PODS provides residential and commercial moving and storage services in the U.S., Canada, and the UK. The PODS network has completed more than seven million moves. Whether it is a long-distance or international relocation, across-town move, or renovation project, PODS provides customers with a personal moving and storage team ready for any situation.
Written by the business, not verified by us.PODS Moving & Storage (pods.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the local drivers are extremely professional, courteous, helpful, and careful when dropping off or picking up storage containers. Consumer feedback highlights that the entire overall moving process is exceptionally smooth, well-communicated, convenient, and easy to manage from start to finish. However, some customers also noted frustrating issues with customer service, including long wait times on the phone and unhelpful representatives. Additionally, reviewers experienced unexpected delivery delays, frequent schedule changes, and billing discrepancies that caused a significant amount of stress during their big relocation.
Auto-generated from all reviews of this business. For reference only.Easy online, registration. Great dates and times to choose from, punctual & friendly drivers !
We appreciate you taking the time to spread the word about your awesome experience, Cheri. We have your back when you need us again!
Thanks for sharing this with us, Maria! We appreciate you!
My wife, our three children, and I are currently at our new home with almost none of our belongings because of poor communication, scheduling issues, and delays from PODS Moving & Storage. We booked our PODS container, and it was delivered to our previous home on time. We packed it and had it ready for the scheduled pickup date, but no one arrived to collect it. My wife called customer service and was informed—for the first time—that the pickup had been delayed by two days and delivery to our new address had been pushed back by four days. After spending thousands of dollars on this service, I do not think it is unreasonable to expect accurate scheduling and prompt notification when delays occur. By the time we learned about the change, our cross-country move was already planned and there was little time to unpack the container or make alternative arrangements, so we were essentially forced to accept the delayed schedule. We are now at our new home with only the emergency items we packed in the car. We have had to spend hundreds of additional dollars on basic necessities that should have arrived with our belongings. Overall, this has been a very unpleasant and expensive experience. The lack of basic communication has cost my family hundreds of dollars on top of the amount we already paid for the move. Anyone considering PODS should be aware that scheduled pickup and delivery dates may change with little or no notice, making it extremely difficult to plan a structured move.
Ethan, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email protected] with your customer ID so we may best assist.
I was impressed with the deliveries being on time. Also all the drivers were exceptional.
Thank you, Edward, for your wonderful feedback! We're thrilled to hear that our timely deliveries and exceptional drivers made your experience with PODS Moving and Storage a positive one. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
Easy, efficient and great staff, in person and on the phone.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Lenore! We can't wait to serve you again in the future!
They couldn’t fit all of my furniture on the pod, costing me as much or more for an additional moving truck. Be very wary of the representation of how much a pod can hold… I cubed out quickly. Then had to scramble how I’m moving the remaining items
Thank you for your feedback, Damon. We strive to provide accurate information about capacity. We would like to understand your experience better and see how we can assist you. Please send us an email at [email protected] with your customer ID and additional details.
It was great and easy, only minimal damages to items that need to be worked out cuz I paid for the insurance. But all in all fine and dandy
Your words mean a lot to us! Thanks, Lucas!
Trying to get a hold of anyone to help is an extremely painful process. Whether calling, chat or text. And the majority of the time, they couldn’t help you anyway!!! I needed my card recharged, had to talk to and chat to people arguing that I had already done the actions they were advising to no avail. Only finally for someone to tell me to ask for the delinquency department…so I called the normal number again and had to wait 20 min for someone to pick up and transfer me where I sat on hold another 20 min. You having the option of “press # if you are a military mover…” what an insult. You use it as a gimmick and marketing but it makes no difference
Hello, Opal! We are in the midst of our busy season. With so many other people also trying to move/store their belongings this time of year, it increases our call volume. We appreciate your patience as you may experience longer than normal wait times.
My daughter was moving her stuff across the country to NYC. Felicia Knight was so helpful and responded to all my email questions right away. The whole service from start to finish went very well. Even bringing it into NYC worked well with the truck staying parked while we unloaded. Great service!
Kudos to Felicia and the rest of our stellar team! And thank you for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!
Pods pays people to remove their negative reviews! I had an issue, complained to the BBB, and Pods offered me over $1700, but I had to sign a release stating I would remove my negative reviews and not tell anyone. In my opinion, their reviews can't be trusted.
Thank you for taking the time to leave a review.
When the first pod was delivered a year and a half ago, it had a flimsy plastic like roof and unfortunately the wear and tear of the texas heat and cold caused a split in the roof and precious items from my mom's house that had passed away are now ruined. This breaks my heart and the new one that was brought to my house was steel roof and really nice. It sure would be nice to have had a good pod in the beginning. Then your accounting department charged my account for delivery and gas and I spent over an hour on the phone with your representative trying to get this taken care of. My account was charged over 500.00 in just a few days. Not only did i not know this until a few days later but I'm just glad I could cover these extra charges in my account and nothing that I was paying bounced. As I said after being on the phone for over an hour I was refunded 200. And given a credit on my account for 171. None of this should have happened. I believe the customer service and procedures that were done were just wrong. The damage was not my fault, the need for a new pod was not my fault, and the damage to the items of my mom's and myself are beyond useable. I'm now working with your claims department and I have to look for papers for when my mom purchased her items. This just makes the loss of my mom and then her things very hard to understand and move forward from. Please let me add that I do not go out to the pods everyday to check them and had it not been for my sister needing the mattress and box springs I would not have realized this damage was done but very thankful for the timing. I would like to add that your driver's have been very kind and helpful on all my deliveries and picking up the damaged one. He made the process a little easier but we did have to move everything from one pod to the other overnight with no time to get more help. I'm looking forward to not needing two pods in my front yard and thankful that the new one is going to protect my mom's things while I process it all. If you need any further information regarding this incident feel free to contact me. Debbie McClain
We value your review and the opportunity to hear about your experience. Your feedback helps us understand how we can enhance our services. If you have further suggestions or comments, please don't hesitate to contact us.
My pod got delayed and I had to live in an empty apartment for multiple days. Had to sit on hold for over an hour multiple times and complain just to have the delay be shortened.
Thank you for your feedback, Jaden. We understand how frustrating delays can be and appreciate you bringing this to our attention. We would like to learn more about your experience to address your concerns effectively. Please send us an email at [email protected] with your customer ID and additional details.
Terrible communication delivery drivers damaged my yard on pick up. We’re late from pick up and delivery times by a whole day would never use you guys again.
Thank you for sharing your experience, Colby. We strive for excellent service and would like to learn more about your situation. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns effectively.
Very professional staff from agent to the person who delivered and picked up the POD
Your recommendation is invaluable to us. Thanks for spreading the word!
Great communication. Arrived right on time and picked up right on time. People were friendly and courteous couldn’t have been a better experience
Our team loves seeing this! Thanks for the review, Dianne!
Thanks for sharing this with us, Said! We appreciate you!
very accommodating and reasonable rates. Would definitely use them again
Our team loves seeing this! Thanks for the review, Janice!
1. Wait times on text and phone should be embarrassing for this company. I waited hours. Customer service is so far from any priority. 2. Communication on permitting was a mess. 3. Communication about placement of my POD at my final location was illogical and resulted in WEEKS of reschedules due to the driver deciding it to knowingly place it BEHIND parked cars. They were given a viable option to park elsewhere and didn't. PODS then rescheduled pickup multiple (read more than four) times prior and during the day (for multiple days since they left the POD inaccessible), leaving no ability to communicate accurately and timely with people parked in front of where the driver placed the POD. This company was the WORST experience of my cross country move and I will not be recommending them to anyone.
We value your review and the opportunity to hear about your experience. Your feedback helps us understand how we can enhance our services. If you have further suggestions or comments, please don't hesitate to contact us.
Our team loves seeing this! Thanks for the review, Tae!
We’re new to PODS, and the experience was truly amazing! It exceeded our expectations in every way. From getting in touch about the service, rescheduling pick-ups and deliveries to the customer service being so helpful and accommodating, everything was perfect. The PODS delivery operator was very careful and respectful of the property. It was a very positive experience, and I’ll definitely recommend them to all my friends. Thanks a bunch, PODS!
We're grateful for your kind words and your choice to share your experience with PODS. Thank you!
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