Poor Communication and Costly Delivery Delays
My wife, our three children, and I are currently at our new home with almost none of our belongings because of poor communication, scheduling issues, and delays from PODS Moving & Storage. We booked our PODS container, and it was delivered to our previous home on time. We packed it and had it ready for the scheduled pickup date, but no one arrived to collect it. My wife called customer service and was informed—for the first time—that the pickup had been delayed by two days and delivery to our new address had been pushed back by four days. After spending thousands of dollars on this service, I do not think it is unreasonable to expect accurate scheduling and prompt notification when delays occur. By the time we learned about the change, our cross-country move was already planned and there was little time to unpack the container or make alternative arrangements, so we were essentially forced to accept the delayed schedule. We are now at our new home with only the emergency items we packed in the car. We have had to spend hundreds of additional dollars on basic necessities that should have arrived with our belongings. Overall, this has been a very unpleasant and expensive experience. The lack of basic communication has cost my family hundreds of dollars on top of the amount we already paid for the move. Anyone considering PODS should be aware that scheduled pickup and delivery dates may change with little or no notice, making it extremely difficult to plan a structured move.