Dark Pattern Leveraging Unethical Company
I am appalled by the absolute abhorrent dark patterns used to secure "Student Pass" renewal fees. While paying TOP DOLLAR for a tutors time, I realised months later I was also paying £39 per month for some nonsense subscription for an "unlimoted contact to all tutors". They have be SO SNEAKY about this, only showing lesson payments in the "Payment History" section, but hiding the subscription payments in a obscurely titled "Receipts" section and hidden notification subject "😎 Already X months with Superprof" being there way of telling you "You just paid for another month sucker. I cannot believe I fell victim to this as this does not happen to me. I will be demanding a refund for these and cancelling further dealings with the sad, desperate, middleman company they are. UPDATE: Asking for a refund and Archie has responded with: "We note that the subscription wasn’t canceled on your end, so the Student Pass was automatically renewed. That said, I can confirm that your subscription has now been canceled, and no further charges will be made. I hope this explanation makes the subscription process a bit clearer. Please don’t hesitate to reach out if there’s anything else you’d like to discuss." Asked again and Archie followed up with: "As an online platform, all our communication is done via email, so we encourage checking your inbox regularly. As a gesture of goodwill, I’d be happy to provide you with a free 30-day extension of your Student Pass, which you can activate at any time within the next 12 months. Just let me know if you’d like to use it, and I’ll take care of the rest for you" Speaks volumes.