always here to help. Regards, Maurice V. Blackhawknetwork.com

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Susan Dornan-Boulé · 1 review · Experienced 2026-06-14 ·

Was easy to use my prepaid digital…

Was easy to use my prepaid digital card. When I had an issue that the card expired customer service replaced the card so with an updated expiry date so that it could be used.

Reply from Blackhawk Network2026-06-23

Hello Susan, Thank you so much for your kind feedback! We’re thrilled to hear that you found your prepaid digital card easy to use and that our customer service team was able to quickly resolve the issue with your expired card. Providing a smooth experience and timely support is very important to us, and it’s great to know we met your expectations. If you ever need assistance in the future, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com

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Wendy · 1 review · Experienced 2025-12-19 ·

Refused to let me use card! Scam!

Received gift and it was blocked from the beginning. Requested new card and that one was expired before they sent it. Sent another one and it was blocked again from the beginning. Called again and they wanted they wanted address verification which I provided. I provided original receipt and copy of the third card that is in question. Have not heard back. Been an issues since Christmas. Do not purchase from them. UPDATE 6/30/26 They responded and I still have not received it. I'm done with the back and forth. I gave the same information several times with no resolution. DO NOT BUY

Reply from Blackhawk Network2026-06-22

Dear Wendy, We have read your review and truly regret to know about the repeated issues you have experienced with multiple replacement cards, including cards being blocked or expired upon arrival, as well as the delays after you provided verification details, receipts, and documentation. We understand how frustrating it must be to deal with this situation for such an extended period since Christmas, and this is certainly not the experience we aim to provide. We would appreciate the opportunity to review your case further and work toward a resolution. Please check your email, including your spam or junk folder, for a message from [email protected], as we have reached out requesting additional information needed to assist you. Regards, Josh R. Blackhawknetwork.com **UPDATE FROM BLACKHAWKNETWORK.COM 06/23/2026:** Hello Wendy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service. Warm regards, Josh R. Blackhawknetwork.com

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Mindy R Dugger · 2 reviews · Experienced 2026-06-10 ·

CSR was helpful knowledgeable and…

CSR was helpful knowledgeable and helped resolve my issue quickly.

Reply from Blackhawk Network2026-06-20

Hello Mindy, Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that our customer service representative was helpful, knowledgeable, and able to resolve your issue quickly. Providing efficient and supportive service is very important to us, and your feedback truly means a lot. If you ever need assistance again, please don’t hesitate to reach out. We’re always here and happy to help. Regards, Maurice V. Blackhawknetwork.com

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Greg Sands · 4 reviews · Experienced 2026-06-19 ·

Bought a card for a minor on a school…

Bought a card for a minor on a school trip. After one transaction they locked the card leaving the recipient moneyless for an extended period. Would never purchase their product again

Reply from Blackhawk Network2026-06-20

Hi Greg, We’re sorry to hear about your experience, and we understand how concerning it must have been for the cardholder, especially during a school trip. We’d like the opportunity to look into what happened and help get this resolved as quickly as possible. Please check your email for a message from [email protected], as it contains instructions on how to securely provide us with the details we need to assist further. We appreciate you bringing this to our attention and are here to help. Regards, Maurice V. Blackhawknetwork.com

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IB · 1 review · Experienced 2026-06-11 ·

Great interaction

What made my experience great was how quickly and efficiently my issue was handled. The company is doing an excellent job with its customer support because my problem was resolved instantly on the first interaction, and absolutely no follow-up was required. It is rare to see such seamless service!

Reply from Blackhawk Network2026-06-19

Hi there, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that your issue was resolved quickly and seamlessly on the first interaction, as providing efficient and reliable support is always our goal. It’s especially rewarding to know that our team delivered the level of service we strive for every day. We truly appreciate your feedback and your 5-star rating, and we’re always here if you ever need assistance again! Regards, Maurice V. Blackhawknetwork.com

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Olivia · 3 reviews · Experienced 2026-06-14 ·

My experience with Blackhawk has really…

No team just a customer. My experience with Blackhawk has really been an amazing one especially with a dispute issue I had of recent, I got responses within days an I was amazed, everything really went well I love the customer services so smooth and I got a refund because it was an unauthorized transcation. I actually got a replacement card, an a refund. Thank you so much this is my first experience with Blackhawk they are the best!!

Reply from Blackhawk Network2026-06-19

Hello Olivia, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that your dispute was handled smoothly and that our team was able to respond quickly and support you through the process. It’s great to know everything was resolved to your satisfaction, including your refund and replacement card. We truly appreciate your kind words and your trust in Blackhawk, especially on your first experience with us. If you ever need anything in the future, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com

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ToriRente Adams Queen Love · 2 reviews · Experienced 2026-06-18 ·

they helped me out with my question ⁉️

Reply from Blackhawk Network2026-06-19

Hi Tori, Thank you for your 5-star review! We’re glad to hear that our team was able to help you with your question and provide the support you needed. We truly appreciate you taking the time to share your positive experience, and we’re always here if you need any further assistance in the future! Regards, Maurice V. Blackhawknetwork.com

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Chasity Jones · 3 reviews · Experienced 2026-06-18 ·

They were easy to deal with

They were easy to deal with They were great handling things I got my card replaced with zero problems and didn't have wait long as well

Reply from Blackhawk Network2026-06-19

Hello Chasity, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that the process was smooth and that your replacement card was handled quickly and without any issues. Providing an easy and efficient experience is exactly what we strive for, and it’s great to know we met your expectations. If you ever need assistance in the future, we’re always here and happy to help! Regards, Maurice V. Blackhawknetwork.com

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Victor · 1 review · Experienced 2026-06-13 ·

Exemplary Customer Service Experience

The representative was knowledgeable, listened to my concerns, and provided me with feedback. Since a solution was not immediately available, the representative reached out to their supervisor to find a resolution. Throughout the call, the representative remained calm and collected, working diligently to address my issue. I found the experience to be very helpful and not frustrating at all.

Reply from Blackhawk Network2026-06-19

Hello Victor, Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that our representative was able to provide you with attentive, knowledgeable, and calm support while working toward a resolution. Delivering helpful and stress-free service is incredibly important to us, and it’s wonderful to know we met that goal in your interaction. We truly appreciate your feedback and will be sure to share your recognition with our team. If you ever need assistance again, please don’t hesitate to reach out, we’re always here to help! Regards, Maurice V. Blackhawknetwork.com