Nov 2024…
When the first pod was delivered a year and a half ago, it had a flimsy plastic like roof and unfortunately the wear and tear of the texas heat and cold caused a split in the roof and precious items from my mom's house that had passed away are now ruined. This breaks my heart and the new one that was brought to my house was steel roof and really nice. It sure would be nice to have had a good pod in the beginning. Then your accounting department charged my account for delivery and gas and I spent over an hour on the phone with your representative trying to get this taken care of. My account was charged over 500.00 in just a few days. Not only did i not know this until a few days later but I'm just glad I could cover these extra charges in my account and nothing that I was paying bounced. As I said after being on the phone for over an hour I was refunded 200. And given a credit on my account for 171. None of this should have happened. I believe the customer service and procedures that were done were just wrong. The damage was not my fault, the need for a new pod was not my fault, and the damage to the items of my mom's and myself are beyond useable. I'm now working with your claims department and I have to look for papers for when my mom purchased her items. This just makes the loss of my mom and then her things very hard to understand and move forward from. Please let me add that I do not go out to the pods everyday to check them and had it not been for my sister needing the mattress and box springs I would not have realized this damage was done but very thankful for the timing. I would like to add that your driver's have been very kind and helpful on all my deliveries and picking up the damaged one. He made the process a little easier but we did have to move everything from one pod to the other overnight with no time to get more help. I'm looking forward to not needing two pods in my front yard and thankful that the new one is going to protect my mom's things while I process it all. If you need any further information regarding this incident feel free to contact me. Debbie McClain