Not a good experience
Everything was ok until pickup. They gave me three texts saying the were going to pick up my pod but never showed up or communicated. I called customer service and escaped and she said they change my date to 21 days later. There was no agreement or a conversation with me. They were blocking a gate that I needed to allow some work to be done on the back of the house that was all pre scheduled and that why I needed the original date to happened because I knew the other work had to be done. I finally had to escalate to management and they agreed to pick it up before my critical date. But, what was bad about this is. I had already paid for everything. But, I notice I had another 250 dollar charge on my credit card after they picked it up. Again no communication about a extra charge when they did something. So what was a good experience in the beginning turned out to be terrible for me because of them not picking up like they were supposed to do on the date that was set several weeks ago. So if you want to really help a customer then ask them why did I get charged a extra 250 because of their mistake and not honoring our contract of pickup time. Ever had this experience before.