PODS Moving & Storage

From dropoff and Pickup of POD

From dropoff and Pickup of POD, Reliable people, great communication and reasonable prices

Excellent customer service they…

Excellent customer service they communicated with me which is a top notch for me they made the move for us so smoothly I will definitely use PODs again

Software on website is not user…

Software on website is not user friendly, I could not schedule the delivery of the POD once your team picked up full POD and was in a holding place in INDY. I had to call and wait for 90 minutes on the phone to schedule delivery to Naples, FL.

So far everything has been great

So far everything has been great. James has helped me on several occasions and has been kind, personable, and extremely helpful. Hoping our delivery goes as well.

Kendra MarksUnited States · 2 reviews · Experienced 2026-07-30 · Posted 2026-08-07

Missed Deadlines and minimal communication

We’ve recently moved into a new house with sellers who are using PODs for their move. It was supposed to be out of our driveway last Thursday. Then Saturday. Then some time Monday-Thursday this week. They set a pick-up window of 1:15 to 4:15 pm yesterday, a week late. Never show, and never update us. My husband called to figure out what was going on, and was supposed to get an update this morning. The only responses we’ve received have been front the social media team, who explain it’s a busy time of year. Supposedly it will be picked up tomorrow (Saturday), but they do not have a time window. Considering how many blown pickup dates we’ve had already, I remain skeptical. I’d avoid at all costs if you have any kind of time sensitive plans for your POD container. I’m annoyed that we don’t have access to all of our driveway, but I really feel for the sellers whose stuff has been stranded by PODs.

Service was prompt driver was courteous…

Service was prompt driver was courteous and very professional and ordering was easy lady was very professional and helpful

Tom BeyerUnited States · 2 reviews · Experienced 2026-07-23 · Posted 2026-08-07

PODS overcharged me and they damaged my…

PODS overcharged me and they damaged my property. The refused to refund me for the damage. I would NEVER use them or recommend them. I had to explain to several representatives that the overcharged me and then they finally issued a refund.

SA Texas to Honolulu HI

Pickup and deliivery of pods was great. Personnel from San Antonio and Honolulu delivered/picked up containers with notification call prior to arriving. Personnel are trained well and containers are placed/picked with safety concerns during movement. Website great with status and documents readily available. However, not all documents are posted. My shipment required spongy moth and lantern fly forms passing through California to Hawaii. Those forms not posted in documents as received. Being that forms can stop shipment and add additional cost/delay do post the forms in website document and not just invoices. Do improve on website notifications such as confirmations. If confirmed then post it in website status and quit bomdarding email with repetitive notifications asking for the same info already confirmed. Customer service personnel need to be more attentive during setup. For example our driveway during move can receive only one container at a time. The container were scheduled to be delivered with an existing container inplace without pickup before delivery. After review of invoices on website for changes a callback was needed to ensure pickup before delivery of container. If multiple containers do review invoices after changes. Overall PODs is an excellent way to move pending budget, time and next home constraints.

On time

On time, no issues, great experience!

Everything

No problem

No problem. Good service.

This is a horrible company

This is a horrible company, I arranged to drop off my belongings at the warehouse, i arrive and the office is locked, no one working in the admin area, ( weekday at 10 am) i finally find a worker in the warehouse driving a forklift, he confirms he is the only employee at that location. Smh!!! Dont buy the 16.00 dollar locks, they are trash!! Bring your own! While im there, forklift driver leaves for a few hours, trucks start arriving, 6 trucks waiting to offload and no one is there to recieve them. Things start looking grim. They will give you a bottom end quote to get you loaded up then the add on's start coming. Such as if you have a gravel driveway you will be charged 25.00 additional dollars at delivery, states on website that if you are within 50 miles its considered a local delivery and delivery will take 3 to 5 business days, unless its a rural delivery, mine was 47 miles from the warehouse but PODS classified it as a long distance delivery ( extra fees once again) that pushed the delivery from 3 to 5 days to 3 weeks!! The day of delivery shows up, I get a delivery window of 11:30 - 2:30, call at 2:35, delivery pushed back, then pushed back again, then again, it is now 6:47 pm and pods assured me the driver was on his way to pick up my container at the warehouse and would be delivered by 7 pm........... on the way to pick up my container now but assures me they will arrive in 15 minutes. The only time you will speak to an American agent is when you order your service, after that you will speak to an agent overseas. I never had access to my online account to check statuses, I called three separate times to resolve this, I was told I would have access AFTER my delivery. The representatives told me they could not add information to the account after it is created, only confirm information. PODS will never initiate contact to update you of any issues, you have to call to get updates, they will only email you. So now after taking an entire day off work I am looking at a possible delivery time of 9 pm at the earliest. This company is a joke, never again! There are other companies providing similar services, I would look elsewhere. Great concept, horrible execution. I will update tomorrow.

My POD made moving from Iowa to Florida…

My POD made moving from Iowa to Florida very easy and also stored it for me in their facility until I was ready for it. Everything came out of the POD exactly as it was put in.

It was smoothly

It was smoothly. I really appreciate all the staff support.

We moved from Hawaii to Oregon and…

We moved from Hawaii to Oregon and everything went so smoothly because of the pod experience. Would definitely use Pods again. Thank you for a smooth transition.

I was charged a full month of rent…

I was charged a full month of rent after explaining that I had to keep the pods one week longer due to lack of pick up availability.

Melbourne-Illinois

Melbourne, FL team is great 10 out of 10. Bolingbrook Il team gets 2 out of ten. They delivered on time, but did not pick up as schedualed on 7/30 or 7/31. Finally picked up 8/5 without calling in advance to say they were on the way.

Very convenient and helpful

Would recommend

Great experience overall

I had an excellent experience renting a 16-foot POD

I had an excellent experience renting a 16-foot POD moving container. The entire process, from scheduling the delivery to final pickup was smooth and hassle free. The container arrived on time, was clean, spacious, and in great condition, providing plenty of room for my belongings.