PODS provides residential and commercial moving and storage services in the U.S., Canada, and the UK. The PODS network has completed more than seven million moves. Whether it is a long-distance or international relocation, across-town move, or renovation project, PODS provides customers with a personal moving and storage team ready for any situation.
Written by the business, not verified by us.
Is PODS Moving & Storage legit?
PODS Moving & Storage (pods.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the local drivers are extremely professional, courteous, helpful, and careful when dropping off or picking up storage containers. Consumer feedback highlights that the entire overall moving process is exceptionally smooth, well-communicated, convenient, and easy to manage from start to finish.
However, some customers also noted frustrating issues with customer service, including long wait times on the phone and unhelpful representatives. Additionally, reviewers experienced unexpected delivery delays, frequent schedule changes, and billing discrepancies that caused a significant amount of stress during their big relocation.
Auto-generated from all reviews of this business. For reference only.
It was difficult to get a hold of anyone at the call center, and they had no way of communicating with the local team. Scheduling was not convenient, and then it was changed on me at the last minute, which cost me a parking fine at my new apartment complex.
Reply from PODS Moving & Storage2026-08-04
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.
Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Raymond!
我不会再找任何其他公司了。 Pod 是正确的选择。这是我们第三次从 Pod 取货和送货。安全、方便、友好、专业的人们。
Reply from PODS Moving & Storage2026-07-31
Reviews like this are why we do it. We’re so happy to have been able to come alongside you on this journey. We’re here to help if you ever have to move again!
We appreciate you sharing your feedback, Cynthia. We're concerned to hear about your experience and would like to discuss further. Please email [email protected] with your customer ID and any additional details.
Big shout-out to our team! Thank you, Linda, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!
We're grateful for your review and for the opportunity to hear about your experience. Your feedback is important in our ongoing efforts to refine our services. Please don't hesitate to contact us if there's anything more you'd like to discuss.
