Blackhawk Network (www.blackhawknetwork.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Richard · 9 reviews · Experienced 2026-07-07 ·
★★★★★
Swagsbucks is the best survey site
I've done surveys for different company's. Swagsbucks is by far the best. You have more survey's to choose from. You don't have to wait for hours or get a message saying loading more surveys. If you have a issue with a payment their card member services quickly handles the issue. Stop wasting your time on those other survey sites and join Swagsbucks. They are the best.
Reply from Blackhawk Network2026-07-12
Hello Richard,
Thank you for your amazing 5-star review! We're delighted to know you've had such a positive experience and found our platform easy to use, with plenty of opportunities available. It's also great to know that our customer support team was able to assist you quickly when you needed help. We truly appreciate your recommendation and kind words. Thank you for being a valued member, and we look forward to continuing to provide a great experience!
Regards,
Maurice V.
Blackhawknetwork.com
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Tana D. Dupay · 1 review · Experienced 2026-07-04 ·
★★★★★
If I could give zero stars I would..over and over
If I could give zero stars I would. I activated a Visa gift card and immediately went to a grocery store five minutes from my house. When I went to check out only $1.98 was left on my $100 gift card. I have been trying to get my money back for more than 90 days. I have been sent two replacement gift cars- one was expired and the other invalid. I believe the initial fraud took place in the company and I believe they are just hoping I will go away so they can keep my money. DO NOT purchase a Visa or Master Card gift card at a grocery store.
Update: I received a virtual card. I had a hard time figuring out how to load it to my apple wallet. When I did figure it out...there was a zero balance on it! This is it. Blackhawk Network has stolen $98.20 and they have provided me with much pain and suffering. Don't waste your time.
Reply from Blackhawk Network2026-07-08
Hello Tana,
I'm sorry about that, and I appreciate you bringing this to our attention. We understand how frustrating it must be to experience issues with your gift card balance and then encounter problems with replacement cards while trying to resolve the matter. We would like the opportunity to further assist and investigate this for you. Please check your email for a message from [email protected], as we have reached out to gather additional information needed to review your case. We look forward to working with you toward a resolution.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/09/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
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Corey Williams · 1 review · Experienced 2026-07-01 ·
★★★★★
Great experience Would do it again.
Reply from Blackhawk Network2026-07-06
Dear Corey,
Thank you for taking the time to share your feedback. We have read your review and are delighted to know you had a great experience. Knowing that you would choose to use our services again is truly appreciated and means a great deal to us. We value your support and look forward to serving you again in the future.
Warm regards,
Josh R.
Blackhawknetwork.com
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NW · 1 review · Experienced 2026-06-27 ·
★★★★★
The person i talked to was very professional.
The person i talked to was very professional and clear to understand. They were sympathetic to my problem and willing to help find a solution.
Reply from Blackhawk Network2026-07-04
Hello there,
Thank you for taking the time to share your experience and for the 5-star review! We’re delighted to know that our representative was professional, easy to understand, and committed to helping you find a solution. Providing clear, supportive service is very important to us, and we truly appreciate your kind feedback. Thank you for choosing Blackhawk Network, and please don't hesitate to reach out if we can assist you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
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Terry Seiler · 1 review · Experienced 2026-06-25 ·
★★★★★
The problem was addressed so quickly &…
The problem was addressed so quickly & resolved even quicker. I was totally pleased with how fast & accurately it was taken care of.
Reply from Blackhawk Network2026-07-04
Hello Terry,
Thank you for taking the time to share your experience! We’re delighted to hear that your issue was addressed quickly and resolved to your satisfaction. Providing fast, accurate, and reliable support is always our goal, and it’s wonderful to know our team was able to meet your expectations. We truly appreciate your 5-star review and your kind feedback. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
Hello Kenneth,
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience and that everything met your expectations. Your kind words and 5-star review mean a lot to us. We truly appreciate your support and look forward to serving you again in the future. Have a wonderful day!
Regards,
Maurice V.
Blackhawknetwork.com
M
Me · 68 reviews · Experienced 2026-07-03 ·
★★★★★
Absolutely Useless Customer Service
I called and was transferred around no fewer then 6 times about a very simple straightforward concern. Each department claimed they were not the correct department and quickly sent me on a wild goose chase that led no where. All and I mean all retailers in my area do not have any cricket service payment cards and in fact the last one I had was expired and needed to have it replaced. Even my local cricket store with it's incredibly rude store manager Jeremy didn't want to answer my question "We don't distribute the service payment or refill cards." My usual retailer that I purchase my cricket service payment cards told me they keep contacting blackhawk and ordering the cards but blackhawk never sends them. I remember when the green refill cards disappeared and now the same is happening to the white cricket service payment cards. We need the physical cards back in the stores and for every single department at blackhawk network to stop claiming it's not their department's problem and sending customers on a wild goose chase. The reps want to be paid but they don't want to do their jobs they get paid for. I don't need nor want someone to contact me, we just need the cards back in the stores. See the answer from them below? They simply do not care about customers nor do they have any respect for them and proved it by saying they will be contacting me instead of just doing the right thing. My email does not accept emails from no reply email addresses so good luck with that.
Reply from Blackhawk Network2026-07-04
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about your experience and the frustration caused by being transferred multiple times while trying to get assistance regarding Cricket service payment cards. We understand your concerns about the availability of physical cards in local stores and appreciate you bringing this to our attention. Although you mentioned that you do not wish to be contacted, we would still like the opportunity to review your concerns further. Please check for an email from [email protected], as we need to gather some information from you in order to further assist and investigate this matter. Thank you for your feedback.
Regards,
Maurice V.
Blackhawknetwork.com
D
Diane Cox · 2 reviews · Experienced 2026-07-02 ·
★★★★★
I reached out to customer service and…
I reached out to customer service and they fixed my problem within a matter of two day. they were very professional and fast.
Reply from Blackhawk Network2026-07-04
Hello Diane,
Thank you for your 5-star review! We’re delighted to hear that our Customer Service team was able to resolve your issue quickly and professionally. Providing fast, efficient support is very important to us, and your kind words mean a lot. We appreciate you taking the time to share your experience and thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
H
Heather Both · 1 review · Experienced 2026-07-01 ·
★★★★★
Problems resolved …
I initially had a problem with redeeming a gift card, after a few conversations my issues were resolved. My recommendation is if you have a concern with Blackhawk be sure to communicate the situation with customer service staff and request to speak with senior representatives if necessary.
Reply from Blackhawk Network2026-07-02
Hello Heather,
We're sorry to hear about your experience and appreciate you bringing this to our attention. We understand your frustration regarding the gift card redemption issues and the support you received. We'd like the opportunity to investigate this further and assist you. Please check for an email from [email protected] and reply with the requested information so we can review your case and work toward a resolution. We look forward to hearing from you.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 07/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
S
Selvib · 1 review · Experienced 2026-06-22 ·
★★★★★
Great customer service and Understanding
Great customer service and understanding of the situation.
Reply from Blackhawk Network2026-06-27
Hello Selvib,
Thank you so much for your kind words and for taking the time to share your experience! We’re truly glad to hear that our team was able to provide helpful support and show understanding throughout your situation. Your feedback means a lot to us and motivates us to continue delivering the best service possible. If you ever need assistance in the future, please don’t hesitate to reach out, we’re always here to help!
Regards,
Maurice V.
Blackhawknetwork.com
s
steven march · 6 reviews · Experienced 2026-06-26 ·
★★★★★
Very heIpfuII very quick response…
Very heIpfuII very quick response suprised the emaI heIp.best ive experienced through emaiI. SIncereIy stephen
Reply from Blackhawk Network2026-06-28
Hello Steven,
Thank you so much for your kind words, Stephen! We’re thrilled to hear that you had such a positive experience with our email support and that our team was able to assist you quickly and effectively. Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help!
Regards,
Maurice V.
Blackhawknetwork.com
R
R. I. · 1 review · Experienced 2026-06-04 ·
★★★★★
Great communication and prompt case…
Great communication and prompt case handling. Needs a bit of work on solutions delivered. I had selected virtual card on my original submission and it's taking work to get it delivered even after approval.
Reply from Blackhawk Network2026-06-28
Hello there,
Thank you so much for your thoughtful review and for recognizing our team’s communication and prompt handling of your case, we truly appreciate it. I’m sorry to hear that the delivery of your virtual card has required additional effort even after approval, and I completely understand how that can be frustrating. Please rest assured that we are continuously working to improve our solutions and overall experience, and your feedback helps us do exactly that. We will be happy to assist you further to ensure your virtual card is delivered as expected, so please don’t hesitate to reach out to us directly if you still need support.
Regards,
Maurice V.
Blackhawknetwork.com
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Nilesh · 1 review · Experienced 2026-06-22 ·
★★★★★
Very helpful
The customer care representative was very helpful.
Reply from Blackhawk Network2026-06-27
Hello Nilesh,
Thank you so much for your 5-star review! We’re really glad to hear that our customer care representative was able to assist you and provide a helpful experience. Your feedback means a lot to us, and we’ll be sure to share your kind words with our team. If you ever need any further assistance, please don’t hesitate to reach out. We’re always here to help!
Regards,
Maurice V.
Blackhawknetwork.com
J
Jessica · 1 review · Experienced 2026-06-16 ·
★★★★★
Complicated issues
I have had a good experience with an unauthorized transaction an I got a replacement card, now I have an issue with a card that suspended and I got a refund back to that card that was replaced how do I get my money back because I can't access the funds although I can view the card. Thank you
Reply from Blackhawk Network2026-06-28
Hello Jessica,
Thank you so much for your kind review and for sharing your experience, we truly appreciate it. I’m sorry to hear about the confusion with your refunded funds being sent to a replaced or suspended card, and I understand how frustrating that can be. Let me help you get this resolved, as there are options available to recover those funds even if the original card is no longer accessible. Please reach out to our support team directly so we can securely review your account details and guide you through the next steps to access your money. We’re here to help and will work with you to make sure everything is sorted out as quickly as possible.
Regards,
Maurice V.
Blackhawknetwork.com
K
Katie Kelly · 1 review · Experienced 2026-06-14 ·
★★★★★
Communication
Prompt response and great expectation management
Reply from Blackhawk Network2026-06-28
Hello Katie,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you received a prompt response and that our team was able to set clear expectations throughout your interaction. Providing timely support and keeping our customers informed are top priorities for us, so it’s great to know we met your expectations. If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Regards,
Maurice V.
Blackhawknetwork.com
R
Roshni · 1 review · Experienced 2026-06-13 ·
★★★★★
customer service was wonderful
Reply from Blackhawk Network2026-06-26
Hello Roshni,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly glad to hear that you found our customer service wonderful. Providing helpful and friendly support is very important to us, and feedback like yours means a lot. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’re always happy to help!
Regards,
Maurice V.
Blackhawknetwork.com
K
Kim Gaines · 2 reviews · Experienced 2026-06-07 ·
★★★★★
The customer service and solution was…
The customer service and solution was done very quick and customer service was very pleasant.
Reply from Blackhawk Network2026-06-26
Hi Kim,
Thank you so much for taking the time to share your positive experience with us! We’re delighted to hear that our team was able to provide a quick solution and that you found the service pleasant. Delivering efficient and friendly support is something we truly strive for, and your feedback means a lot to us. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!
Regards,
Maurice V.
Blackhawknetwork.com
C
Christopher Dixon · 1 review · Experienced 2026-06-17 ·
★★★★★
It was a great experience good customer…
It was a great experience good customer service. Issue was resolved
Reply from Blackhawk Network2026-06-26
Hello Christopher,
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service and that your issue was resolved quickly. Providing helpful and efficient support is very important to us, so it’s wonderful to know we met your expectations. If you ever need assistance again, please don’t hesitate to reach out, we’ll be more than happy to help.
Regards,
Maurice V.
Blackhawknetwork.com
Buy a gift card from Tesco online. Redeem it immediately but showing that no money on the gift card. Case opened but no further following response.
Reply from Blackhawk Network2026-06-26
Hello there,
Sorry to hear about your experience, and I’d be happy to help get this resolved. We understand how concerning it is when a gift card shows no balance after redemption. To assist you further and investigate this issue, please check your email inbox for a message from [email protected], as it contains a secure link for you to share the required details with us. Once we receive your information, our team will review your case and work towards a resolution as quickly as possible.
Regards,
Maurice V.
Blackhawknetwork.com
Very professional staff. They helped me in getting my lost gift card back. Only few easy steps.
Reply from Blackhawk Network2026-06-26
Hello Harsimerpreet,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team was able to assist you in recovering your lost gift card quickly and through a simple process. Providing professional, efficient support is very important to us, and it’s great to know we met your expectations. If you ever need any further assistance, please don’t hesitate to reach out, we’re always here to help.
Regards,
Maurice V.
Blackhawknetwork.com
