Gone downhill, will no longer recommend
Used to be good, was a fan for years and would recommend to friends. But my latest “service” if that is what you can call it, has massively put me off. Massively gone downhill. Ordered products online, after 10 days, emailed to say I had no confirmation on the order and asked when it would be sent. Was told they were busy and my order was currently being packed and they would make it a priority to be sent. Fair enough. A week later I received an email to say one of the products I’d ordered, they no longer had in the warehouse so they would refund me, so clearly was lied to when previously told my order was being packed. Doesn’t take a week to pack one order and also it was 3 weeks after placing the original order for them to realise they couldn’t fulfil it. It’s now been nearly a month since I ordered, no package received and no refund so far after being told over a week ago they didn’t have some of my order. Used to be so much communication during the order and was always quick. I get things happen but communication would have made it a lot better and not being lied to. Also one of my friends placed an order 2 weeks ago and already has her order. So it makes no sense why such the long delay with mine.