Awful waits and customer service
Trying to get a hold of anyone to help is an extremely painful process. Whether calling, chat or text. And the majority of the time, they couldn’t help you anyway!!! I needed my card recharged, had to talk to and chat to people arguing that I had already done the actions they were advising to no avail. Only finally for someone to tell me to ask for the delinquency department…so I called the normal number again and had to wait 20 min for someone to pick up and transfer me where I sat on hold another 20 min. You having the option of “press # if you are a military mover…” what an insult. You use it as a gimmick and marketing but it makes no difference