PODS Moving & Storage

总体来说很棒的体验

总的来说，这是最简单的搬家过程。获得报价并进行设置既快捷又容易。在整个过程中都有更新和通知，提醒您接送。绝对推荐给家人或者会再次使用！

Kelsey Lynn RileyUnited States · 3 reviews · Experienced 2026-07-25 · Posted 2026-07-27

I’ve been paying pods for the last year…

I’ve been paying pods for the last year for storage and called today to schedule my move from California to Colorado and they want to charge me &14,000! This is astronomical and insane …uhaul and upack quoted me around $3500. This is criminal and robbery. I will never use them again and hate I gave them my money over the last year. I now have to fly to California and move everything into a uhaul and drive it, which is still less than half the price to do. This could really impact someone’s life financially and feel it’s important to share this.

Don’t do it!

Drivers were always excellent to deal with. Customer service is another story. From the price being almost $1000 from what we were charged to our original quote, to the first delivery being rescheduled by 3 days with zero notice or contact from anyone, to them trying to drop a 3rd POD that we didn’t order. Glad it’s all over, won’t use again.

POD drop off

Delivered on time and picked up on time.

Open and ready caring and efficient

The strength is in the people !! Great to deal with, efficient and ready to help. Take great care of all assets - ours and PODS - Great service.

Lisa GUnited States · 2 reviews · Verified · Experienced 2026-07-10 · Posted 2026-07-27

Good communication and the portal worked well

Good communication about the window of time the Pod would be delivered and picked up. Drivers were friendly and efficient. Online portal worked well. Would recommend PODS to anyone

Efficient delivery and pickup

Horrible service

Unscheduled pickup. Unscheduled delivery. Uncaring and unresponsive. Put in street and refused to move it, forcing me to race to the city to beg for a permit. Door could not be opened. Placed more than 18 inches from curb. DAYS to return and place it in driveway AS SPECIFIED IN INSTRUCTIONS. And on and on...

Everything went wrong

Everything went wrong. Starting with the inability to get a representative on the phone, to the dates and times being changed over and over for each and every step of the process. This is by far one of the worst experiences with a company I have ever encountered. If I could scream it off the top of a mountain advising people to never use the PODS company, I would. I thought this would be a smooth option while moving 9 months pregnant but it was the complete opposite. The pod that got dropped off was dropped off at the wrong date and time. Then they tried to come and pick it up not even 24 hours later. This resulted in HOURS AND DAYS of phone calls trying to help assistance with a new pick up date and time only to find out, the next day they could pick it up was 2 weeks out. The pod was sitting in an HOA neighborhood and caused severe fees coming to us. Also, the pod sat there for weeks in the Florida heat with all of our belongings inside (we moved north to Illinois and could not do anything about our belongings baking inside). Never ever again will I ever use this awful company. And I will not let any of my friends or family come close to even considering it.

Good price reliable service not much…

Good price reliable service not much more to ask for.

Will NEVER use again or recommend

We are currently using pods for a move. It has been so frustrating and under no circumstances, as of right now, could or would I ever recommend them to anyone. I have spent hours on hold and calls trying to work out details. Getting them to pick up and deliver our pod has been nothing but frustrating. Within this last year I also used Upack which was easy, realiable and transparent, and I would definitely recommend Upack. This is a follow up from a couple of weeks ago. Pods reached out on two reviews that I left asking me to email them more information. I did and weeks later I'm still waiting for a response.

Absolutely the worst company to work…

Absolutely the worst company to work with , tell you one quote and then charge you more and it’s your fault, don’t use pods!

PODS made our moving out of state so…

PODS made our moving out of state so easy. They stayed in touch when delivering and picking up and they were so easy to get a hold of. I highly recommend PODS and the packing companies they recommend.

Absolutely horrible!! NEVER WILL USE AGAIN

Absolutely horrible!!! Pods charged me way more than quoted and wouldn’t accept responsibility on their end. I had to abide by their time frame to have my container shipped to our new home and they still couldn’t make the time and delayed the container arrival for almost a week, but was still going to pick up on the chosen date or charge me more. Pods made our moving the worst experience ever!!!

The individual on text was helpful and…

The individual on text was helpful and fixed the issue that should not have happened in the first place. Nearly every phone interaction I have with the CSR’s are problematic. Their English is lacking proficiency, which causes a lot of misunderstandings in both sides! I was told the issue was resolved only to find it was not. This was the third time something like this occured. We need to be able to escalate issues to someone in the US when needed.

Unhappy!

First of all, the lady I spoke with was very nice, so this isn't about her. The rental fee is assessed monthly on the anniversary of the delivery date. We had the container picked up 12 days into a month for which the rental fee had already been paid. I figured (incorrectly) that the remainder of the monthly fee would be refunded to me automatically. It was not, and when I called 13 days after the container was picked up, I was told that if I had called within 10 days, they would have refunded it, but since I missed the 10-day deadline, they would not. First of all, it should have happened automatically. Secondly, there should not have been a deadline if they required a call. They have essentially "stolen" from me by taking money and not providing any services for that money (i.e., 19 days of container rental). My second issue is that I discovered they offer a military discount, which was not mentioned when I reserved the container in the first place. Since I didn't know about it, and it was not mentioned at the outset, I could not get it in retrospect. Both of these issues make me reluctant to ever do business with PODS again and will discourage me from recommending them to my friends/family. An otherwise great experience turned very negative due to corporate bureaucracy and red tape. Bad on you PODS!

Good Product. Deceptive Billing

While the product and concept was perfect for what we needed however I was charged for a month of service after the Pod was back in their possession. I immediately contacted customer service and was advised I was incorrectly charged and told I would be refunded however she would need to file the claim and I would hear back regarding the refund. Twenty days later, I am still waiting for the return call and credit.

Terrible Pod delivery coordination.

The coordination of the delivery of the PODS at my point of origin and at the new home was terrible. Fortunately I was able to work with the driver at the point of origin to resolve the front end issues the same day. Unfortunately, one of my two PODs at my new home was 4 days late. I had to get a hotel room for my family and me for a couple of nights because my beds were in the POD that didn't show up. The automated messaging kept showing delays in delivery with no explanation as to why and then sudden rescheduling for the next day, only to find out the facility was closed on one of the days and they don't deliver that day. More frustrating was the countless time spent working with customer service to try and resolve the issues. I asked to speak to a manager due to all the issues and was on hold for about an hour before conceding to the wait. I will not use PODS again!

Professional clear explanation of…

Professional clear explanation of services and expectations… An amazing willingness to accommodate change of date. And then open us to work with the customer that made the whole process reassuring

Would recommend PODS

Delivery and pick up of the POD was always on time. The drivers were professional and took care when placing the POD. The website is very easy to use to track the status of my cross country move and when my POD arrived at the storage facility. Could easily request the final delivery once I found a home through the site.