Exceptional Customer Service --Helen!
The process of ordering the PODs was straightforward and the price was better than a moving company. A few things would have made the experience better. I ordered the POD about a month in advance and when I went to enter more specific location and duration info into my account, it wouldn't let me and I had to call a service person, which was a long process. On a good note, I used a Costco Executive membership discount that was very generous. However, the person I booked with originally failed to mention that for that particular promotion we needed to have the POD in storage for at least two months, which I did not want to do. Helen, a phenomenal POD employee, spent 1.5 hours on the phone with me and managed to secure a different Costco discount for me that was only about $150 more cost to me. Everything worked out really well in terms of notifications, delivery, and pick up, with the exception of a drop off of our second smaller POD. The driver placed it on one side of the driveway when we asked for it to be placed on the other (our 1st POD was on the side we preferred.) To make a long story short, I would recommend PODS to everyone!