PODS Moving & Storage

Convenient and on time.

Title: Unacceptable service: Unauthorized charges and severe structural/property negligence

I am writing this review to warn others about major service failures and unfair billing practices by PODS.First, they charged me an extra month of storage fees entirely due to their own scheduling issues. I proactively requested that they pick up my container before the new billing cycle started. However, PODS claimed their drivers were "too busy" to accommodate the request on time, and they forced me to pay for an extra month anyway. Customers should not be financially penalized for PODS' lack of driver availability.Second, I visited the facility to access my container and experienced an alarming safety and property issue. The container door was completely jammed and would not open. When a PODS employee finally assisted us in forcing it open, we discovered why: the driving or handling was so careless that my furniture inside was completely upside down, jamming the mechanism.PODS lacks operational reliability, proper handling care, and fair customer service. I demand a full refund for the extra monthly storage fee and compensation for any damaged furniture. Avoid this company if you value your time, money, and belongings.

pricing is very high and not very clear

Great service

Both agents and drivers were very friendly and helpful. Really appreciate the options and flexible policies.

Carl CUnited States · 3 reviews · Experienced 2026-06-11 · Posted 2026-08-10

PODS Damaged military family's property

We're a military family who contracted PODS to move us across the country. When delivering our PODS, a drive dropped the container with an audible thud, cracking our driveway and chipping the concrete surface. I submitted a claim to PODS. After an internal review, they found themselves not liable for the damage they caused. Shocker. Avoid using their services unless you want your property damaged.

Tonya GarvinUnited States · 1 review · Experienced 2026-08-03 · Posted 2026-08-10

Extremely Disappointed – Ongoing Delays Have Cost Us Time, Money, and Peace of Mind

Extremely Disappointed – Ongoing Delays Have Cost Us Time, Money, and Peace of Mind My experience with PODS started off extremely positive, which makes what has happened since even more disappointing. Our first POD was delivered in July and scheduled to be picked up on August 3. A second POD was also scheduled to be delivered that same day, after the first one was removed. It is now August 10, and neither has happened. The original POD is still sitting in the driveway of our old home, and the second POD has never been delivered. I have taken time off work, made numerous calls—often multiple calls a day—and received multiple case numbers while repeatedly trying to escalate this issue. Despite all of that, we still do not have a resolution. Last Friday, I finally received a call from the driver who was supposed to deliver the second POD. When I explained that the original POD had still not been picked up and was occupying the space, he told me he would call me right back. He never did. The consequences of these delays have been significant. I have now had to extend my lease twice, meaning we are paying for two homes. We cannot complete our move into our new home, and I cannot turn over the keys to our old home because the original POD is still sitting in the driveway. What should have been a straightforward move has become financially and emotionally exhausting. As of today, the PODS system shows the original container scheduled for pickup on August 14—11 days after the original August 3 pickup date. Even more frustrating, the system shows the second POD scheduled for pickup on August 22, despite the fact that it was never delivered in the first place. I understand that delays and logistical problems can happen. What I do not understand is how a customer can make this many calls, receive multiple escalation case numbers, take time off work, incur additional housing expenses, and still be left without anyone taking ownership of the problem. I have done everything I can on my end. At this point, I am exhausted, my funds have been depleted by expenses I should never have incurred, and I genuinely do not know what else I am supposed to do. PODS started out earning my confidence and quickly turned what was already a stressful move into an ongoing nightmare. More than anything, the lack of communication, accountability, and urgency has left me feeling as though no one at the company cares about the very real impact this situation is having on my family. I simply need someone at PODS to take ownership of this situation and get it resolved.

Rueben in Chesapeake Virginia was great.

Device worked as indicated

Device worked as indicated. Clear instructions on delivery and pickup.

makes moving more affordable and convenient

Using PODS made moving more relaxed and convenient especially when you don’t have a designated location. knowing your items will be stored safe and secure until you need them. thanks PODS for a positive experience. Also the drivers were very personable.

Delivery and pick up was on time

Delivery and pick up was on time. However you ask too many times to confirm .

Easy

Everything went super smoothly. Would definitely recommend!

From start to finish everyone was very…

From start to finish everyone was very professional and friendly. I would recommend pods to anyone who wants to store their items or use as delivery.

POD was delivered on time and placed in…

POD was delivered on time and placed in the requested location

Pods. The Best There Is!

Pods! The best there is. Pay the little bit of extra money for a safe, secure, waterproof, on time, pleasurable, amazing drivers, great communication. Long Island to Daytona Beach nothing short of a great experience.

Watch out

Watch out! They love to overcharge and also tell you there are no more charges and you are fully paid, only to turn around and charge you a few more hundred! HORRIBLE! Go with the U-Box instead!!!

Excellent Service

We had a POD delivered on July 24, 2026 which was unsuitable for furniture storage. I called PODS on July 25th and sent a letter to advise on the poor condition of the POD and provided pictures. PODS representatives were very supportive and even though it was a weekend, PODS made arrangements to pick up the old unit and and delivered another unit on Saturday July 25th As a result, the furniture movers were able to move all our belongings out of the house as scheduled and a renovations contractor starting the following week. PODS reacted to the problems in a fast and efficient manner.

Delivered

Delivered, and picked up without any issues as promised. Very professional.

So much of my items were damaged…

Communication from them could be…

Communication from them could be better. We were also delivered an old model, so the eye bolts of where to tie stuff down was not the greatest.

Great customer service and communication