PODS provides residential and commercial moving and storage services in the U.S., Canada, and the UK. The PODS network has completed more than seven million moves. Whether it is a long-distance or international relocation, across-town move, or renovation project, PODS provides customers with a personal moving and storage team ready for any situation.
Written by the business, not verified by us.PODS Moving & Storage (pods.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the local drivers are extremely professional, courteous, helpful, and careful when dropping off or picking up storage containers. Consumer feedback highlights that the entire overall moving process is exceptionally smooth, well-communicated, convenient, and easy to manage from start to finish. However, some customers also noted frustrating issues with customer service, including long wait times on the phone and unhelpful representatives. Additionally, reviewers experienced unexpected delivery delays, frequent schedule changes, and billing discrepancies that caused a significant amount of stress during their big relocation.
Auto-generated from all reviews of this business. For reference only.Steve was great delivering and picking up our POD
Aren’t our drivers amazing?! We’re so grateful for them, and we’re always happy to hear when customers experience how amazing they are too! Thanks for the kind review, Jack!
Great communication (except when customer service did not adjust the POD identification numbers for the driver). The original sales staff member was outstanding and both drivers were wonderful and professional.
Thanks for sharing your experience with us, Christopher! This is a great review!
Great experience!
We're grateful for your kind words and your choice to share your experience with PODS. Thank you!
All activities occurred as scheduled- nothing damaged!
We’re glad to hear that your move went smoothly! It’s what we expect here at PODS!
Everyone I had contact with was great helpful politeness was first rate will definitely use pods again and recommend it to anyone who needs your services
This is what we love hearing! We’re grateful for your decision to choose PODS!
Everything was ok until pickup. They gave me three texts saying the were going to pick up my pod but never showed up or communicated. I called customer service and escaped and she said they change my date to 21 days later. There was no agreement or a conversation with me. They were blocking a gate that I needed to allow some work to be done on the back of the house that was all pre scheduled and that why I needed the original date to happened because I knew the other work had to be done. I finally had to escalate to management and they agreed to pick it up before my critical date. But, what was bad about this is. I had already paid for everything. But, I notice I had another 250 dollar charge on my credit card after they picked it up. Again no communication about a extra charge when they did something. So what was a good experience in the beginning turned out to be terrible for me because of them not picking up like they were supposed to do on the date that was set several weeks ago. So if you want to really help a customer then ask them why did I get charged a extra 250 because of their mistake and not honoring our contract of pickup time. Ever had this experience before.
Let’s find a resolution to this, Jeff! Please email us at [email protected] with your customer ID so we can work toward this.
Very smooth, easy to use, and courteous employees.
Big shout-out to our team! Thank you, Paul, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!
I have an amazing experience. Easy to contact. Easy to arrange.
Thanks for sharing this with us, Sara! We appreciate you!
Abhorrent storage fees poor customer service waited for over an hour to reach someone
We're disappointed to hear your experience wasn't as seamless as we had hoped, Rob. We'll be sure to elevate your feedback to the appropriate team so we can take a closer look and use it to ensure we do better next time. Thanks again!
The process of ordering the PODs was straightforward and the price was better than a moving company. A few things would have made the experience better. I ordered the POD about a month in advance and when I went to enter more specific location and duration info into my account, it wouldn't let me and I had to call a service person, which was a long process. On a good note, I used a Costco Executive membership discount that was very generous. However, the person I booked with originally failed to mention that for that particular promotion we needed to have the POD in storage for at least two months, which I did not want to do. Helen, a phenomenal POD employee, spent 1.5 hours on the phone with me and managed to secure a different Costco discount for me that was only about $150 more cost to me. Everything worked out really well in terms of notifications, delivery, and pick up, with the exception of a drop off of our second smaller POD. The driver placed it on one side of the driveway when we asked for it to be placed on the other (our 1st POD was on the side we preferred.) To make a long story short, I would recommend PODS to everyone!
Big shout-out to Helen! Thank you, Colleen, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!
The POD was delivered in the window time and put on our driveway without any issues. We had the POD about a month and it was picked up in a timely manner.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Sharon!
Great service! Smooth and event free!
We appreciate you taking the time to share this review with us, Frank! We have your back when you need us again!
They took good care of my belongings. They were stored inside. No animals or bugs got into my bellongings.
Thanks for sharing your experience with us, Jeff!
Everything worked out great
We’re glad to hear that your move went smoothly! It’s what we expect here at PODS!
预订很简单，在线预订管理也很顺利。 交付，特别是在阿尔伯克基，不是很好。 最初告知上午 3 小时的窗口期被推迟了几次到下午。 司机大约 2 点 30 分打电话说他正在路上，30 分左右到达，实际上 4 点左右就送达了。整个等待都浪费了。
We're grateful for your review and for the opportunity to hear about your experience. Your feedback is important in our ongoing efforts to refine our services. Please don't hesitate to contact us if there's anything more you'd like to discuss.
总的来说，PODS 是一次很棒的体验。司机很棒，可以把吊舱放在我想要的地方。 PODS 很干净。 我给 4 星的唯一原因是因为他们没有明确表示送货和取货仅在特定日期进行，而下一个可用日期可能需要一周或更长时间。他们确实解释说，1000 英里的运输需要几天时间，只是没有解释说，一旦吊舱到达目的地，就需要一周的时间才能放下。
We appreciate you taking the time to share your feedback, Doug. It'll be shared with the appropriate teams to evaluate as we continue to improve the customer experience.
It was cost and hassle free and big saving
We’re glad to hear that your move went smoothly! It’s what we expect here at PODS!
The process overall was smooth which took a lot of stress out of our big move from a smaller city to a big busy city. A huge shout out to our delivery driver Mill. He was wonderful all around. Informative, prompt, kind, adaptable. We seriously could not have asked for a better delivery driver.
Our team is exceptional! We’re so glad you got to witness that too!
Surprise removal fee . Not good .
Hi, Elliott! We believe in transparent pricing, so all charges are clearly listed in your order confirmation. You can view this document by logging in to your account at https://ms.spr.ly/62040vfaue. If you need assistance reviewing your order confirmation, please call us at (888) 314-5136, and we'll gladly help. We’re grateful for your decision to move with PODS! Let us know if there’s anything else we can do to help!
Great communication, on time delivery and pickup of container…no issues or complaints. 16-foot container was perfect size for my garage contents while garage floor had a Polyasparatic coating applied. No complaints! Thanks…
Thanks for sharing your experience with us! This is a great review!
200 reviews matching
