PODS provides residential and commercial moving and storage services in the U.S., Canada, and the UK. The PODS network has completed more than seven million moves. Whether it is a long-distance or international relocation, across-town move, or renovation project, PODS provides customers with a personal moving and storage team ready for any situation.
Written by the business, not verified by us.PODS Moving & Storage (pods.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the local drivers are extremely professional, courteous, helpful, and careful when dropping off or picking up storage containers. Consumer feedback highlights that the entire overall moving process is exceptionally smooth, well-communicated, convenient, and easy to manage from start to finish. However, some customers also noted frustrating issues with customer service, including long wait times on the phone and unhelpful representatives. Additionally, reviewers experienced unexpected delivery delays, frequent schedule changes, and billing discrepancies that caused a significant amount of stress during their big relocation.
Auto-generated from all reviews of this business. For reference only.客户服务很差。无法与人交谈。所有询问均通过短信或在线聊天进行
Thank you, Jim, for taking the time to share your experience. Mind if we connect to get a better understanding? We'd love to hear from you, so please email [email protected] with your customer ID and additional details.
设置吊舱的过程很简单，而且不着急，这使得它成为一个没有压力的举动。我会向我的朋友推荐 PODS。
Your recommendation is invaluable to us. Thanks for spreading the word!
一切都很完美。通过电话与他们交谈，让 POD 送货然后取货。我肯定会再次使用它们！
We're grateful for your kind words and your choice to share your experience with PODS. Thank you!
沟通很好。豆荚本身很好。我知道接送有点具有挑战性。
We're grateful for your kind words and your choice to share your experience with PODS. Thank you!
Our team is exceptional! We’re so glad you got to witness that too!
Hi! We believe in transparent pricing, so all charges are clearly listed in your order confirmation. You can view this document by logging in to your account at https://ms.spr.ly/62045a6bfb. If you need assistance reviewing your order confirmation, please call us at (888) 314-5136, and we'll gladly help. We’re grateful for your decision to move with PODS! Let us know if there’s anything else we can do to help!
我经历过的最长的电话等待时间，这说明了很多。客户服务也同样糟糕。很难理解并且我的电子邮件总是出错。现在我知道为什么我没有收到电子邮件了。这就是我说的。 abcdeg1@fhij-klmn。这是他们写下的。 ancdefg@hijkDASHjklm。我不能只等一天，我在电话里等了好几个小时
Thank you for providing your feedback. Your insights help us understand how we can better meet expectations. We're committed to improving based on customer experiences like yours. If you have further comments, please reach out to us directly.
可以想象的最糟糕的经历。试想一下，您可能会面临搬家的压力，但却无法联系您的存储公司并支付各种月费，因为他们会按计划取走您的 PODS。我将把这作为首要任务，我告诉每个人我可以想象永远不会使用这家公司。大多数时候，每次通过短信或电话与某人交谈需要等待 45 分钟。
We appreciate you sharing your feedback, Thomas. We're concerned to hear about your experience and would like to discuss further. Please email [email protected] with your customer ID and additional details.
PODS 是小偷和骗子；他们将集装箱发送到距离我指定的城市 250 英里的地方，现在他们想要收取 12,100 美元才能将其运送到我家。
We appreciate you sharing your feedback, Andres. We're concerned to hear about your experience and would like to discuss further. Please email [email protected] with your customer ID and additional details.
消费者事务审查 7月3日，我预订了1个16英尺POD和2个8英尺POD。 所有 3 个集装箱的投运日期为 7 月 29 日，提货日期为 7 月 30 日。昨晚，7 月 28 日晚上 9 点，我收到通知，16 英尺和其中一个 8 英尺 PODS 已重新安排在第二天 7 月 30 日晚些时候。我没有要求进行此更改，并且已经聘请了一家公司在承诺的 7 月 29 日装载 PODS。我还向该公司支付了 1/2 的费用提前。 我们的房子将于 7 月 31 日提前关闭，因此我们需要在该日期提前离开房子，但现在这是不可能的。截止日期在此之后不会更改，因此我们可能需要向买家支付额外费用。此外，我在穿越美国前往 PODS 交付地点的旅途中预订了 3 晚的酒店房间。 我还在当地预订了一家酒店，我们可以在 7 月 28 日（即 PODS 期间）入住，并承诺在 7 月 31 日结束后交付。所有酒店房间（6 晚）总计不可退款。 当我收到 PODS 交付已重新安排的通知后，我立即致电 PODS 客户服务。 他们告诉我，他们没有司机在承诺的日期交付 PODS，他们对此无能为力。 我与“升级”部门的另一位代理人交谈，她给了我一个票号，并表示她将调查重新安排的送货时间。 现在已经是7月29日早上7点了，还没有收到回复。当我最初预订时，我的想法是 PODS 是一家值得信赖的企业，它不会变成一场噩梦和公然违反合同。
We appreciate you reaching out, Linda, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email protected] with your customer ID.
我不建议在城市搬家时使用 PODS 来搬家或类似的公寓。该公司很高兴地接受了预订，但随后隐瞒了很多关键细节，最终导致他们在您的体验后端增加 100 美元的额外费用，以便在集装箱不能停留至少 24 小时的情况下进行还车。方便的是，当我预订时，这些都没有得到解释，尽管很明显我们要把女儿从达拉斯的一套公寓搬到奥斯汀的另一套公寓。我最终不得不自己在奥斯汀租了一辆 UHaul 拖车，在他们的 POD 仓库提取我们 POD 中的所有物品，然后自己将它们运送到最终目的地，以避免超过 500 美元的额外费用。我确信所有这些都被埋在细则中的某个地方，并且客户服务代表在接受我最初的订单时没有方便地解释（可以在达拉斯提供城市服务，但不能在奥斯汀等），但如果我知道这些细节，我们就会把她搬到 UHaul 开始。此外，正如许多其他客户的沮丧评论中指出的那样，如果您的时间安排很紧，PODS 不适合您。当我们装载第一个集装箱时，他们晚了两个多小时，而我们只有 4 小时的时间来装载。然后司机继续向我们施压，要求我们在整个过程中加快速度，以便他能够按时返回。由于体验不佳，我打电话给客服要求首月租金折扣，客服代表同意可以，然后仍然向我收取首月租金的全额费用，没有任何折扣。我想如果您的搬家是非常基本的，例如：您可以将 POD 放在街道或车道上的家中并留在那儿，这不是像当天那样对时间敏感的情况，并且他们可以将完整的 POD 寄回给您，而不是在时间敏感的窗口中，他们可以将其保留至少 24 小时 - POD 的服务可能很好。但如果您正在考虑 POD，并且有市内需求，或者时间紧迫，或者需要他们在承诺的时间到达等，那么这不适合您。另外，建议您阅读细则，并希望您在任何时候都不需要致电客户服务，因为除了支付更多费用或自己取货之外，他们总共提供了 0 个替代选项。
We appreciate your feedback, Jonathan. Your experience is important to us, and we want to understand the details better to improve our service. Please send us an email at [email protected] with your customer ID and additional details so we can address your concerns directly.
易于设置，成本最低。
Thanks for sharing this with us, Guy! We appreciate you!
一切都完成了🙌😌✨️☺️谢谢
This is what we love hearing! We’re grateful for your decision to choose PODS!
家具一到家就打包好，直接送到新房门口，非常方便。这使得搬家的压力减轻了。
The whole moving journey can be stressful. We’re glad we were able to make it stress-free for you, Louise!
Pods 两次重新安排了我的送货时间，几天来我必须和他们打电话三个多小时才能让他们来取我的 POD。经过 60 天或更长时间的房屋装修，只想一切恢复正常。 PODS 使整个过程的结束变得可怕且令人筋疲力尽。最糟糕的是，电话里的工作人员说你不能与经理或主管交谈。这只是一个整体糟糕的系统。我将来不会使用它们。
We want to help address your concerns, Rachel. Please email [email protected] with your customer ID so we can assist you.
很棒的送货员。 永远是我的第一选择。
This is what we love hearing! We’re grateful for your decision to choose PODS!
POD 已按照说明交付，司机很专业，非常乐于助人。
We’re glad to hear that your move went smoothly! It’s what we expect here at PODS!
非常适应压力很大的情况！
The whole moving journey can be stressful. We’re glad we were able to make it stress-free for you, Janell!
车手 Alex Perfecto 绝对是一位出色的车手，也是 PODs 组织的宝贵财富。他不遗余力地适应我们的搬迁，在放置 POD 时他简直就是个魔术师……！！！
Kudos to Alex And thank you, Gareth, for acknowledging their commitment to delivering exceptional customer care! We're looking forward to working with you again soon!
冰天雪地里二月交付的司机太棒了！ 对于一位高级女士来说，单位的门很难打开和关闭（但我没有提出任何投诉）
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.
200 reviews matching
